Located in the heart of Madrid, in one of the most elegant streets of the Chamberi Distrit, next to the Paseo de la Castellana, AC Santo Mauro hotel is only a few minutes away from the main points of intrerest in Madrid.
of TripAdvisor Travelers recommend this hotel
Perhaps having come from La Residencia in Deia, Mallorca our standards are too high. However, as Platinum for years Marriott members in transit to US and overnighting in Madrid, the expectation for a "free" room is better than this. There is a very pervasive smell of mold and sewage in the bathroom, poorly masked by scent. It's one night and we are not inclined to grouse, if longer though- totally unacceptable. However, despite a nice setting, it's a great disappointment. The restaurant Biblioteca although attractive, serves quite forgettable food. The bar however makes a fab martini and has Hiniki Scotch, so not all is lost. Great location, nice staff.
"Wonderful hotel in a quiet neighborhood."
This was a great hotel for our three night stay in Madrid. Our room, directly on a back patio was luxurious and beyond our expectations. First, the bedroom was very large, and the bathroom, probably the largest we have ever had in a hotel. It was extremely quiet, with a most comfortable bed, all of which contributed to a restful stay in this bustling city. The concierge was very helpful in recommending 2 restaurants, which perfectly met our needs and desires. There is a very pleasant outdoor bar and dining area, which we enjoyed every night after a day of sightseeing and before going out to dinner. The continental breakfast was very pricey, but there are some packages, or Marriot Rewards levels which may get you breakfast included.
"An Oasis in town"
We spent two nights in a superior room in this beautiful former house of a duke and very much enjoyed our stay. Although, the hotel is central enough located, it is situated in a calm and elegant part of the city Madrid. The rooms are spacious and stylish and offer every amenities that are expected on a 5 star level. Staff was very friendly and helpful with restaurant recommendations and other needs. The restaurant of the hotel is situated in the former library of the house. All food was excellent but hot dishes were rather cold when they were served, which was a pity for the good cooking. The surrounding garden is beautiful and invites for drinks at the bar after hot and exhausting strolls through the City.
"Beautiful Hotel in a Great Location"
This hotel used to be the palace of a duke in Madrid. It is truly a grand building. The ceiling in the main rooms are over 20 feet high and the artwork both inside and out is amazing. The conversion to a hotel has maintained the grandeur while adding functionality. Our room was spacious, comfortable, well appointed and very well maintained. The hotel is worth a quick tour just to see the sumptuous common rooms. While there was a metro stop around the corner from the hotel, we chose to walk 10 minutes to Columbus Plaza (Plaza de Colon). At this big intersection, we could take the Metro, or catch the Hop on Hop Off tour buses - which we did. It's also a very pleasant walk to the large park in Retiro. We passed several iconic buildings on that walk. The hotel is not on any main thoroughfare so it is very quiet. However, we found a handy general store only a block away and there were several very good restaurants within easy walking distance. It's a great location. The staff were all excellent and all could speak English very well. They seemed genuinely pleased to have us there and worked hard to help us whenever we asked. The two suggestions they provided for dinners were outstanding (subject to separate reviews). The hotel also had an outdoor, fenced in patio with a full bar service that we found very attractive. The setting was peaceful and private and the service from the bar was excellent. The only problem was that the entire city of Madrid also seemed to like this area and every evening saw some form of corporate event which barred us from a large part of the patio and tended to monopolize the serving staff. I found myself enjoying a cigar and beer on the patio in the late afternoon before the start of each event and then moving with my wife to one of the fabulous restaurants nearby that were recommended by the Front Desk Staff. The routine worked well for us.
"Very cool Property. Service could use a huge upgrade."
I liked this property. A lot. I wanted to love it. The property is in a former embassy compound which by its nature makes it so cool. It has a very old world character with a ton of modern upgrades. The location is in a neighborhood just about a 5 minute walk from the main high street. Rooms were reasonably sized with terrific amenities. You can tell how they had to "work around" the existing architecture to get it done, so its not intuitive, but it really works if you are not too fussy. Super great common areas with an awesome bar inside and one outside on the terrace. Reception and bell staff were outstanding. However... I cannot fathom why such a terrific place with so much going for it has such a poorly trained staff on the food and beverage side. The first night we were there, there was a large wedding that kind of took the place over. We literally could not get a drink on the outside terrace. So, inside to the aforementioned cool inside bar. NO ONE. No guests, no staff, no help. We wrote this off to "they must just get overwhelmed with a large event" and happily went off to dinner at a lovely place where we had cocktails and about $500 of wine, so the hotel's loss; No problem, we are all good. So, when we return to the hotel, the wedding was long gone and the terrace closed; No worries; we went into the inside bar. Odd thing: Duplicate experience. No one came. Ever. No one. There were two American's at the bar who were there before us, so we inquired if someone had taken their order or perhaps there was a "system" we were unaware of: Nope. They waited about 10 more minutes and left. So now this is just sport. Staff are coming and going, but no one is stopping, no one is inquiring if they can help us. I went to reception and explained; they apologized and said someone would be right over. Nope. On the final morning, we decided to have breakfast before departing and breakfast for four was as much as dinner was for us the night prior. Its not that big a deal, but the service issues continued. My wife and I ordered sparkling water; they complied. At some point during breakfast I flagged a busboy down (no clue where server went) and asked for more sparkling water. He immediately and with a spring in his step retrieved the water and indeed topped me up. But, my wife's glass was empty as well; He didn't even offer to refill it' So weird. My tip is stay here for a unique experience but just go out for all meals. The city has so much to offer and the location and hotel rooms overall are terrific.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM