of TripAdvisor Travelers recommend this hotel
"Excellent Service. Shame about the Temperature in the rooms set centrally!"
Stayed at the Aloft Beijing for 10 nights in March. Stayed on SPG Points and with my young family. Service was excellent. Staff very helpful. Cleaning staff were excellent and helpful with small requests. Food ok. The FourPoints is right next door, so food variety is always close at hand. A couple of issues with the facilities .. Hot water controls, carpet cleanliness, funky smells from prior stays,etc.. Yet the big one was .. you are unable to change the temperature in the room. Yes that is right, the room temperature is set for you centrally .. At 26 degrees during our stay. There is no way to control it except open a small window .. Which did not help. Was like a sauna and we faced the sunny side so it was really bad. After calling up several times and trying to get to the bottom of the reason. We decided to change hotels as it was that bad. I first called SPG in the US .. There was no way they could help. Finally got the GM of the hotel to answer my call as we about to checkout. He was super helpful and understood our situation yet was unable to do anything as it was "hotel policy". He and all the staff agreed with the issue and as I was discussing the matter on checkout another guest made the same complaint. Just prior to moving hotels the GM had a solution .. He moved us to a room that was nt facing the sun and suggested with turn off the air conditioner whilst at the same time opening the windows. We tried this for a night and it was ok so we stayed. Even with the fact that we had no control over our own environmental conditions in the room .. The staff were amazing and we enjoyed our stay immensely.
"A hotel feels right for westerners"
I stayed with this hotel for the last four years every time when I came to Beijing for a few days with a group of American students and teachers. The staff members are mostly young and trying to be professional and helpful. It runs smoothly and has a feel of the convenient hotels in the US like Best Western and the sort. The facility is simple and comfortable enough with pretty good buffet style breakfast. The area where the hotel located is relatively quiet and convenient to get to restaurant and a mall. There is a small swimming pool which is good for entertaining children and students.
"Consistency is the name of the game"
I have stayed in Aloft in the US and different countries in Asia and Europe. This property offers similar experience, which is not always the case with the other international brands in Beijing. We moved here after checked into another famous hotel in the city, because it offered no heat (in November!), freezing our butts off. Aren't we glad we made the switch. The location is ok, situated in a very residential part of town in BJ. The room's temperature is comfortable, beds perfect, services adequate. The internet is fast. There is also a huge mall minutes walk from it, with a ton of restaurants. The only downside is with its breakfast, which is quite lacking in choices and quality, but one can hardly expect more from a mid-tier hotel in China.
"Very good standard/value for money"
Stayed overnight before going to Fragrant Hills park. Its well located near the 360fast bus to the park. The room was great - spacious, clean and comfortable. Way to big for 1 and 2 would be super comfortable. Recommended. I think its much better option that Shangri-la next door as its half the price for good quality
"The Service Doesn't Deserve A Starwood Brand"
By far this is the worst Starwood property I've ever stayed at. To be fair, the room is decent and relatively clean. Here are the things that are worth mentioning. The staff: Poorly trained. I can understand that this is China, most people here do not speak English and I respect that, however, in hospitality business, especially for Starwood standard, they should at least understand and speak basic English. If I were to rate their English competency in a scale 1 to 10, I'd give 3 at most. Upon arrival, it took a while for them to locate my reservation because it seems like if you provide a document in Roman Alphabet, they have a hard time understanding it. Once they found my reservation, they didn't offer/mention any room upgrade (SPG Gold benefit) or welcome bonus, which at that point, I didn't really care for it anymore. They proceeded by scanning my passport as well as my mothers. In addition to my biometric page and my visa, I'm not so sure why they scanned the cover of my passport as well. What's interesting and sort of funny, they scanned my mom's US visa instead of Chinese visa - my mother had to tell and explain to them that that was a US visa, not a Chinese visa. After 15-20 minutes, we were finally checked in and provided room keys. During the entire check in process, there was no smile whatsoever. The room: As I mentioned earlier, the room was decent and fairly clean. But within the first 30 minutes after we got in, we found that the sink wasn't working properly - the sink drain stopper didn't want to pop up which clogged the water. At that time, it was already 2am in the morning due to a late check-in. We called the receptionist and they said there was only one guy working so it took a while for him to show up. it took him 30-40 minutes to come to our room - It was almost 3am. Once he came, it didn't take very long to fix the issue. The second day, the problem occurred again!! We had to call the plumber again to fix it. It seems like the quality of work and the building material aren't that great - never noticed such things before at Starwood properties I've stayed before. The Wifi: Poor!!! I was planning to do some work on my trip. It was nearly impossible to do so. The wifi signal was strong, but the bandwidth and speed is really bad. You could barely use it to send messages over WhatsApp. From a lot of people I talk to, apparently it is very common in China unless you have their native apps or accessing their native websites. I seriously wouldn't rely on their Wifi, especially if you have to make a conference call over VoIP. Location: The location isn't too bad. But property is not located anywhere near attractions and touristy places. The distance from the hotel to the closest Subway is around 2 km - which is still a walking distance in my opinion. The cab ride from the airport (late night) was around 150 RMB - going to the airport is slightly cheaper. Overall: This is my first time staying at Aloft. Would I give another chance to stay at Aloft property again' Yes. Would I stay at this Aloft Haidian again' No. But the thing is that, it is not easy to find a property in Beijing to meet your expectation if you are used to Starwood standard worldwide. If you notice, even Sheraton in Beijing has bad reviews. So please do a lot of research before making a reservation at any hotel in Beijing, China.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM