Ideally located in one of the best areas of Madrid, on the Paseo de la Castellana, the AC Aitana hotel is next to the Santiago Bernabéu football stadium, just 8mn by car from the Prado Museum, 13km from the Madrid-Barajas Airport and only 500m from Gregorio Marañon metro station.
of TripAdvisor Travelers recommend this hotel
"Mostly good but....."
We have stayed here 3 times as so convenient for Bernebeu and overall we like- food good, and most staff really pleasant and welcoming. Breakfasts very expensive and can be noisy. Although a silly thing we were really quite unhappy on our latest visit - we eat in the lounge intentionally to watch la liga to which is not available in the room. Only 3 other customers in lounge and at the request of one of them, just as the match started, staff turned TV over to basketball without asking if we minded, even thought we were obviously watching the football. I went to reception and informed the staff member that I thought this was rude, and he should have perhaps asked us first - I said not to change back as did not want to cause too much of a fuss, but just wanted to give feedback. 2 minutes later at the request of the same customer (who was only drinking coffee and glued to their laptop throughout!) the staff then put the TV sound on too - I felt this was a bit provocative given I had only just suggested they should have shown more respect when changing channel and I did then ask for them to turn sound off - the staff view was it was for me to object not for them to ask if we minded - sorry, thought we were customers! I can't help but feel the other customer was given priority because they were Spanish.........as I say small issue really, but why so wrong to expect respect'' Might look somewhere else next visit.
"Great central location"
Stayed here for one night while on business. Great location for business as my workplace was only a 400m walk away. Check in was fast and efficient. Room was a good size, modern and well appointed & clean. Nice bathroom. Big flatscreen TV but with a distinct lack of English speaking channels - BBC World is pretty useless, good job there is plenty of things to do in Madrid (like eating good food) in the evenings
"Don't go to breakfast"
Just got back from a great three nights in Madrid and watched Reql Madrid play Granada.The hotel location is fantastic for the Stadium just a few hundred yards.The hotel is quite functional but the staff are great and the price is good. What really annoyed me is the rip off breakfast price of 22 Euro for the worst continental breakfast I have had any where in the world.Marriott should be ashamed .We got taken the first morning but after that we went out and found great cafes at the back of the stadium for 5 euros each.Such a shame that the hotel would skim its guests in this way. We would go back for the stadium but never to eat .Be warned
I have been in this hotel a few times. Very good price / quality ratio. The recepcionists are very professional and the position of the hotel was perfect for my requirements. The rooms are confortable and clean. The restaurant is small but good and the bereakfast was excellent. Highly recommended.
"Comfortable and clean"
A little away from the city centre, but close to the conference venue we were attending and under 30 minutes by metro into town. The reception staff were helpful and courteous and the room was very quiet as requested (712). Unusually these days the window could be fully opened to cool the room temperature if/when needed. Bed very comfortable, WiFi very effective and an in-room safe was provided (although it was located at floor level, not the easiest location). Minor improvements could be the inclusion of a lavatory brush and the provision of hand tissues. Bar prices very reasonable for a hotel of this calibre.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 12:00 PM , Check-out: 12:00 PM