of TripAdvisor Travelers recommend this hotel
"Livin' the life in Sunny Isles!"
My extended family spent the better part of a week at The Acqualina in November. It was our 3rd visit to the resort and it spoiled us again. I recognize that there are only 98 rooms at this resort, and that the resort was not at capacity, but there was no noticeable drop-off in attentiveness by all of the staff. As usual, efforts were made to ensure our comfort and happiness. When issues did arise, such as with our check-in, the hotel staff were accountable and offered compensation wherever possible. The grounds were well-kept, as always, and the service was friendly. I had hesitated to write a review before, because I think that I wanted to keep The Acqualina as my own secret place. I'm over that selfishness now. It is not a budget-friendly vacation, but you do get your money's worth. We'll be back, I'm sure!
"Acqualina.....Oh, How I Miss You!!!!"
Just dropping a note to say happy holidays to Christof, Rachele and the entire staff at Acqualina. After numerous visits throughout the years, I have come to know and love this group of exceptionally wonderful people. They go above and beyond to make every guest happy and comfortable. This beautiful, luxurious resort sells itself but the people who work there make it one of the best hotels in the world. My plans to visit this January got cancelled but if all goes well, I will be coming to my happy place in May. To anyone who is thinking about booking this resort; JUST DO IT!!! You will not regret it. Best place in the world to unwind, relax and give yourself up to true luxury. Cannot wait to see all of you again, Sincerely and All my Love, Nancy
"Great hotel resort and spa"
My first time staying at the aqualina hotel and a great experience I must say. All staff were amazing, gracious, helpful and attentive To the guest's needs. Property was clean and safe. Went for a massage with Sinisa, ( I believe that's his name) he was amazing!! Must try. The sushi restaurant was very good, Il mulino restaurant was good too but someone should advise the chefs to go easy on the salt😬 The gentleman at the hotel front entrance were always very polite and greeted me with a smile. The beach staff Joshua and Nicolas were very kind, helpful and accommodating. As soon as they noticed me walking towards the beach to find a spot, they would help me find the best spot to enjoy the sun as much as possible. Thank you and looking forward to stay at the aqualina soon and definitely recommend it to my friends.
"Nice family resort"
We took a family vacation for Thanksgiving and really enjoyed Aquafina. When you arrive there is a warm welcome and checked in quickly. Our rooms were large and clean with large bathrooms. Everywhere we went everyone said hello and were extremely friendly... the pool staff were great especially Sara who was so nice to our children, as well as all the waiters. The pool water was nice and warm which was great for me- I hate cold water. There are 3 pools one adult, two family, one pool has a beach type entrance which is great for little kids. The hotel has great security and felt very safe with my kids there- every hotel should have this, you need an elevator key to get to your floor, plus there is security at the elevators, as well as on the grounds and beach... very comforting. The breakfast buffet was excellent with many choices. I found the lunch at the pool ok, not amazing. Dinner at Il Mulino is good for one night. South beach is not that far away for other nights out. There is not much to see right outside the resort or to walk around. Really no complaints. we all had a good time- things to do for everyone.
I stayed at the acqulina this week. After complaining about clogged sink and television not working for 3 days finally the problem was fixed. At checkout time I explained the front desk agent that I should get some credit because the room was not ready to accommodate people that pay $500 a night. The answer that I got was that there is nothing they can do for me since the manager think that way. The girl at the front desk was very rude and not pleasant to deal with. I had a very bad experience with acqalina sunny isles and will never go back. People save your money this place is not worth that. There is much better hotels in sunny isles with way better service and much cheaper prices.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM