of TripAdvisor Travelers recommend this hotel
"Good place to stay"
Always stay here when I visit Beijing, Good location, comfortable bed, and clean room. Has a big shopping center close by, which has many restaurants and movie theater. Not so much traffic around this area, which is very nice in Beijing, easy to get Uber. Only thing not so good is front desk, they do their work fine, but don't seems happy, and some of them are obviously new and still under training.
"STAFF NEEDS TO IMPROVE A LOT"
Basically this property is very good, well design, relatively brand new, rooms are comfy and cozy, and is well located as well. However, their Staff, specially at the front desk are truly nightmare. They neither speak English nor understand, and trying to request for a taxi was truly such a challenge, and didn't work3 times during my 4days stay, to the point that I have to arrange my transportation at the Four Points in front. Breakfast was very good, however again the very young Staff let the experience not to be enjoyable at all, I felt like I came back to College with mess and dirty tables are the trend. Not really something a guest wants to see as value for the money. Please is either you hire more developed Staff or just send them back to school!
"Great stay - ignore these ridiculous reviews"
We were a bit apprehensive to book after reading some of the negative reviews but decided to ignore them and take advantage of the reasonable rewards rate. Thank goodness we did. We've stayed in Aloft hotels in the U.S. and Thailand - this one completely lives up to the Aloft standard. We had a wonderful stay. Our room was spacious, the TV was modern, the design was chic, and the bed was very comfy. The restaurant is a bit limited but there is a large shopping mall with many restaurants nearby. The biggest downside is the location. While it is near a giant shopping mall and the metro is 20 min walk away, it is quite far from the city center. The Aloft makes a great spot to relax and watch some movies but isn't a great base for day trips around Beijing (except for the Summer Palace). It is also worth noting that Beijing is a VERY large city, so most major attractions, train stations, etc. will require a ~45 min commute if you travel by public transport, unless you are staying within walking distance of the Forbidden Palace. Haidian seems to be an affluent area of Beijing, filled with luxury shopping malls, big business offices, and universities. It is far from a "slum" as one reviewer described it. Good to remember that Aloft is the "budget" brand in the SPG portfolio. For those wanting extreme luxury and pampering, best whip our the checkbook and stay at a St. Regis.
"A Poor and disappointing "MOTEL""
As a Gold preferred guest, this is the worst SPG I ever stayed at. The male staff at reception desk was very rude. When I checked in, he didn't even use any polite words, just kept staring at the pathetic POS machine, cold and very impatient. The room was cramped and it went quite noisy on rainy night. As for the location, it situated in the middle of a slum and you got to walk for 20 minute to the nearest shabby metro station. What a joke!
"Beware of getting scammed by reception staff who to charge for room a second time"
Stayed one night on business. Bar was supposedly open but no staff and beer was fetched from next door Four Points hotel by Aloft staff and most of what was advertised as available was not. Curious arrangement but the staff member we eventually found was helpful. Room spacious, bed hard but not as bad as some Chinese hotels, however it couldn't be classed as comfortable. No iron or ironing board in room despite there being an iron holder. This is a pet hate for business hotels, an iron is essential. Breakfast good except for no decaf coffee so had to use that which I'd brought with me. Breakfast area not very clean but it was busy. Checkout was the big problem. Hotel kept insisting I had to pay a second time despite having a voucher/receipt clearly showing I had already paid 3 rooms online. We refused to pay again but this argument went on and on, eventually my Chinese colleague told the hotel staff we had to leave for a meeting at which point the staff backed down and let us just pay for our bar bill and not have to pay for the rooms a second time. It was clearly a scam to rip off Western customers, we only got out of this con due to our Chinese colleague standing firm. As scamming guests is unacceptable I would prefer to give this hotel zero stars but Tripadvisor does not permit this. Be warned, if you use Aloft Beijing Haidian make sure you don't get scammed in this way by the hotel reception staff. I will certainly never use Aloft ever again after this episode.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM