of TripAdvisor Travelers recommend this hotel
"Great comfort and location"
A lovely hotel in the center of Berlin. Amazing location, clean and comfortable rooms. A luxurious experience for a very reasonable price. We arrived three hours before check-in, but were already allowed to enter the room and unpack our luggage. Friendly and correct service.
-Great bed and pillows. -Superb location. -Most of the staff was very nice. -Biscuits at the front office were delicious. -Apples in the room were a nice touch. -Low room rate. -Biggest disappointment: They charged the whole stay on a credit card without asking us if we indeed wanted to pay by that credit card or another card or cash. The staff also told us that they will pre-authorise (as guarantee during the check-in) our credit card with EUR90, but the bank notified us for a EUR300 pre-authorisation instead (not sure whose to blame). -The gentleman having the night shift at the front office lacked enthusiasm. He was reluctant to help us settling the bill by arguing that we should pay for any charges in the morning, whereas we wanted to pay at night to save time. He also avoided to answer us which credit card they charged for the whole stay. Pity since the female receptionists where very nice and helpful. -The WIFI connection was horrendous and the hotel's answer to our complains was that our room was near the elevator... Not sure how an elevator disrupts an internet connection... -The ability of the hotel to accommodate guests' needs is extremely low: 1. We asked for a room on a high floor and we got a room on the FIRST floor. 2. We asked for a room far away from the elevator and we got a room RIGHT NEXT to the elevators. 3. We asked for an early check-in as we would arrive to the hotel between 13:00 and 14:00. Our room was not ready and we had to wait for at least 1,5 hours. -Room-Service additional service charge of EUR7.00 is preposterous, at least for a 4star hotel. -Expensive breakfast (EUR18). -Limited and expensive room-service dishes, at least for a 4star hotel. We have paid EUR18 for a burger before, but at a flagship 5-star hotel.
The hotel is well located. The room was really spacious and well decorated. The bar was a nice place to relax and the staff were very friendly. The breakfast was very good. Would not hesitate to go back to this hotel.
"Brilliant hotel "
We spent two nights here, Feb into March. Our room was ready 3 hours early and we got an upgrade, which was made even more special when we returned from walking around Berlin to find champagne, chocolates and fruit in our room... a special occasion holiday. The hotel in well located to the sites and train & bus stops. The room was really spacious and well decorated. The bar was a nice place to relax and the staff were very friendly. Would not hesitate to go back to this hotel.
We have had a lovely stay at this hotel. When we arrived they informed us that we had been upgraded complimentary of the hotel. The room was lovely with twin rocking chairs. It was my husbands 50th Birthday and when the staff found out we came back one evening to a lovely cake in the room. All the staff from reception staff to bar staff were friendly and helpful. Thank you to you all for a memorable stay. Mr and Mrs Ward.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:30 AM