of TripAdvisor Travelers recommend this hotel
"Deixem este hotel como última escolha, já que Natal oferece diversas opções melhores!"
Strenghts (Pontos positivos): attendance and friendliness of the staff overall. The reservation sector adapted our requests, as well as the reception. The maid who attended us was the person who supported very well and was always willing to help us. Congratulations to the maid! -Negative points: When I chose this hotel, I was based on the 4-star category it presents on the website, as well as the location and the leisure area that the site featured. However, there was widespread frustration on a number of issues. The lack of maintenance at the hotel was something that caught my eye. Game room abandoned, dirty pools with mosses, bedrooms with no maintenance, dripping showers, The sauna and gym were CLOSED. Toilet paper with single sheet for hotels 4 stars ''''''' Lower brand sweeteners' Almost always the same fruits and some of them tasted like onion! Hooks by the pool floor with huge risk of hurting' I saw a girl screwing and limping as she stepped on this hook. Pool that can only be used at 09:00'! In my opinion, cleaning should be done around 5:00 or before as possible, because the sun at this hotel is enjoyed from 5:00 am to 03:30 pm and as the recommended time for sun exposure is 10 am At 4:00 pm, with the pool cleaner disabling the pool until 9:00 am, we have practically no time to enjoy the sun. Grass mower that mows the lawn while the pool cleaner is cleaning''' I mean, it did not help the cleaner to have cleaned, as all the dirt came to the pools. Heating instability problems in the shower. The hotel evaluation process also does not give us the opportunity to expose these items. So, be careful when go to this hotel!
"Good, not excellent"
Good hotel, well located but feels the age effect. Maintenance could be better but the rooms are comfortable and clean. Personnal staff are friedly and very attentive. There are rooms in front of beach and others in front os avenue. Do not choose these last.
Plus: it's right on the beautiful Ponta Negra beach in Natal, and it's priced low enough to appeal to the budget traveler or groups. Also, the check-in and check-out processes are very fast and efficient. Minus: everything else. Place is a run-down dump, the swimming pool is dirty, service is slow. In my room, the air conditioning barely worked, the toilet seat was broken off and leaning on the floor, the hot water didn't work, and the sheets were stained. There were hairs in the bathroom, and the whole place felt dirty and gross. I wouldn't go back, ever.
"Not so bad as expected from the reviews!!"
We arrived here for World Cup from Canada. We were booked in this hotel through a travel company in United States and were hesitant after reading the English reviews. Yes the hotel needs some work done and most rooms are single beds that have to be pushed together for couples but overall our group of 9 were very satisfied with this hotel. Wonderful views ocean side, very good breakfast selection and enjoyed the restaurant meals several times, super convenient and safe for walks and mingling with the locals, staff were very helpful and more than patient with several of the outspoken Americans, and management worked very hard to try and solve issues that came up with patrons. This is not a luxury hotel but we loved every minute of our stay here.
"It was wonderful!!!"
They have a fantastic view of the beach from the room. You can wake up and see that beautiful natural wonder. They everything in the room TV with channels in english, hot water in the shower and the room was really clean.The service is really nice, they always can help you when you want something. It was incredible. I loved this hotel. Certainly I will come back.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM