"Great property, well located, hiccups with service"
We used Gold Passport awards to stay here, so that's why value is "excellent". I wouldn't pay rack rate to stay here. Hotel is beautiful and conveniently located across the street from Bryant park and the main branch of the public library. In-room services were botched by either the hotel or their contractor twice, however. Total no-shows by the "in room massage" provider on two separate days.
Only one technical problem ( one of the elevator us ) The staff as usual very friendly. It is for us the second time in this property and got a warm welcome from the staffs up two the GM . We will return to the ANDAZ with a great pleasure on our next New York stay .
"Andaz - new mid-town hotel in NY"
Outstanding facilities, exceptional location and excellent team to serve guests. Rooms very quiet, beautifully furnished and complimentary non-alcholic minibar offerings a pleasant surprise. I'll be back!
"Location & Room Service A+++ ... Minimalist Design D-"
We stayed in a Splash Suite and the bathroom was a total homerun, it's too bad that this thoughtful design wasn't carried throughout the rest of the suite. The minimalist design everywhere else felt like a halfway house on an episode of Dr. Drew and the bed was hard and felt cheap. It was definitely not a $1,200 per night experience ... so much more can be done to this property to make it a crown jewel and competitive to the Park Hyatt ... it's a shame that nobody went for it with that sort of opportunity.
"Love this boutique hotel and location"
We have stayed here many times and love the ease of check-in and the proximity to grand central station and the theater district. We are disappointed when we arrive too late for the lovely wine happy hour!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM