"Good but not Great"
This is a lovely looking hotel in a great location, its expensive for sure, is it worth it' just about / maybe' I wont concentrate on the obvious good bits that has been talked about 100s of times on here but give my honest opinions / thoughts in a good / bad format, this review if acted on could make a massive difference but we didnt notice any change when our points / complaints were made during the holiday. Good Bits Reception and Lobby area are Palatial Restaurant Food and Service are awesome (main restaurant) Management very good (reactive to bad situations) Given water in a bag by reception for trips Free shuttle to market daily (we got the car once which was a nice touch) Couple of Good restaurants near to market where you get taken to by the shuttle bus The 'paid for' upgraded WIFI Is good Great base for trips (Marina is close by for dolphin watching / snorkelling trips) Oman is great - This hotel is generally a great base for your stay. Bad Bits Only 1 restaurant open for us (August) Swimming pool was filthy beyond belief (see photos) Have been on £130 holidays (in 2004) to budget hotels in Ibiza with cleaner pools. Nappies left around pool for 8 hours - despite informing reception. this was dealt with correctly at the 2nd attempt though and the fault is mainly with the Mums that seem to think it is acceptable to leave old nappies liying around the pool The actual market doesnt have much to attract us (went three times but once would have sufficed) The Standard / Free WIFI is not fit for purpose (slow slow slow) Hotel Taxis seemed expensive - especially to the marina which is only 4 minutes away The sea looked badly poluted two days. Staff were very noisy outside our room on at least one occasion 2330 hours, was dozing off and had to tell them that they were disturbing us, reception staff and manager ' Pool Bar over staffed with lazy / bored / tired people that served overpriced poor quality cocktails and drinks (nice nibbles though) They also missed the two dirty / full nappies left around the pool all day / evening. Pool had loads of stones left in it one day (customers obviously done it but left for me to clean up) Pool Loungers / areas left messy (drinks / dirty towels all night This review seems quite critical but the hotel is generally lovely and the quality of the food and service in the main buffet restaurant is world class (if not a little expensive). I would return (if it was cheaper and the points above addressed) ps if you haven't cleaned the pool yet then I give up
"Wonderful Hotel and Great Service!"
Most people have high expectations when you stay at the Ritz Carlton and this hotel does not disappoint! I stayed at this property for two nights. After the long journey, I was exhausted and the airlines had lost my bags. I was frustrated, tired and angry when I arrived at the hotel. All those emotions melted away when I arrived at this property. Since, we arrived at around 4am it took someone a little bit longer than usual to check us in. But the checkin process was smooth and easy. When the hotel learned that the airlines had lost my bags, they asked for my airline information and checked with the airline frequently so that my bags would arrive at the hotel. It was such a relief that they just took care of the issue and I was able to rest and get some much needed sleep after a 16 hour flight. The rooms are nice and large. The food is good although the buffet prices are expensive. Overall, thank you to Ritz Carlton and this property for a great experience.
"A real treat"
It is really impressive from the minute you drive in the landscape of the property, majesticaly located, the scents always relaxes you while walking into the lobby.. a really master peice property.... They were very hospitable and went beyond their required servuce when helped a lady colleague of mine to enter thencountry through arranging visa logistic on emergency status... the team is really great and I will always look forward coming back to this hotel.
"Beautiful surroundings combined with superior service!"
We were blown away at the friendliness & hospitality of the restaurant staff! In particular, AJ, Chef Anoop and Rahul made our trip memorable by their service. Beautiful location and we had a lovely view from our sea-view room. It is close to a reef, hence we had a chance to see many different kinds of fish while snorkeling. Complimentary snorkeling kit and kayaking available at the hotel. The hotel is a bit on expensive side, but I felt the hospitality makes it worthwhile.
The hotel was superb. Staff were excellent. My wife and I felt immediately at home and will return in 12 months. Our stay was hassle free and were left with no short comings. The beach was private and at least a kilometre long and was wonderful to walk during the day or night.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM