of TripAdvisor Travelers recommend this hotel
"Really great rooms"
The rooms are amazing. Size, and way everything is set up. The staff was always very friendly and helpfull. A Mall was really close by and it's easy to get into the city with Uber so it's not even too bad that the hotel isn't in the City Center. Roomservice wasn't the best, but they replaced our dinner. I highly recommend eating out though. I'd stay there again.
"My favorite in the area "
Stayed in the O'Conner suite- what an amazing experience! We loved everything moment. And we keep on returning! We didn't leave the hotel for 24 hours. Totally relaxed here. We booked into the spa for a day of pampering. Loved it! Sipped on a glass of bubbly at the Sushi and Champagne bar. Happiness!!
"What an experience!"
Luxurious accommodations, superb service, delicious food and wonderful location just a 15 minute drive from city center. We stayed there for one week and it felt like home by the end - staff knew us by name, memorized our preferences and catered to our every need. The canal walk, mall, grocery stores and gym across the street make it easy to settle in and feel comfortable amidst all the fun and adventure!
"Excellent as ever!"
This hotel is drawing one like a magnet--one always wants to go back there! Again Lizel helped me with our booking and like always everything was tip top. We had a beautiful room right at the top with a wonderful view of the mountain. It was fully booked and that enough is reason for the excellence of this hotel. The breakfast cannot be better. I also enjoyed some sushi in the evening which was very good.
I am a regular guest at this hotel, and this time I was very disappointed! the room was dirty, the iron and ironing board were removed, the ones then received from housekeeping was so old and unstable, I was scared to use it! I was unable to let the water out of the bathroom basin, as the plug could not be removed. The basin was not cleaned during my 2 day stay, as housekeeping would have noticed this defect if they had cleaned it. The minibar fridge was empty and broken. The tv remotes had no covers on them. The room just generally had an extremely neglected feel. As I stay here regularly for business trips, I will think twice of using it again. I left a list of defects with the concierge when I checked out. Overall I did not have a pleasant stay
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM