of TripAdvisor Travelers recommend this hotel
Nice business hotel near to the airport but far from the city center. The rooms could be bigger. The problem in the rooms are that the wardrobe is very small and there are no shelves inside. In the first night I had no shampoo and shower gel in the bathroom.
This hotel has a lot to work on, however its a big bussiness hotel so it will take some time. First when you get to check in, there is a to long and not very well directed que. When checking in the room its very nice at first, but then you see decay in various areas. There is a information system on the TV where there was no information on the in house restaurant I had booked table for, they only said you could call the reception. Down in the hall there are signs but still none for the restaurant, it apparently was just above our heads at check in, but you dont see that. There is a complementary SPA area, very nice, a bit small in dressing area, but still nice, however the floor tiles are very slippery and its a very bad decission to have these since you can easyly slip and hurt yourselves. Breakfast is really great - you get to choose from 3 different places serving almost the same food - pls bote that the coffea in the Library Bar is way better then at Restaurant Basalt.
"Great hotel, excellent customer service"
Nice modern hotel, with a typical Scandinavian design Two high-rise towers, with the Skybar on the 23rd floor Comfortable room and bed, no noise Fitness center is open 24/7 and well equipped Excellent customer service: quick check-in and check-out, with friendly employees Great breakfast too, with a wide range of options. From locally farmed bacon to tasty pancakes, including many healthier choices as well Easy to reach from the airport with their shuttle, very convenient for a business trip
"Too fancy and too low quality"
Relative new twin-tower hotel. Maybe I am too old-fashion, but ... windows from floor to ceiling could be nice if it wasn't facing opposit hotel rooms less than 20 m away ... transparant glass to the bathroom leaves no privacy ... handsoap is completely round as a ball making it roll to the floor whereever you place it ... interior color just black & white. Seems to be fullfilling designers rather than guest requirements. Participated in a dinner arangement, where the non-danish speaking service had no control of the situation (guest missing food, lack of beverage, not understanding complaints) and food of poor quality and/or preperation.
"Appalling service and tiny rooms"
This is a funky building in a good location with great views from higher floors. Breakfast is very good too. But our so-called large room was tiny, one sheet was stained, the bathroom could have been cleaned better and there was no shower gel or shampoo in the room. On top of this, the kettle had a lead so short it had to stand on the floor to reach the power socket. When we called reception to complain about stained sheet, a new one was delivered to the room but we were expected to change it ourselves. How AC Marriott can allow such appalling service in one of their hotels is really beyond me.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM