The Jordaan area and Negen Straatjes area, are within a 15-minute walk.The Rijksmuseum and the Anne Frank House are both within 1 km from the hotel. The Vondelpark is a 10-minute walk away. The Leidseplein, known for its many bars and clubs, is 400 m from the hotel.
of TripAdvisor Travelers recommend this hotel
"Business in A'dam - best price for the spend!"
Outstanding contemporary hotel in the middle of Amsterdam, of the Andaz family of properties within the Hyatt global chain. I have stayed here since it opened. I am frequently in Amsterdam for business and have had the opportunity to stay in other hotels in the city at around the same price range. IMO, the Andaz on Prinsengracht is the best value for the spend in an urban setting. I am a very loyal customer and I have never been disappointed during any of my stays. I highly recommend this gem of a hotel; one of Hyatt's best!
"Amazing design hotel"
We were impressed by the greetings as we stepped into the lobby and the design details of our room. The free drinks and coffee at the library is a plus. The spa looks amazing, it's sad we didn't get to try it before we left. I Would definitely stay here again!
"Slow service "
Called in for a drink with a group of 5 friends. Asked for the table to be wiped as it was filthy but wasn't done. After waiting for 30 minutes for a drink and no one attempted to speak to us or take our order, we left. A stunning jnterior, let down by the service and attitude of the staff
"Overly "Hip" Ruins Comfort - Staff Misses on Most Items"
Having never been to Amsterdam, we decided to stay at a Hyatt as I am a Diamond member. The hotel is expensive, but I thought that we would get excellent service and that the staff would bend over backwards to make sure everything was okay. So, here's what happened: 1. The room: The room was one large room on the first floor over looking the canal. The placement of the bathroom sink and mirror, was outside the bathroom, as an island, all by itself, about two feet from the bed. Problems with this were getting up in the middle of the night and having to maneuver around it and also while shaving, the mirror is not above the sink, but on the side. So I'd have to wet the razor, drip and move over to the mirror, shave and repeat this incessantly. The lighting was extremely dim, and there was next to nothing as a nightstand to place anything down. Very uncomfortable room. 2. When checking in, the the staff said my room was almost ready but not quite. They said to come back in about an hour. We walked around and came back in an hour. The staff then said, "it just needs to be checked, have a seat in the lobby". "We will let you know what it's ready". We sat in the lobby for at least a half hour". No one came to let us know anything. Finally, I got up and asked and surprise! Our room was ready. It was probably ready twenty minutes earlier, but no one paid attention. 3. The front desk person who checked us in, asked what newspaper we wanted, and asked if we wanted late checkout. We said we wanted the Financial Times and we would check out around 2 pm. 4. That night, loud bass and drums late at night from their club below us made us call the manager. After about four calls, finally, the drums were low enough that we were able to finally fall asleep. No one had told us that our room was above the nightclub. 5. Fast forward to the morning. No Financial Times at the door. We had free breakfast. So we went into the restaurant. No one came over after patiently waiting, so I finally interrupted a waiter who was talking to another waiter and asked for coffee. He came over and poured coffee. He did not greet us, no smile, and did not tell us how the buffet worked, or if we serve ourselves, or anything. We finally walked over to the chef and asked him, and got some food for ourselves. We had to ask for more coffee more than once. There are plenty of waiters walking around, but they are either talking to other waiters or just staring blankly into the dining room. I went to the front desk to ask if they had any Financial Times. He said, "sorry, we are out". However, he did go purchase one and he gave it to us. We left to sight-see and came back at around 12:15. Both of our card keys did not work. We had to go back down to the front desk. When asked "what happened"' They non-chalantly said, "Oh, the keys are diabled at noon". No apology. Really' They lock you out even though we cleared 2 PM checkout' And, they don't tell you that the keys are disabled at noon' 6. When I asked about the bill being too high, the representative said, "Oh, we put on an extra charge "in case" you purchase anything incidental that's not included in your room charge". Unbelievable. They charge your card before you purchase anything "just in case"' 7. We went to the "free wine" at 5 pm in the library. The furniture is so "Alice in Wonderland" that the tables to put the wine glass down is curved, so you can't put it down. All in all, a very bad experience. The decor is very strange, and very dark. A very depressing atmosphere, and the ever-present and staring front desk staff make you want to believe they are at your beck and call. What they actually do is not much except add to the very depressing and strange atmosphere. Will never stay here again.
"A nice modern hotel but not for everyone!"
Few colleagues recommended the hotel but I thought it nice and full of nice pieces but too modern for my taste. Did not like my room interior especially having the dresser with sink and mirror in middle/ center of room. The toilet and the shower are on opposite sides of room. Hated the wall paper and the room interiors decoration. I was not sure what was the concept nor the theme. Also the it was so expensive, paid Euro495 for a small size room facing garden and that did not include breakfast. Been in way much better hotels in Amsterdam with way less cost and better value for $. Service was very good but did not like the open reception informal concept, the casual check in style and the over crowded staff who were hovering around all the time, which made it feel like bar/ restaurant rather than a cozy boutique hotel. Could be a good hotel for many tourists who are looking for a different artistic setting but was not good option for me!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM