"Style Over Substance"
I know that the Andaz hotels are meant to be hip and stylish. We found the San Diego version to be a bit too much for our tastes. We found the staff to be friendly and responsive. We were booked into an Andaz Suite and thought it was rather small. It was about the size of a regular hotel room with a 3/4 wall divider. The light switches are overly complicated. You spend too much time trying to figure out what light switch controls what. The bathroom has a glass counter top that looks dirty after the first use. The toilet and shower area are weirdly configured with a swinging glass door that gets in the way. Our TV remote would sometimes turn on both TVs. We had an interior view of other rooms. Even with all the curtains open, the room was dark and you could see all of your neighbors doing their business. Our room was very quiet. Construction noise was suppose to be limited to 9am to 5pm during the week. We heard them get an early start at around 7:45am. We did like the complimentary wine between 5pm and 9pm. However, we were not told about it at check-in. We had to find out about it on our own. We did not use the valet parking. Their website mentioned Park It On Market garage two blocks away for $25/day self parking. That worked fine for us and the cost was actually only $15/day. Lots of homeless people camping on the street or sleeping in doorways. On the day we left, the police and sanitation department were removing tents and trash from a nearby sidewalk. We ran into a lot of dog poop on the sidewalks in San Diego. Really have never seen anything so bad before. Lots of near misses and one hit. We liked the rooftop bar and swimming area. Our breakfast was tasty but the service was slow. A gentleman nearby us ordered oatmeal and it took him forever to get it. The server said they had to make from scratch. I know I am doing a lot of complaining. I don't normally go this route. We actually had a great time visiting San Diego. The Andaz San Diego was disappointing. We liked the Andaz West Hollywood better the week before.
"Fancy digs. Basic stay!"
The construction in the hotel was an issue during the day. The homeless people yelling all hours of the night made it difficult to sleep. Nice location. Food is decent. The staff need to step up the service. I went to the desk and someone pointed to me and said speak to that person, I was like that is rude. I wont go back. 5/10
Our firm just finished up our annual business conference at the Andaz in San Diego. The quality of the service was exceptional. The rooms were well appointed and the food was fantastic. The Rooftop Lounge was fun and provided the perfect atmosphere after a long day of meetings.
The only reason I am giving this hotel a two star rating is because the food and freebies was nice! The property is in a decent downtown location next to many things! Jason was great and I found the housekeeping and room service staff to be quite reasonable. Our room was on the 6th floor, an Andaz Suite. The room was adequate and spacious. Now for the two star reasoning - - - At night this property is located in the gas lamp district and is incredibly loud. There is a rooftop bar that is incredibly noisy. Due to shouting patrons, loud music, extreme traffic throughout the night, it was nearly impossible to sleep. Sunday morning I found a syringe in the elevator. I discussed the noise with the front desk agent and he couldn't care less. He said, "yeah there was even a fight outside last night; it was kinda crazy." I wouldn't stay at this property again if I was paid to. The noise is a serious issue and should not be underestimated. If you want a good night sleep, do not stay at this hotel.
"2 night summer stay"
Stayed 2 nights here in summer. Excellent hotel, ideally located near gas lamp quarter of San Diego downtown. Rooms clean, spacious and well presented. Excellent rooftop pool and bar area, beautiful fire pit on the terrace rooftop also which is cool to sit around at night with a cocktail or 2. Downside of hotel is rip off valet parking but that is standard in San Diego, drive a block in any direction and use public parking which is much cheaper if you don't want to pay for the valet.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 12:00 PM