Very nice hotel and locationComment of B. Mazin , United Arab Emirates the 2016-05-14
Excellent staff and beautiful hotel. Breakfast bar included many cultural aspects for all varying tastes. Hotel is connected to a really nice mall which was great!Comment of B. Keyra , Australia the 2014-11-27
"Excellent city hotel "
My second stay at this superb city centre hotel.Buffet breakfast was excellent with a wide variety. Staff are friendly and service was great.Hotel is close to Union Metro station and taxis are easily available. Room and bathroom is spacious.A plus is the hotel attached to the Al Ghurair centre mall with loads of places to eat. Will definitely be back.
We stayed in Arjaan quite afew times so thought try the sister hotel was not disappointed. Space, price, food and the grand looking spacious hotel. The best part is the mall right next to it with all the fat food places to scoff your face.
"Very good experience"
I make reservation through rotana website with packages that Rate inclusive of breakfast, lunch and dinner buffet at Liwan, 30% discount at Zen the spa, wifi internet, free pressing of 1 kandura and abaya per day or free laundry service for 3 pieces per day, late check out till 15:00hrs. During check in they informed me that my reservation was only room and breakfast. without any other packages. I show the email confirmation about my reservation, still the reception didnt following up it. so i tell that i book from rotana website, so it should be free wifi internet, because of that only i get the internet, not because of my reservation. At dinner time, me and my family came to restaurant. Restaurant staf tell us that there is no data for us for dinner. when they check in system this showing only for breakfast. they asking us to wait in restaurant, but it take a lot of time for them to confirm with reception front desk it takes almost 20 minutes. So, i go by myself to reception frot desk reception to solve the isssue. Finally this issue is solved due to the system is still not updated. And they give us longer check out time up to 19.00 and access to rotana club lounge. Service of the staff is very good, food in Liwan restaurant is delicious, a lot of variety to choose (bfast, lunch, dinner). Location is conected to mall.
"An oasis of comfort and security"
My first business trip to Dubai turned out to be a memorable one. Before the trip, I had some apprehension as to the level of service and comfort, they exceeded both my expectations. Aside from the comfort and security one enjoys, proximity to the mall made last-minute shopping for travelers with limited time a bonus. Highly recommended!
"Good hotel,, Great price"
Summary of my stay: It took 30 minutes for check-in Staff were friendly Room size was above average. Room was clean Beds and pillows were comfortable It has free valet parking It's located in shopping mall (many restaurants, cafe shops, stores and supermarket) The only issue was the traffic around the hotel. Sometimes it took me an hour from dubai mall to the hotel Overall experience was good Recommend
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM