of TripAdvisor Travelers recommend this hotel
"very trendy hotel"
if you want to have a diffrent vision of an hotle room , try this one , room are attention to details , lots of great light effect, lots of gadget , breakfast is very nice , service is not as professional , no service lift , luggage bell boy took same lift as we did , and enter the lift before the ladies , not great but small dtails , averall great hotel , great position
"Great Service, modern rooms and good location"
Right upon my arrival I had a fantastic experience due to the outstanding service level. Amenities, in room offerings and pool area is super nice, breakfast amazing. All staff super attentive but have to highlight Cynthia as she has just to been a blast at check in, arranging massage and restaurants.
"Very nice stay here"
Stayed here for 3 nights in Sept 2016. Bed was very comfortable. Room was furnished nicely. I was concerned about the open plan bathroom (I was sharing the room with a friend), but it worked out OK since the shower and toilet are enclosed behind a sliding door. There are lots of restaurants, coffee shops, and a wine bar within steps of the hotel. There's even a mall in the Melrose Arch complex too.
If there was a rating for below terrible, I would have ticked it. Went for lunch today. We were the only two people in the restaurant. We ordered a salad as a starter and salmon for our main dishes. After 30 minutes, our waiter came to tell us that the salmon was finished. We changed our order. After 35 minutes, no salad. So we eventually flagged down our waiter and asked for the Manager. He agreed that this was not acceptable and disappeared into the kitchen. Still no salad or Manager. We had enough at this point. I had to find someone in the far distance to say we would pay for our coldrinks and were leaving. The waiter and manager arrived, we still had to wait a while for our bill and left feeling very disgusted. The waiter blamed the chef and the manager blamed the waiter. I wonder if anyone will bother to reply. I have just renewed my Protea Card and am sorry I did.
"A very hipster hotel for your trip to Johannesburg!"
We stayed at the Melrose Arch for two nights, one night at the beginning of our trip to South Africa and one at the end. We booked a standard room and paid an average rate of about ZAR 1700. Despite being part of the Marriott chain the hotel does come across as having its own unique vibe and is very much a hipster/boutique hotel with its quirky design and features. Check in was a somewhat slow experience but before long we were escorted up to our room by the friendly doorman. Rooms were fairly large and had all the comforts one might require; desk, full bathtub and separate shower, TV with a broad variety of local and international channels, some DVDs if the TV channels weren't good enough, a safety deposit box (hidden behind a picture frame!) and plenty of light. Of course a hotel's bed is just about the most important part of any hotel experience and the beds here were superb, very comfortable and perfect for a good night's sleep. Wi-Fi is free, unlimited and accessible throughout the hotel. Whilst fast compared to the Internet we experienced elsewhere across South Africa, it wasn't exactly fast enough to stream a high quality YouTube video. In terms of other hotel comforts there was a large pool set in a sunny courtyard. Other amenities such as a gym are available however we didn't get a chance to see or use these. The hotel is located in the Melrose Arch complex, which includes offices, luxury residential, hotels and of course the shopping mall. The complex is well secured with gated entrances and plenty of security personnel. We felt perfectly safe walking around the place even quite late into the night. Right outside the hotel's front door is a small plaza surrounded by restaurants including JB's, Moyos, and a steakhouse. Around the corner is a Haagen Dazs ice cream store and a little further away is an Italian restaurant. On our first night we went to JB's, one of two outlets of the chain in Johannesburg. It was a very busy, diner style restaurant well patronised by locals. Food was cheap by international standards, generous and of a good standard. Two meals and a bottle of red wine came to well under ZAR 400. On our final night we went to Moyos, a restaurant which seems to cater mostly to tourists and offers a variety of African dishes from all across Africa. We had the barbecue banquet which allowed us to try a variety of meats and sides and was quite reasonably priced. I would recommend both for different reasons, JB's for a quick, good value meal and Moyos for the experience. We didn't get an opportunity to try the hotel buffet breakfast although I believe it was priced around ZAR 240. If big breakfasts aren't your thing it's probably a better option to try one of the restaurants in the area. The room service menu was extensive and some dishes were available around the clock. The room also had tea and coffee making facilities and a well stocked mini bar. In terms of sightseeing around Joburg, the hotel's travel desk were able to arrange for us a private car tour around the city on our last day. The majority of the tour was spent in Soweto and at the Apartheid Museum. The tour wasn't cheap, about ZAR 1300 per person, but we were given a private tour in a luxury car with our own guide, and all entrances were paid for. Given we only had one full morning in Johannesburg it was definitely worth the money as we saw far more than we would have on our own. I would highly recommend it if you're time poor. In terms of getting to and from the airport, for our arrival we arranged with the hotel a private car pickup. This came at a cost of ZAR 680 for a Mercedes sedan and the driver collected us from the arrivals hall. However on the way from the hotel back to the airport we decided to try a different approach and used Uber Black. It was an excellent decision and we received essentially the same service for just ZAR 280! Our Uber driver thanked us for choosing him over the hotel and said the hotels in Joburg were ripping people off, charging very high rates and also taking a cut of it for themselves. I would highly recommend using Uber over the hotel's service, especially on the way back to the airport from the hotel. It is cheaper, safe and there are plenty of vehicles around the hotel. In terms of the staff at the hotel, our experience was mixed. Some were, to be honest, a bit clueless and didn't know what they were doing, to the point where the service actually came across as quite rude. Others were excellent, for example Ashana who kindly organised a 2pm late checkout for us and was very helpful with any queries we had. Overall, I would say the calibre of staff overall did not match the hotel's five star rating. Overall our experience at Melrose Arch was a positive one, but this hotel is categorised as a five star property and in that respect I think it probably falls short. Still a great option for a Joburg visit and rates are reasonable, but go expecting a 3-4 star experience and you'll be far more impressed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM