"Lobby bar waitress"
we lived in this hotel for 3 nights...the younger waitress worked between18:00-19:00 on 10th, October had a very bad attitude to customers...no smile, talked like not willing to talk...my husband was very unsatisfied with her service...such attitude as a service person was not supposed to happen at this hotel...please check it out!!!!
"great for family's and superb location"
i was here on business but they have everything you need to relax, including saunas, many pools, jacuzzi plus water slides for fun. the grounds are really nice if it's a walk you want. The food is great too and service was perfect.
"Lots of room for improvement"
My 12-year-old son saw an ad for this resort during our last visit to Budapest and I promised him to come back for it. So here we are, spent the last 2 days here and just checked out. The welcome was friendly and the room was clean. We bought tickets for the waterpark for the next day to enjoy a full day there. We had dinner at the Duna buffet restaurant both nights of our stay, simply for lack of alternatives. This place is far away from the city center and there's nothing around here in walking distance. The food is rather bland unfortunately. You will get much better food in the city, for less money too! The waterpark opens at 7 AM and we entered at around 8.30. Unfortunately, the slides can't be used before 10 AM, some attractions were even closed all day (surf pool, onion slide, indoor sports pool) which was very disappointing. At checkout I was presented with the invoice which I checked and the amount in HUF was correct. However, after handing the receptionist my credit card and being given the final invoice and receipt, the amount charged was in EUR!! My home currency is not Euro! So I ended up being charged a higher price in EUR (because the hotel conversion rate obviously contains a premium) AND my credit card supplier will charge me with a commission as well since EUR is not my home currency. So I ended up paying 2 commissions. Absolutely unacceptablr to charge a customer in a foreign currency (other than the local currency of course) without asking!
nice hotel and appartments nice water park and wellness but I paid a lot of money for the accomodation (highest standad appartment) and still they charge me every stupid item (minibar, wellness)... its not about the money, its simply annoying and looks like greed
"Fab family time"
We stayed as a family of 4 for 4 nights. We had the interconnecting rooms which were really comfortable and to a high standard. We were aware that the hotel is far from the centre of Budapest and had come mainly for the aqua park As you would expect in August it was busy and my husband said it was a bit of a free for all on the big slides. The food in the aqua park was tasty and reasonable as was the breakfast and dinner in the main hotel. I especially liked the thermal pools in the main hotel and swimming outside at night-time. Overall we had a lovely time the one negative I would say is that it can take a while to catch the staffs' attention in the restaurant to order drinks but I would definitely visit again
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM