Lisa & I stayed here at the end of January,having investigated via a couple of comparison sites. Our room,while not blessed with too much natural light,was a good size,warm & clean. The communal spaces are spacious,airey & interesting. Whilst we didn't have breakfast,we certainly enjoyed a well presented & impeccably cooked dinner.The service during our stay was professional without being intrusive. Worthy of a 2nd visit.
"Some good points, but needs improvement to justify the price."
The ambiance in the hotel was very pleasant, the staff friendly, and the building nice. The breakfast was very good, and even if a little pricey at 20 Euros the selection and quality made up for it. The spaces in the car park were bigger than what you typically find in France, which is good news for those with larger vehicles or kids. The main restaurant in the hotel was excellent, as were the white fluffy bathrobes which were provided in the room. The rooms aren't bad, but they were built in 1990 and are in need of refurbishment. The towels in the bathroom were threadbare, something akin to what you find in a trucker stop on the A1 outside Milton Keynes. There were also no slippers. The main restaurant was closed during the afternoon, which would not have been a problem in itself were the bar restaurant also not very limited in options at that time. If you come to the bar/restaurant area at 3pm and hungry, you'll be disappointed. All of these things grate a little when you are paying in the region of 200 Euros per night for a 4-star hotel. Finally, the 20 charge per night for the car park didn't sit well with me and seemed like a money-grab.
Set in an old building steeped with history, very grand, yet very modern, polite staff and cleanliness was A1. Parking facilities though a small charge. We recommend this for couples wanting a quiet area with plenty to do at the hotel yet a short walk from the beautiful town of Lille.
"Mosquito infestation in December! Tired room."
The main reason for my 2/5 score is the bizarre amount of mosquitos encountered in room 120. Despite it being mid December and pretty cold outside the mosquitos were abundant. I was constantly woken through the night despite hunting out as many as I could find.=, I am now covered in bites. When in the morning we reported this to the staff we were told that some other guests had complained of this also. The staff are friendly however she action would have been nice. Plug ins for the rooms, finding the source etc would've been better than nothing. We choose this hotel as we were driving 350 miles for one evening meeting family then driving back in the morning. A good night's sleep was needed and we were will to pay for comfort, on this occasion we left tired, bitten and disappointed. In addition the shower head holder had broken in the room I used some cardboard to wedge it in place but for a four star hotel this, the well worn literature and decor of the room were not up to our expectation. In the interest of fairness: the location is good, the breakfast is decent and the staff were friendly.
This is a nice hotel with a modern twist. The bar dominates the downstairs area and is part of a big atrium. It is very hard to head and consequently it was really cold. The barman brought me a blanket which helped. This is an expensive place, drinks and food are pricey as is breakfast which was not included, Parking available at a surcharge.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM