On arrival at the hotel, after a 12 hour journey from the UK, we were told that there was in fact no room available for us that night as there had been a leak and that we were to stay in the sister hotel. José the receptionist was as much use to us as a chocolate fire guard. He sent us packing, suitcases and all walking through times Square at teatime on a hunt for the sister hotel with a note for explanation. I asked if we could just stay at the sister hotel for the 3 day trip as we would be wasting 2 out of the 3 days lugging suitcases through nyc, no was the answer, we were to go back the next day. After complaining I was told I would get a refund for one night, which I havent. Wasn't happy one little bit!
My wife and I had dinner reservations for Thanksgiving night and we're turned away due to the restaurant being full. We made reservations months in advance and were told to go eat in the bar. We decided to leave the property and eat elsewhere. We proceded to our room to get our coats when the elevator broke down, leaving us stuck with a hotel employee and another guest. By the time we got out of the elevator and we're able to get seats at another restaurant, it was 9:00 PM. Our dinner reservations were at 6:30 PM, so needless to say we were starving. I gave the full description of events to the gentleman at the front desk and he told me he would have the manager call me in the morning. I left three days later and never heard from the manager. Although I liked this historic hotel and location, I would never return due to the lack of proper customer service.
"Authentically Matilda the Cat and grand!"
Lots of fun at the Algonquin a block from Times Square in the middle of everything you ever wanted to do and with in short walking distance of Broadway, Fifth Avenue and Central Park. This place is nicely restored with current amenities with a legendary lobby and lounge reminiscent of famous writers of years gone by and even a current author with James Patterson and Harper Collins (The Nancy Allen...The Code of the Hills) was writing in the lobby!! Matilda the cat was at the reception desk and could be found wondering around. The staff was great and the drinks were Specialties of the house. The suite is the best option with a separate Living room. Bathrooms a little small. Priced right. A lot of fun and we will return!
"Not well managed"
I visited the weekend after Thanksgiving. They were not properly staffed and could not turn rooms. Although rooms were guaranteed by 4 many guests seemed not to have rooms until well after 5 pm and some as late as 6. One elevator was not working (there are only 2) and the waits are quite long. Also the thermostat in the room did not work and it was 80 degrees and would not cool down. Engineering finally came and the guy said he was getting a lot of those calls. It's a very historic hotel but seems to be poorly managed and maintained. The desk staff were rude. The only bright spot was Eddie the bellman. He seemed to always be smiling even as there were many irate quests. One expects a hotel to staff itself appropriately to clean and turn over rooms, especially on holiday weekends.
"Old World Class meets New York"
My wife and I had the absolute pleasure of staying here for 4 days. Beautiful, classic hotel, with an amazing heritage of being the oldest working hotel in NY. Staff were brilliant, and you really felt they wanted you there. Don't go big, find your own little corner of NY here with easy access to 5th and Times Square without the hustle & bustle of the crowds. Will definitely be back.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM