of TripAdvisor Travelers recommend this hotel
"Last year I had a Fawlty Towers breakfast experience, this year was superb!"
We returned for the Xmas markets again as the hotel is superb and in a great location close to the city centre. The service was excellent, rooms were well appointed with a safe etc and there is a large underground car park with wide spaces compared to the norm. We rarely use a hotel's restaurant except for breakfast. Last year's breakfast was good quality but the service was truly appalling! This year it was truly superb, they really have upped their game by a million miles.
Went here last night never again no complimentary drink on arrival. Our food was very disappointing 15 to 20 minute time gap between meals £35 for something that Turkey slices from Mr Bernard's Matthew's my pudding looked like black pudding. Was left hungry after wards and the meal was luke warm.
"One night business trip"
Stayed for one night while in Chester. The hotel is superbly presented. The staff and service was excellent. The room was very nice but a little dark and needed an extra light fitting. I would definitely stay again.
"Not the luxury experience you would expect for the price"
The hotel was modern & clean, & the staff friendly & helpful. On check in it appeared that they had charged us twice for the 2 rooms direct off our credit card - this was however rectified for us swiftly. The twin room we had asked for was not set up for us on arrival, staff said that we should have requested this on booking, of which we had done over the phone prior to arrival! This was also rectified whilst we went out for our evening meal. On arrival back at 11pm the live band in the bar was still going until after midnight, which was fine although we could hear every tune in our room when we were trying to get to sleep. There was no complimentary bottled water in the room which I would expect for this type of upmarket establishment.
"Lovely Chester getaway"
Great hotel, in a lovely spot overlooking the racecourse and only minutes away from city centre shopping. The best hotel beds I've ever experienced - so comfy! Restaurant on 5th floor was enjoyable for romantic Sat eve dinner.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 2:00 PM , Check-out: 11:00 AM