Ordered from rooftop bar - flatbread was soggy and cold stuck to box. Room was nice bad/no view. Great location in gas lamp district. Not much else to say but need at least 209 characters and I am alm
"Small rooms, noisy halls, a miss on housekeeping"
"Hip" hotel in the gas lamp. Rooms are small for 1, would be tiny for 2. Gray rooms looking out and up into a 4 story shaft. Did not know the sun was shining! Hallway noise at 2 in the morning will wake you up. Housekeeping was a no-show. No fresh towels unless you specifically ask. Shower dripped 24/7 despite the drought notice asking you to take short showers. Hard to believe this is a Hyatt charging $250 -$300 a night. Front desk agent at checkout told me there should have been some service by housekeeping but no apology. My fault for not calling. Lots of hotels around. Try a different one.
The toilet in my room was leaking and the room smelled terrible. The mgmt was able to move my room on my second day, but didn't even consider reducing my room rate (over $300/night). if you take pride in your hotel and customer experience you shouldn't charge the these rates for stinky rooms with leaking toilets
this is a great location in the heart of the gaslamp. we enjoyed the area, restaurants, and the rooftop is nice at night with the lights and all. my friends came to visit and complimented the amenities. it was a great overall experience!
"Layover to Hawaii"
Stayed here from 3/10 - 3/12 to break up our flight from CMH to HNL. It was a nice treat to not have a 12+ hour flight with layovers in between. The hotel is centrally located in the Gaslamp if you want to be where all of the action is. If you are looking for a hotel with a view, this is not your hotel as it is only 6 stories tall. Depending on your preference of quiet vs a view to the outside you will want to ask for that preference at the desk. Quiet = interior view looking at other guests' windows. Outside View = Looking to the street (Gaslamp) and hearing all the revelry that goes along with it. You really can't have both and outside noise is beyond the front desk's control so don't get mad at them (so annoying...you know who you are). There is a rooftop pool/bar/club which is a nice getaway during the day. Again if noise is a deal-breaker, don't stay in the 6th floor as you'll be directly under the club (weekends only). The rooms are spacious, modern, and clean with a variety of complimentary items (water, soda, snacks) as well as minibar items (some on a sensor, some not). All in all a great downtown hotel within a few minutes of SAN airport via cab/Uber.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM