"This hotel is not at park Hyatt level"
Dear Ararat Park Hyatt GM, I had a very unpleasant experience at this hotel right from the start. 1) I booked the hotel's airport transfer and the hotel confirmed to send me the Mercedes V class. When I went through the immigration and custom at Moscow airport, there's no hotel rep waiting for me. And obviously, I assumed that the hotel forgot my booking. However, I managed to call hotel's concierge, and the guy managed to get a van for me within 5 mins. The driver showed up in a very unpleasant manner, from the hand written hotel signage (while the overleaf said Pelley as shown in photos) , too casual outfit and mediocre van, not as promised). Once I arrived in the hotel, the concierge guy said that the hotel Mercedes van was broken so they gotta subcontract the pick up service to their vendor which was not professional at all. For this excuse, I'm not sure it's true or not and if it's really true, the hotel should have e-mailed me to give the heads up. 2) upon arrival at hotel, the receptionist was waiting for me, addressed my name correctly and offered me the in-room check in. Anyhow, I came with my friend who stayed in another room but the hotel didn't offer her the in-room check in which was kinda weird since both rooms were under the same booking and we flew in the same flight, and were in the same van to the hotel. 3) when the receptionist took me to my room. I found a baby crib in my room. Besides, the hotel offered a big bottle of Johnson and Johnson baby shampoo in the bathroom. By the way, I'm single, and the rate that I paid was for one quest only! Another surprise from this hotel. The receptionist informed me that this was not supposed to be my room. My room was not yet ready by the time I checked in which was 3:30 p.m. This excuse was very funny to me because by the time I arrived in the hotel, the room key was in the receptionist's hands, all check in documents were waiting for me for the in-room check in process which means everything must be ready for me. Anyway, I think this incident was kinda hilarious to me. 4) In my second night, there was a drunk man knocking on my door non stop till I needed to call security to take him away. For this incident, it's not hotel's fault. It could happen to any hotels. 5) last but not least, when I checked out, the rate that hotel charged me was more expensive than then rate that I booked and not the same rate as shown when I signed the check-in form. It's kinda mis-managed by the system. 6) the lobby and the decor of the hotel is not very park Hyatt. It seems like Sheraton or Hilton to me. On the good side, the only one thing that I like about this hotel is the guest room designed by Tony Chi. It's very very nice, hue and spacious. The bathroom is very very nice. But don't expect for any view. My view was the construction site which I won't complain for that. I don't care much. Moreover, I think the hotel location is very central. Opposite to Tsum, one of the amazing department store of the world and not far from red square. Besides, I think staff are kinda nice, well trained, go by the training protocol. When there was something wrong happened, they acknowledged the problem, apologised, and offered the solution. But they are just not proactively careful enough to double check their works and avoid the unnecessary problem. On my personal note, the front manager who was a lady was very polite, caring and professional. At the end she didn't charge me for the lousy airport pick up service and offered me something else such as wine and Etc which I didn't take it. Thanks for the offer though. All in all, I think this hotel should be just only Hyatt recency or grand Hyatt at the maximum level. It doesn't meet the standard of park Hyatt that I am familiar with. Best regards Neeranart Pausawasdi
Have stayed in some of PH worldwide ie Tokyo, Milan and thus, are used to the service of this brand. Excellent amenities provided (love the generous supply of coffee) and the location of this hotel is unbeatable. Just take the underpass (turn left from the hotel, walk towards the Lubyanka metro) and you will reach the Red Square in seconds compared to crossing the roads. Room is of a good size but was quite disappointed with the view (ugly sight of the roof of nearby buildings). The female concierge (didn't note her name) needs to improve in the clarity when giving direction ( my sister and I walked in circle to find a Citibank atm). In the end, we returned to the hotel and asked the doorman for direction. He pointed to us the former KGB building (which acted as our guiding light) and voila! $$$😄😄😄 Guest officers have quite a good grasp of English but it is the doormen and the staff manning the housekeeping line (a guy) that speak excellent English......I believe they are from the States. Laundry service, is as usual, very prompt. Overall, a good stay @ this hotel but somehow, it lacks the wow factor.
The hotel service are amazing Hotel location just in front one of the best department stores in Moscow called "tsum" high end brands My room includes breakfast.. it was below average My room was in 10th floor, at the same floor there was a lounge in the roof with amazing outdoor seating
"Superb hotel "
Everything is perfect, amazing service, nice modern building, perfectly kept, ample lobby, spacious modern rooms with convenient technology, fast wifi, delicious breakfast. Located in the place to be when you are a tourist, within walking distance of most of the major Moscu sites (Kremlin, Red Square, Bolshoi, Duma , etc). Loved the hotel and loved the city, would definitely like to go back.
"Yet another perfect stay"
As a regular guest in Ararat Park Hyatt Moscow I find it impressive how this hotel (and its personnel) manages to make every single stay a positive experience. Definitely a recommendation. Looking forward to next time!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM