Located in the heart of Madrid, in one of the most elegant streets of the Chamberi Distrit, next to the Paseo de la Castellana, AC Santo Mauro hotel is only a few minutes away from the main points of intrerest in Madrid.
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"An exclusive hotel in Madrid"
We spent 4 nights at this hotel on late November. Although we are Marriott Platinum member, this was our first time at an Autograph hotel. We never had difficulties to guarantee the bed type at Marriott.com, but here we had to send an email after booking, because the bed type wasn’t guaranteed online. We were concerned about some hotel reviews posted at TA by other Platinum members that hadn't their status recognized. However, we had an excellent experience at AC Santo Mauro Hotel. Here there are some points we want to highlight at this property. The hotel was once the Duke Santo Mauro palace at central Madrid, in the heart of the exclusive Salamanca neighborhood, at a 5 minutes walk to Alonso Martinez metro station. The palace is beautiful and luxury, transporting us to the late XIX century. It includes three separated buildings, scented with an exclusive floral fragrance, and a private garden, which certainly should invite the guests to relax during the good weather season. We were greeted with an upgrade to a high floor Premium room, outside the main building. The room had 4 small windows, with almost no view and sunlight. Nevertheless, it was spacious, very comfortable, with plenty amenities, including complimentary daily bottle water, tea, Nespresso coffee and overnight shoe polishing. The bed was comfy, with three different pillows types and a feather topper, which allowed us a good night sleep experience. The bathroom had separated shower and tub, although without the announced marble. The major handicap of the room was the fact that it were on the second building and we had to walk outside every time we want to go to the main building (where are the front desk, fitness centre, bar and restaurant), which was unpleasant with cold and rain. The Biblioteca restaurant offered good quality meals, although with a limited menu. There wasn’t a buffet breakfast, but the included continental breakfast was sufficient enough for both of us. It offered coffee or tea, natural orange juice, 7 small French pastries, 2 big toasts, butter and jam, yogurt and a choice between sliced fruit, pancakes or Iberian ham (delicious…). The staff, from the front desk to the restaurant, was always very nice and attentive. We had 4 fabulous days at Duke Santo Mauro court. This is your place too, if you want a luxury, calm and exclusive hotel at Madrid. We highly recommend it!
Perhaps having come from La Residencia in Deia, Mallorca our standards are too high. However, as Platinum for years Marriott members in transit to US and overnighting in Madrid, the expectation for a "free" room is better than this. There is a very pervasive smell of mold and sewage in the bathroom, poorly masked by scent. It's one night and we are not inclined to grouse, if longer though- totally unacceptable. However, despite a nice setting, it's a great disappointment. The restaurant Biblioteca although attractive, serves quite forgettable food. The bar however makes a fab martini and has Hiniki Scotch, so not all is lost. Great location, nice staff.
"Wonderful hotel in a quiet neighborhood."
This was a great hotel for our three night stay in Madrid. Our room, directly on a back patio was luxurious and beyond our expectations. First, the bedroom was very large, and the bathroom, probably the largest we have ever had in a hotel. It was extremely quiet, with a most comfortable bed, all of which contributed to a restful stay in this bustling city. The concierge was very helpful in recommending 2 restaurants, which perfectly met our needs and desires. There is a very pleasant outdoor bar and dining area, which we enjoyed every night after a day of sightseeing and before going out to dinner. The continental breakfast was very pricey, but there are some packages, or Marriot Rewards levels which may get you breakfast included.
"An Oasis in town"
We spent two nights in a superior room in this beautiful former house of a duke and very much enjoyed our stay. Although, the hotel is central enough located, it is situated in a calm and elegant part of the city Madrid. The rooms are spacious and stylish and offer every amenities that are expected on a 5 star level. Staff was very friendly and helpful with restaurant recommendations and other needs. The restaurant of the hotel is situated in the former library of the house. All food was excellent but hot dishes were rather cold when they were served, which was a pity for the good cooking. The surrounding garden is beautiful and invites for drinks at the bar after hot and exhausting strolls through the City.
"Beautiful Hotel in a Great Location"
This hotel used to be the palace of a duke in Madrid. It is truly a grand building. The ceiling in the main rooms are over 20 feet high and the artwork both inside and out is amazing. The conversion to a hotel has maintained the grandeur while adding functionality. Our room was spacious, comfortable, well appointed and very well maintained. The hotel is worth a quick tour just to see the sumptuous common rooms. While there was a metro stop around the corner from the hotel, we chose to walk 10 minutes to Columbus Plaza (Plaza de Colon). At this big intersection, we could take the Metro, or catch the Hop on Hop Off tour buses - which we did. It's also a very pleasant walk to the large park in Retiro. We passed several iconic buildings on that walk. The hotel is not on any main thoroughfare so it is very quiet. However, we found a handy general store only a block away and there were several very good restaurants within easy walking distance. It's a great location. The staff were all excellent and all could speak English very well. They seemed genuinely pleased to have us there and worked hard to help us whenever we asked. The two suggestions they provided for dinners were outstanding (subject to separate reviews). The hotel also had an outdoor, fenced in patio with a full bar service that we found very attractive. The setting was peaceful and private and the service from the bar was excellent. The only problem was that the entire city of Madrid also seemed to like this area and every evening saw some form of corporate event which barred us from a large part of the patio and tended to monopolize the serving staff. I found myself enjoying a cigar and beer on the patio in the late afternoon before the start of each event and then moving with my wife to one of the fabulous restaurants nearby that were recommended by the Front Desk Staff. The routine worked well for us.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM