"Beware no working aircon system rooms way to hot which you can't cool down."
Beware this hotel has no working aircon what so ever only working as heating the property not working at all for cold air or to cool your room down . Booked in here with my Daughter who had just come out of hospital and not allowed to fly for 48 hours and was advised she must keep cool and not to have heating to high! Radiators on full blast in rooms and aircon system also on So room up to about 85 degrees which you have no control over. Complained but told there is nothing they can do as owner does not want a five star hotel only a four. Had to leave could not stay and even tho it was there fault made to pay a whole nights rate which was not fair at all but just paid it to get out fast as it was making my Daughter very poorly. The staff said during the summer months was terrible as the aircon was not working then either as the owner did not want to spend any money as due for a refit later this year 2017 and had many complaints. Shame ! the rooms are good and the restaurant seems ok and would of been good value for money . Staff are as helpful as they can be considering the owner manager won't fix it ! Always when something looks to cheap there's going to be a reason ! No working air con, no coffee machines on the fifth or sixth floors and no room service all the time only on bar opening hours. Staff exhausted with complaints it would seem .
"Different but very nice"
The hotel is very nice, with a good breakfast and helpful staff. The rooms are cozy and always kept a warm temperature, which is great when it's -10c outside. The layout is a bit odd since the toilet, shower and sink are all separate rather than being in one room, but I personally don't mind this. Makes it much easier to use the facilities when your sharing a room, instead of having to wait for someone get off the toilet when you want to shower. Also liked that the minibar wasn't full so we had some space to put stuff. There's not much space to hang clothes though. Wasn't an issue for me but my boyfriends shirts were hanging off the floor as the "wardrobe" is hidden behind the bed. The hotel is right opposite the train station and a 10 minute walk to Old Town Square so great location. And for pokemon go lovers there are two pokestops right in front of the hotel.
"A weird hotel"
The good: Good included breakfast, really friendly staff, good WiFi. Could be better: I once had to wait like 10 minutes for the elevator, it can only fit like 3 people, 2 if they have luggage, and there were a lot of people waiting for it. The location is average, you do have to walk a decent distance to the center. The bad: The design... Do not pick this hotel if you're staying with friends, there is no walk in bathroom, one door for the toilet and one room for the shower. Pretty uncomfortable to change clothes and stuff. The light switches to the toilet and shower are next to the bed.
"Great Christmas Market Base"
This hotel is a comfortable stroll from the main Christmas Market and Wencelas Square. There are plenty of restaurants around. Good clean rooms with comfortable bed, lovely waterfall shower. Plenty of choice at the buffet breakfast. Nice bar and seating area. Reception staff polite and helpful.
Professional and excellent attitude of staff. I would like to mention specially Katarína Knapková - Sales & Marketing Manager. I love Katarina's great help with all we needed, quick reactions and positive behaviour. Hotel has a very nice rooms, good breakfast and the hotel is very good situated in downtown. Thank you very much!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM