"Great experience, but several gaps."
I stayed several nights at the Al Bustan Palace while attending a business meeting. There are many things to like and appreciate about this property, but it requires you to accept several glaring gaps. Specifically, the beachfront area is exceptional with outstanding pools, water activities and numerous lounge chairs. A brand new full-service SPA is steps off the beach and provides a comfortable setting for luxurious treatments. The restaurants provided wonderful food, a diverse rotating menu which included theme nights. Staff members were attentive, professional and eagerly looked after guests. But this is an old property, built in the 80’s for the GCC. My room was stuck in the 80’s with a tiny bathroom, worn fixtures and furniture, torn curtain and old dirty carpets which extended from the rooms through the dark dingy hallways. The lobby area is stunning, but once past this the hotel is a huge maze of strangely designed hallways and staircases and a series of elevators which even after 6 days I was never really sure if the one I picked was correct for the floor where my room was located. Signage was very poor. The property has a difficult to find gym and recreational facility which had great equipment, but like the rooms was in serious need of a total refurbishing. However, bad as the room are it is important to note that this hotel is owned by the government and as we all know it is a tough time in the oil patch. I can certainly understand why this hotel has not received investment. It is also important to note that Oman is a beautiful country and the people I encountered working at the hotel were warm, friendly and truly interested in helping their guests. Bottom line: if you are interested in a beach experience with wonderful restaurants and a great Spa, this is the place for you as long as you don’t spend much time in the room. And if you are looking for what you normally find at Ritz Carlton properties, you will probably be disappointed.
Outstanding location and setting; really friendly and service oriented staff (Eva at the reception is absolutely outstanding); very nice food in different restaurants; just absolutely fabulous. Peter Fankhauser CEO Thomas Cook Group plc
"Weekend get away"
Fabulous hotel set in very tranquil surroundings with a superb infinity pool. The presidential suite are not cheap but worth every penny. With the added bonus of a superb spa situated on site. A hotel well worth a visit
Excellent meal , we had the set menu which included the excellent duck, carved to perfection and was so juicy and tender, never had duck like it. Staff were attentive and unobtrusive and the small cabaret of pouring tea was very entertaining
"An oasis on the ocean"
My husband and I stayed at the Al Bustan Palace for three nights and found it very comfortable. The scale of the foyer is quite amazing, the ocean view suite with balcony was very roomy with bedroom, bathroom, powder room, combined lounge and dining room, two dressing rooms and hallway. A bunch of roses appeared in our room which was a delight. The building is slightly inconvenient because for the two side wings you need to take a lift down to the foyer level and then walk across to another lift to go down to the breakfast room and pool level. The staff are very well trained, and very helpful. Breakfast was wonderful, particularly the Belgian waffles! The only blip on the radar was that we were charged twice for our room on our credit card, and nearly one month later we are still waiting for a refund. Yesterday I put it in the hands of the bank to recover which is disappointing.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM