Great and beautiful hotel, very clean and inviting. Staff very accurate and accommodating. Great location too, close enough to anything.Comment of Y. David , Israel the 2017-01-11
Alles war gut!Comment of M. Waldemar , Germany the 2016-02-14
Super hôtel, excellent service, très bonne situation proche de la ligne de métro B et d'un centre commercial Vivement recommandé!Comment of S. Charles-Antoine , Belgium the 2015-11-09
Had a lovely time and the hotel was excellent!Comment of B. George , United Kingdom the 2014-11-29
"Booking cancelled after paying 6 months in advance"
Admittedly my booking for this hotel was made 6 months ago by my Travel Agent and PAID for. This week I was informed that the booking had been cancelled and to find another hotel because they were NOW going to have a conference in the hotel. They did refund the money, but with just a few months left before I head off, many of the cheaper deals for hotels in Prague have disappeared. Just make sure that if you book this hotel, that they don't suddenly cancel it for a better offer. This was my experience with this hotel. I never actually got to stay there.
"Disappointing hotel. "
Stayed here for several el days from 16 February. Hotel is quite expensive but fairly comfortable. I was very disappointed with this hotel in paying full amount for an extra day when we asked to keep the room on for several hours after the 6pm free time. When we returned to our room at 5:45pm it hadn't been made up with fresh towels and clean room etc...even after we specifically seen the Front desk man write it down in front of us We waited an hour for the maid to bring fresh towels and clean the room after paying for an extra night. Unfortunately the hotel staff refused to listen to our concerns and continued to charge a full night fee for several extra hours and forgetting to clean the room , fresh towels etc... A good hotel listens to clients concerns and this one didn't. Decided to have a meal in the hotel on our last night which resulted in more disappointment at staff not listening to our concerns at meat not being cooked properly; our comments fell on deaf ears. I've stayed in Prague before several years ago at other hotels such as Park Inn and Andels falls well below Prague hotel customer care standards and we will not be staying here again. Highlights of Prague include the fantastic castle and a trip to John Lennon wall was well worth the visit. Recommend walking around Prague if you can, trams are great but you see much much more of many excellent gothic buildings by foot.
"Better and better"
This is my second review of this hotel but it is my 5th visit. I just want to emphasise all the positive things I wrote last time 1,5 years ago and point out that the service, location, pricing, rooms, facilities, food, wi-fi, fitness center etc is just perfect both for business and private stays.
"Mid class, modern and clean, don't go to the bar..."
The good: - Spacious general facilities - Fast elevators - Good breakfast (not special though) - NBO channels for free - Free and proper working Wifi - Room prices The Bad: - (mini-)Bar prices - Washbowl in the bathroom, rest is too low - Comfort of the seatings in the bar (not made for comfort or to relax!) - Space space to pack/store/hang your items in the room! - To warm in the room during the winter For the rest it is a clean hotel with friendly staff, 20 min walking distance of the centre.
"Nice Hotel to stay"
We stayed in the Andel´s in two connecting rooms (one junior suite, one deluxe room), which were very nice equipped with a small kitchen and modern furnished with a great bathroom. At the arrival we were a bit disappointed because we booked the Maisonette Suite which was already occupied. So we got the above written rooms. As a compensation the front office manager gave us 8 vouchers for drinks in the hotel bar. The breakfast was nothing special but acceptable if you are not addicted to a very big breakfast. I would definitely recommend this hotel because it's excellent located and modern style!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM