of TripAdvisor Travelers recommend this hotel
"The epitome of perfection"
Having spent 2 nights at The East, then a two week cruise, we ended our trip here. This must be our third or fourth visit. When walking into the reception it was like coming home!! The staff as always were beyond welcoming and accommodating. The lovely Rachele was there to greet us and ensured are every need was catered to. Was so lovely to see all the friendly faces again. As always, the accommodation was perfect. We had two one bed suites and one two bed suite, all ocean facing. Immaculately clean, spacious and beautifully decorated. The breakfast and breakfast staff were wonderful as usual, the concierge go above and beyond and the food by the pool and beach is by far superior to other hotels of it's caliber. Their calamari is the best!! If i were to have one criticism, the service at the beach is not as it was. Not as friendly and most definitely not as efficient. I have trips booked here for May and again in December so hopefully that would have improved by then. We have stayed in most of the hotels in the area and as a family of 8 of all different ages, all agree that the Acqualina is the favourite.
"Brits on holiday"
This was our fourth visit to this spectacular ocean front hotel in Sunny Isles - and again we had an outstanding stay. We were greeted by Rachelle who was incredibly helpful in accommodating the family with all their requests - and there were many! Our rooms as usual up to their unbelievable standard as were the staff in ALL areas of the hotel - from the doormen to the elevator security to housekeeping, restaurant areas and beach attendants, house car drivers, front and concierge desks - to all! Hope I haven't left anyone out - Thank you for a fabulous few days and we will see you (just the 3 'grown ups') in the not too distant future.
"As close to Heaven as you get in Miami."
Hotel and staff were flawless. Ocean front as always is worth the upgrade. Only complaint is you loose sun at the pool by 1:00 and the beach around 3:00 to 4:00. So you have to strategize and enjoy the pool in the morning and have your beach chairs reserved for the afternoon. Assuming you came for the sun! Beach service was aces...Four Seasons and Ritz Carlton beach staff need a road trip here. Restaurants are very good. Breakfast buffet is worth the calories. All of them! One of the few hotel experiences I have had ever...with no complaints. Family and adult pool keeps everyone happy! Enjoy!
10/10 would recommend this little slice of heaven! Such a wonderful property, with clean and spacious rooms. It was on the expensive side, but we didn't mind because such luxury is priceless! The staff were so attentive. A big thank you to Javier and Jose who were exceptional during our stay. We will definitely be returning to this resort if we ever come back to Miami. You guys are on the top of our list!!
Very happy with the service & personal touch we received. Every single staff was very helpful ! House keeping always send me so much Extra water bottle since I drink lots of water.& And my favorite tea!Beach area staffs were outstanding.specially young men name Nick (Frm Columbia),he went above and beyond.Beach was well kept. Very nice hotel. Clean. There are plenty of sunscreen lotion and drinking which was a plus.Our room was beautiful - front desk upgraded our room & the view was fantastic. They gave so much personal attention- spa , Breakfast buffet staff, Costa grill- everyone was very nice. Food was very good @ Costa grill. And they tried to accommodate any request we had.They were all very nice. Highly recommend.met my expectations!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM