Aldea Thai provided my wife and I a great experience. The team from the VIP lounge was extremely flexible in accommodating to our needs. Given that the hotel pool was under repair the team was quick at finding us solutions. They gave us access to beach clubs and upgrade in the room. They were very friendly. Hotel is at a great location, steps from the beach, and only a few blocks from the 5th Avenue. You have 2 stores on the first level of the hotel were you can buy everything you need for your stay and opened late, with several great restaurants as well.
"Used to be a good place."
Having stayed at this property in the past with the fam, decided to go again with a friend. My selling point to her was the amazing pool and pool bar. Little did we know that the pool had been closed, according to the bellboy, for 2 days. Funny thing that when we checked in the guy at the Mistik reception reminded us not to bring glass bottles to the pool. Maybe he didn't know the pool was closed for construction. Also, there is loud construction noise just in front of the hotel. Will think twice before we stay again at this property regardless of which management makes our booking.
"IMPORTANT-Aldea Thai Tripadvisor Site Represents Different Property Managers"
I wanted to provide a first hand update on this building overall and more importantly, the property manager that I worked with. I see all of the negative reviews on this website and there is a flaw in the Tripadvisor system because Aldea Thai is NOT managed by one administrator. There are actually more than 25 different property administrators that are represented within this building and your experience and the quality of your residence will be significantly impacted by whomever you decide to work with. Do NOT look at Tripadvisor and assume that the details provided by past guests are applicable to your property management company and/or residence unless you confirm unit numbers and the name of the management company. I stayed and elected to book with a the largest administrator named Mistik. They have a VIP Lounge right at the entrance of the building where you will be welcomed with a drink and snacks with your check-in. The staff is very well trained, professional and courteous. They are also bi-lingual. They took a deposit on my credit card and then we were off to the residence. On the way, I was familiarized with all of the amenities of the property. The residence I stayed in was a 2 bedroom/2.5 bathroom penthouse unit. It was very spacious and had a fully equipped kitchen. I also opted to have my refrigerator stocked and it was all 100% accurate upon my arrival. The bedrooms are decent sized and the unit was laid out nicely. There is a roof top terrace that included a large plunge pool (accommodates at least 4 people comfortably). There is not a lot of privacy on the roof but you do have great views of the ocean and town. I was given all of the information that I needed related to the residence and the property management. They had the housekeeping pre-scheduled at a time that I requested and they did a very good job. Overall, I would say it is comparable to a true hotel operation. The location of Aldea Thai is ideal. You are literally across the street from the best beach and beach clubs in Playa del Carmen (Mamitas and Kool). You have more than 10 restaurant choices within 1 block of the project. You are located almost in the center of La Quinta (5th Avenue) which is perfect because you can easily walk to 10th and 12th and 5th Ave where the nightlife is or you can walk 1 block west and be in the heart of Little Italy. The area is active so you will see tons of people but it is very safe. When I was there I saw tourist police every couple blocks. Lots of people ask about Zika as well. I didn't get 1 mosquito bite when i was there (end of September) and there has noit been one case reported in Playa del Carmen/Riviera Maya as of October 7th, 2016 when I am writing this.
"Looks better than the pics! "
Stayed in room 312 for 4 days and it surpassed my expectations! The penthouse has a a lot of space for big groups, ensuite bedrooms, and nice balconies. The rooftop terrace was so beautiful with private lounge/pool I will definitely come back here again Only thing I would suggest is newer towels!
"Stayed here for BPM"
The penthouse units are great because they are floor floors with the top floor being a huge patio with a pool. The maids came around every day and made sure the place was clean - they did a great job. The location is a few KMs from the beach and to 5th ave. Close to Oxxo and restaurants. Would stay again
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM