of TripAdvisor Travelers recommend this hotel
"Nice family apartment and well located"
We had a three bedroom apartment which was ideal for two couples and two kids. The apartment had everything needed for a short to medium term stay and was well located, being in easy walking distance of a tram stop within the free zone and numerous restaurants. Our apartment had great views over the water at Docklands, but unfortunately the balcony was not usable when the A/C was running as the noise was unbearable.
"Centrally located, Good value"
For quite well-appointed apartments, the rate this place charges is rather reasonable. The apartment is spacious and very well decorated. If one were to put a well-known brand to this place, the price could more than double, very easily. The room is not far off from rooms at a 4 to 5 star hotels, making this place very good value for money. (I am surprised it wasn't much more expensive ) The location is rather central - not far off from the main business districts, shopping precinct, and public transports. If you are planning for a long term stay in Melbourne for business or for pleasure, I would strongly recommend this place. Is there any downside' Well - yes, but they are rather minor ones. Firstly, there is no reception - (1) this place is managed through telephones. If there are issues, you contact someone who is located externally to this place. (2) you do not get any room service (clean-up etc). It is by request. The washer/dryer is however, handy if you want to do some washing which brings in another problem of having to buy your laundry detergent. (3) No wifi access - not even paid ones. So, bring your own. Having said that, if you are located in one of those rooms at the back of the building, reception may not be too good.
"Nice apartment, good location, terrible service"
First the good news. These are very nice apartments in a very good location, just a few blocks from Southern Cross Station (which is handy for the train and the airport shuttle). It has an IGA next door for all your supplies, cafes scattered everywhere in neighbouring blocks and the rooms are a good size with nice furnishings (though the combined bathroom/laundry is fairly basic). The apartments are more at the business end of the city, but are an easy walk to the tram, or the Melbourne laneways and Vue de Monde is not far away. Views are, however non-existent, but this is Melbourne and very few places have views of much more than the adjoining building. In short, for the location and the room they are great value. The bad news is the business model, which skimps on staff. Check in involves buzzing for entry through a gate in Queen Street, and there's no one on early or late. Sunday check out doesn't even open til 10, so if you want to head out early and leave your bags, you're stuck. In our case, the non-arrival of the sole person on the desk left a lobby of angry people and us stuck in the hotel til after 11 (delayed by the marathon everyone in Melbourne knew about but the check in person). I've since received a decent apology from the hotel and a very generous compensation offer which makes me want to give this place a 2nd try. I'd say in summary - this place is great value, and worth a try, but really does need to fix the one issue which crops up here in many reviews, the check in and check out process.If they do, even at the cost of a slight raise in the room rate, then I'd have no hesitation in backing them.
"Shame about the view"
We booked a studio apartment and it was spacious and had all the amenities required including washing machine and dryer (although we did not use these). Furnishings and interior decor were all good, basic toiletries supplied, handily located next to a IGA (newspapers, groceries, etc), walkable distance to the Southern Cross Station. As these are apartments and not a hotel, room servicing is offered on a limited basis (once during our 4 day stay). We were topped up with bathroom consummables and towels before the weekend. Reception appears to be staffed mainly by one person and while she does all that she is required to do, she is not bending over backwards nor overy helpful, nor particularly friendly or cheerful. Maybe a bit overworked. Only once was there anyone on duty at the concierge desk (she wasn't particularly helpful or knowledgeable either). When I made the booking through an accomodation website, I did make a number of reqests in the booking, apparently these are not acknowledged and should you have any particular needs or requests then you are best to ring up the reception. The entrace to the apartments is on Queen Street and should you walk to it from Southern Cross Station then approach it from Bourke Street, it would make for a considerably shorter walk. There does appear to be a number of suites/rooms with balconies and I recommend enquiring with the Apartments as to which ones these are, as these appear to be lighter rooms. Our rdark oom faced the next door office building and as we were on the second floor, we couldn't even see the sky, this was a real shame. The is little in the rooms to remind you of the historical exterior. The closed restaurant and mezzanine gives an air of disuse, a shame as these are the only areas internally that show any historical features. Location wise it is a wee bit of a walk to most things and I think I prefer the 'Paris' end of town.
"Great location and service"
These apartments are very well located in Melbourne's CBD and the Loft style apartments are large and well appointed. The staff were also great in general and, in my case specifically as I left some clothes behind and Josh took the time and trouble to see that they were very efficiently mailed back to me. All in all great value. Peter
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM