"Very expensive hotel on nice spot"
exceptional high prices in the restaurants and bars and the quality was poor.The place,pool and beach were perfect.Bad service while asking for a late check out after staying 7 days and spending a lot of money...unbelievable!
This is a most beautiful hotel. We went for afternoon tea which was excellent, lovely sandwiches, scones and pastries - plenty of tea replenished as much as you wanted. The setting was spectacular. The service and friendliness of the staff was top notch. The pool are was really beautiful flowing onto the beach and the sea. I would love to come back here and stay as I really loved Muscat.
"Accepted reservation then informed us that hotel would be closed during that time!"
We have been to Oman a couple of times and had been wanting to try Al Bustan Palace. Two months after having booked a stay, the hotel sends us a mail saying that they are going to be doing renovation work and that the hotel will be closed then (was this a last minute decision'). In the communication they offer to help guests find alternative accommodation...however, despite my request to take them up on this offer, I never heard back from them. I followed up with Ritz Carlton corporate and also got no response. Not the kind of service I expect from this brand. Very disappointing.
The beautiful lobby of this hotel is so big, I couldn't get it all in one photo. Lovely chandeliers hang from the massive ceiling. Our room was beautiful, large, and with a patio right on the hotel canal. Everything about this hotel was wonderful from the plush bedding to the wonderful food.
"I really wouldn't mind coming back again (and again)"
I confess I arrived ready to dislike some of it - the '80s building, the "resort" feeling etc. Well, I was wrong. The structure of the building is there, but against the close background of Oman's craggy mountains, it is more quirky than dated. Once inside, walking through the spectacularly elegant central hall magically transforms you into a princess. It never felt crowded: the garden and the beach are perfect and the service, as you'd expect, impeccable; the spa is one of the best. Great pool, excellent beach and beach restaurant, comfy room (lower floor, sea view). And Muscat is only a short car trip away.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM