"Senior Management with no customer service"
I stayed here two nights this week and was not happy with the experience. Having paid top price and then just getting a small room and a not a big bed I was not happy. I found the wooden cupboard in my room being very dusty and clearly had not been cleaned in months. Well the experience began as soon as I arrived. All guests needed to enter and exit the hotel via a side door. This was because the glass front door had been kicked in by some drunk passer-by. The hotel lobby is underwhelming for the hotel class it claims to be. Front desk staff speak a good English. The courtyard downstairs is very impressive. I used the gym which was great. Shame there is no pool or jacuzzi. The location is in the centre of town. It is excellent if you don’t have a car however if you do then it is disastrous since the area is full of one way streets and you need to know all the back lanes to be able to go through without getting a fine. The roads all have cctv so if you make a mistake then you will get a fine. Also the hotel car park is expensive, it’s an extra cost on top of the cost of the room. I did try to reach out to the hotel prior to my visit by emailing Ms Fran Quesada – Front Office Manager and I also emailed Ms Susana Fernadez – General Manager. I called the hotel and the emails were received. I never received a response. As neither of them have not had the courtesy of replying I have given a low rating. My previous stays were great however on this occasion I felt let down greatly.
"Excellent hotel in Granada"
We loved this hotel!! The staff could not have been nicer. We got free breakfast, 2 free glasses of champagne and a bottle of wine in our room. Room was beautiful. I am a Marriott Premier Elite member but even if I wasn't I would stay there anyway. Very convenient to the rest of the city. We walked everywhere and left the car in the garage.
This former monastery makes for a beautiful and unique hotel. The rooms are nice and the service is great. It would be pretty tough to ask for a better location right in the heart of the wonderful city of Granada.
"good central location"
Our room was in the new section so was a standard Marriott hotel room. It overlooked the Gran Via but was quiet and clean with a lovely bathroom. Service was excellent however they don't provide coffee in the room - only tea bags. Location is good and central, close to the train station and the old city attractions.
"Great location, dark as in a monestery"
It is very well located, close to Albacin, the UNESCO protected original part of Granada as well as the main cathedral. You can walk to all interesting sights. However you don't easily get a free upgrade at this place. I was worried that the room facing the Main Street would be loud. Actually no worries, the double window technology is a marvel, I slept so well. It is just a bit dark like in a monestery. The most beautiful part of the hotel is the central courtyard, but in winter it is too cold to use it. The breakfast is ok, not particularly sumptuous. The restaurant Claustro serves very good food for dinner. All in all I had a good stay for touring the city.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM