"Double books and tries to trick you"
Me and my girlfriend booked a suite but were placed in a normal room without them saying anything. At least we could hear the neighbours through the door we had between our rooms.... Since it was late we waited until the next day to talk to them where they admitted that they had double booked and given us a normal room. They offered us free breakfast and if we wanted a suite at another hotel instead for at least the two following nights. So first we went and had breakfast - they told us we could have anything but when we came to the restaurant we could choose between only a few dishes that neither of us liked... Then when we went back after the breakfast the room we would be upgraded to did not exist anymore but they promised to upgrade us as soon as possible. We were there for 5 nights and no we did not get upgraded as they kept promising it "the next day". At least they promised us they would refund the money directly from the hotel. That is until the last day when we were leaving and they told us we had to go through the site we booked the trip on.... So - they try to trick you, don't say anything and give promises they can't keep. That being said the hotel was nice but the service of the "VIP Lounge" was horrible.
"Condo from hell!!!"
This is by far the worse Condo I have ever been in. We stayed in room 225 on the second floor and the condition of this condo is horrifying! Everything is broken. The AC is so loud that I didn't sleep for a couple of nights. I finally had to take sleeping pills to help me get through my nights. Railings are broken, sliding door in living room would not lock. We reported the problem to the owner (Gerardo) but didn't get fixed after 3 days. He asked why we needed it fixed..really' It's because we have kids you moron!! We had to block it with the couch so the kids doesn't get out. Lights in living room was not working, microwave was broken, stove was broken, kitchen sink is about to collapse, door handles in the kitchen are broken, pots and pans are disgusting, safe on the second room is always broken..I can go on and on! The owner Gerardo is aware of all the problems, but doesn't seem to care. He has no business renting this place out to people..it's not right! We paid a lot of money for this dump!! He completely took advantage of us. If you want peace of mind. Do not stay in room 225. I believe he owns 2 condos in this facility Room #221 and #225 and manages 4 others. Please inquire before you book.
"Nice but no party!"
This hotel is right near everything, walking distance from 5th avenue, and right next to mamitas beach and coralina day club. Its a nice place to stay, but what I enjoyed most about it was that they serve BROCHETAS at the pool, which are kebabs in a stick that taste really good. The pool is nice and has a nice bar, and out room had a nice pool. I was told by some people in the past that they were really strict on the people who visited, always asking for the hotel keys o wristband, but when we were there, this wasn't an issue. I give this place a 4, because it was to calm for what we wanted.
"LOCATION-LOCATION-LOCATION- With Luxury Amenities"
You could not ask for a better location in Playa - right behind Mamitas Beach Club (which you receive discounts at for chairs and food/beverages) - beach is amazing! The resort is amazing as well - the large main pool with swim up bar is a nice feature on days you don't want to be at the beach. The rooms are large - well equipped with kitchens and clean. We stayed in a 2 bedroom unit with large private rooftop patio with private plunge pool - highly recommend it. We headed to Mega (supermarket) and stocked up for day time snacks and drinks and ventured up and down 5th Ave each night for dinner. 5th Ave is 2 blocks away and offers so many options for food and entertainment you will never be able to visit them all. Lower level of the resort is commercial space with 4 bars - 3 restaurants - 2 convenience stores - barber shop - gift shop, etc. You honestly do not have to leave the resort if you did not want to. We will definitely be back again next year!!
"Confusing layout, lost quality"
I went for girls trip. The location is good for a beach party, but that is about it. It is has a confusing layout, making it hard to find your room, and a maze to get to the beach. Some of the railings are broken (yikes), our safe was broken, and our door lock to our roof was broken. We wont stay there again, unless the deal is too good to pass up.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM