"Beautiful, central - a stunning hotel with first-class service!"
The hotel is extremely conveniently located, very central: about a minute from the Cathedral and Capilla Real, the winding streets of the Albaicin, the buses in Plaza Nueva and just about every other attraction in the city. The Alhambra's a 20min or so walk by one of the several (steepish) routes up the hillside. We had a most beautiful room overlooking the courtyard of the old convent part of the building, which is simply stunning. (There are modern rooms on upper floors, and a second, smaller courtyard converted from an old Moorish house leads off from the convent). Our room had large wooden shutters which made the room so incredibly dark that we regularly lost track of time and overslept (once we'd unplugged the tv, which had a fiercely bright blue standby light)! Opening the windows let in the gentle splashing sounds of the central fountain - just wonderful. The bed was large and very comfortable. A little more storage space for our clothes might have been welcome, but it was certainly perfectly adequate. Housekeeping is immaculate, all the front of house staff are also extremely friendly and really go out of their way to be extra helpful. No complaints at all, we had a fantastic stay and thoroughly enjoyed ourselves here. I was quite reluctant to leave...
"Upscale Hotel in Heart of Granada"
The Autograph Collection hotels are an upper tier Marriott brand and this hotel, which is built around a former convent, is lovely with a wonderful inner courtyard for drinks or a light lunch. It is located near the Cathedral on a main street, Gran Via de Colon, but our room was quiet and well appointed. Staff was extremely well trained and helpful. We took a taxi up to the Alhambra, in part because we wanted to make sure we were there for the jump off time of our tour, but the walk back to the hotel, all downhill, took only 15 minutes though some nice gardens. Parking was a bit tricky because technically only taxis and busses are allowed to travel on the side of Gran Via Colon where the hotel is located (southbound). To get to the hotel, travel northbound on Gran Via Colon (car traffic allowed), then at the top of the street execute a u turn at the traffic circle and ignore the “bus and taxi only” sign to travel southbound on the side of the street for the hotel. There is a pull-off in front of the hotel and they handle your bags and park your car for you.
I have stayed in hotels all over the world, but never one with as beautiful courtyards and overall ambiance as the Palacio de Santa Paula. Afternoon drinks in the courtyard were fabulous and the staff were so great. The hotel is centrally located and easy walking distance to most things. Would stay here again if I ever get the chance.
"Well worth it, but not perfect though"
The hotel is very well situated, beautifully decorated (stay in the older part... the convent part) with excellent service, both cleaning and other services. To improve: 1. The breakfast staff did not always understand our orders which were made in English - which is not satisfactory for a 5 star hotel. 2. The lobby recommended a flamengo show (Venta el Gallo) in the caves which was mediocre - which meant a ruined meal and night for us. Totally unsatisfactory for a 5 star hotel where its recommendations should be flawless. And when I complained the lobby staff started justifying and answering back' Almost to the level "bad service". I was not impressed. I recommend the lobby only recommending activities of the highest quality... people are only in Granada for a short period of time and every minute (experience) counts. And please adjust your answers to "yes I can" attitude where the customer goes away smiling, not frowning. Otherwise very good hotel in all aspect.
"Amazing Easter Mini Break"
This is a lovely hotel, fantastic location in the centre of Granada. The rooms are a delight overlooking the courtyard of what used to be a monastery. Sympathetic to the history but modern with comfortable beds and so tranquil. I can't speak highly enough of the service, attentive, friendly and helpful. It was great visiting at Easter but beware all the processions go down the Main Street so sometime the hotel is not accessible by car/taxi - wasn't a problem for us you just need to plan for it. Would definitely go back.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM