of TripAdvisor Travelers recommend this hotel
Very good hotel in the middle of the city, with the charm of lovely "old fashioned' typical english hotels, classical furniture with modern touch. Perhaps a bit loud at night (in the week end). I recommend it for travellers who want to avoid the uniformity of the chains
Nice building, the location near Picadilly is useful however the homeless situation on the streets nearby was unsettling. Reception were welcoming, rooms are decorated tastefully but very noisy, don't go if you want a relaxing night's stay! I know the noise of other guests is not the fault of the hotel and indeed it is an old building but the rooms should be better sound proofed, especially the noise from the loud fire doors in the corridor. A disappointing stay, very little sleep, with a 530am awakening, glad to get home to my own house the next day!
"Great but room for improvement"
Short overnight stay for business trip. Nice hotel with convenient central location and close to train station. Noisy plumbing in my room and an overly soft bed were the only (minor) complaints I had. Not a bad place to stay.
"Lovely big bed and clean rooms"
Stayed for a night whilst seeing an event at the MEN. Friendly reception, convenient car park in Dale street, for which you get a discount if you hand your parking card in before you leave. Friendly reception. Very handy for getting to shops and MEN about 10 mins walk away, def no need to get a taxi. Very close to the train station too. Room was lovely and big, surprisingly quiet for city centre and massive comfy bed. Would stay here again. I've always worried about driving into a city centre but this was easy and car park just behind was very easy to find.
"Great Building and Receptive Staff"
I stayed here for two nights with my partner over a weekend. The hotel is a gorgeous redbrick building, complete with high ceilings and a lot of period decor, but tarted up in some areas to meld the historic with the contemporary. This works really well for the most part, and the hotel maintains its allure without becoming dated. When I arrived I upgraded my room for £25 a night, which was very reasonable, and was very easily managed at the reception desk. The room featured a decently sized living area, with chairs, tables, tea/coffee facilities and an LCD TV. The bed is king-sized (at least), and sits very low on the frame. The mattress is exceptionally soft and comfortable, and two different types of pillows are provided - firm and soft - which accounts for diversity in resident tastes. Staff were consistently pleasant; we ordered food service and the food was very good; very few complaints. One major talking point: sitting on the edge of the bed around midnight, the leg gave way and the bed collapsed - slowly and not particularly dangerously, I add. We rang reception and explained the issue. The gentleman working there at that hour essentially had to be maintenance, reception and bar staff all in one, and owing to the lateness of the hour, there was very little he could do. Nevertheless, he came to the room immediately, looked at the problem, and then disappeared to later fetch a huge stack of printer paper to hold up the mattress. This was fine for the night. Maintenance came in the morning and deconstructed the bed completely, because apparently several screws had come out of that leg, and they wanted to make sure it would be safe. We had to vacate the room for some time whilst they did that, but that's perfectly understandable. We were subsequently offered £50 off our cost, in cash, at check-out, which covered the room upgrade fee effectively. Yeah, ideally beds shouldn't collapse and this could be a major H&S issue. However, they resolved the issue as practically, swiftly and diligently as they could, and offered monetary compensation, which is very admirable. Would happily stay again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM