of TripAdvisor Travelers recommend this hotel
" Very confortable and safe"
We came to Joburgh for business and stayed 3 nights. The hotel is perfect for that purpose, located in a very safe compound gives easy access to nice shops and restaurants, walking in the area is pleasant and the hotel is very well kept. The rooms are large and pleasant. The staff is helpful. It makes it a very good city hotel and excellent value for money. Highly recomended.
"A one day visit that we wish could have been longer"
We traveled to South Africa for the first time going first to Cape Town and then to Tangala Safari Camp in the Thornybush reserve. We planned a day to "decompress" in Johannesburg before the long flight back. We selected the African Pride Melrose Arch Hotel in large part because we are Marriott Rewards participants and we had points. We really didn't know what to expect other than a typical, midlevel hotel. We were completely wrong. The African Pride Melrose Arch Hotel is superior in every measurable way. The staff was exceptionally gracious and accommodating and friendly beyond description. The Hotel itself is a rare jewel. Not only was it one of the more upscale hotels we have stayed in but it was exceptionally maintained. Everything about the hotel was superlative. As a small indication, we were not leaving until late in the day following our arrival. We planned to check out, leave the bags with the concierge and meander about until needing a taxi to the airport. The hotel gave us a "late" check out of 4:00 pm. We left from the hotel to the airport facing a 17 hour flight much more prepared than we expected to be. If we are ever in South Africa again, we will stay at the African Pride Melrose Arch again, for a longer stay. We have traveled through out Europe and the US and the hospitality of the African Pride Melrose Arch Hotel has not been exceeded by any other hotel at which we have ever stayed.
"Tired hotel, bad service, unhelpful staff"
Stayed for 2 nights. The room is nice but probably close on 15 years old now and looking tired. Complained 3 times about bed, nothing done. King size bed is 2 singles pushed together but no sheet to stick the 2. So beds kept separating at night. Service at pool non existent, took 2 hours to get food and drinks. Only 1 person working. Pool dirty and tables in pool packed with used glasses and plates. Understaffed and disappointed
After hours of travel from the US, we arrived at the African Pride and were greeted by the loveliest and most accommodating staff. They did all the thinking for us. We took advantage of their car service for visits to the Apartheid Museum and Constitution Hill. The concierge was very helpful and the drivers were very professional. It cost more than uber, but we were not disappointed. The room included complimentary water, M&Ms and rubber ducks. What more could you ask for!
Melrose Arch is a "self-contained" community in Johannesburg, meaning it is a gated community with its own security. The complex includes retail (think shopping mall)' residential (apartments), hotels (2), cafes and restaurants, and services (e.g., health care). Needless to say, but I'll say it anyway, the area is Upscale. The African Pride property in Melrose Arch is likewise Upscale. It is an excellent facility overall, with equally excellent service. A couple of items of note: On site: the hotel restaurant provides a large variety of offerings for breakfast and the Library bar is outstanding for meetings or beverages. Off site: guests looking to workout while visiting will want to purchase a pass to the nearby Virgin Active health club (top shelf facility), and those seeking a massage or spa treatment also need to go to a nearby facility. Contact hotel staff to make arrangements in either case. Finally, drivers unfamiliar with Melrose Arch may have difficulty locating the premises once inside the Melrose Arch property. There is no obvious signage to the property. It abuts the Highstreet area, and the driver might have to request access from a traffic guard when Highstreet is blocked off (in the evening). All in all, a first tier property, and a short drive from the Sandton area.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM