This was my third time staying in an Andaz Suite. We were put in a suite on the 3rd floor interior. The room is a subpar suite. It shouldn't even be called a suite as it is basically a larger room with a divider between the bedroom and tiny living room. If you ever get a suite make sure you get on the top floors as they seem to be completely different. Also, having an interior room without the view of the outside area was fine with us as you do not hear the street noise. What we did here is stomping from the room above us. It seems that even basic walking is amplified in the rooms. Yes, all rooms you are given ear plugs because of the noise at this hotel. The room otherwise is on par with what you'd expect at an Andaz. As others have pointed out the staff here is less than accommodating. They look like they just got off their shift at J.Crew and aren't the most hospitable. I can overlook that for the most part as I've never had a negative encounter with an employee while staying at the Andaz. It's just that they aren't overly friendly. My major reason for giving this hotel a negative rating (I've given two great reviews to this hotel in the past on TripAdvisor) is because of their billing practices. Have you ever stayed at a hotel and you get a bill... then later they add on charges (food, minibar, etc..)' Typically when that happens they send an email with an updated bill. We had used the rooftop restaurant to have our Hyatt Diamond breakfast. After we finished eating I spoke with the manager about the bill as it is covered by my hotel status. He asked me to sign the bill and give my room number at that he would take care of it. Upon checking out a few hours later I reconfirmed with the front desk employee that there was no charge for breakfast. Then I was emailed my bill. Two days later I check my credit card and see an $80+ charge. Check my Hyatt account and a new bill showed breakfast being charged. I was never notified by the hotel! I had to spend two hours in order to get the hotel to reverse the charge. Even worse... there was no apology! They just act like this was a common occurrence. Keep an eye on your credit card charges... it is pretty shady to add charges to a guest's bill and not notify them.
"Less Work More Play"
If you are not a business traveler, this may just be the place for you. Walking distance to restaurants and clubs in the Gaslamp, the location will be perfect for many. If you are a business traveler, however, there are a few things in how the rooms and hotels are set up that just fail to provide the amenities and convenience you are looking for while on the road. Rooms are quite modern but lack accessible electrical outlets (they exist but you have to go under the desk to get to them) when working at the desk. Street noise! The hotel provides earplugs (is that ever a good sign'!'). Beware. Hotel gym is small- two treadmills. (Another sign of a hotel that does not cater to business). Only one restaurant, in house, and it is located on the rooftop. When I arrived they were closed for a private event which left room service as my only option on property. Complimentary coffee is offered in the lobby but it will fall short if you are a true Starbucks patron (closest Starbucks is about 4 blocks away). If you are a business traveler and loyal to the Hyatt brand, I would recommend staying at the Manchester Grand Hyatt. The location has great views of the marina; several restaurants across the street; and likely is more business friendly.
A wonderful experience....rooms were very unique and a real surprise. Loved the shower in room. We were there for a wedding, and the staff was fabulous getting us from wedding on the rooftop, to reception in the Gallery...then again rooftop for after party. The whole experience was wonderful. We recommend this hotel highly.
"Hip and Modern in the heart of San Diego"
Modern and Trendy are the words that come to mind when describing my stay at the Andaz. This was my first time visiting the property and I found it be one of the more memorable experiences I've had at a Hyatt property. Check-in was fast with excellent service and even a welcome "refresh" amenity. My room had all of the latest shower and room items, including a bar with Grey Goose and Jack Daniels available. Room snacks and basic drinks were included as well. The rooftop bar was open late and also available in the morning for breakfast. I don't give many five star ratings - this stay qualified for me.
Very convenient location. Very clean hotel with excellent rooftop bar and pool. Walking distance to all the gas lamp district has to offer and downtown entertainment. Convention center is within walking distance
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM