of TripAdvisor Travelers recommend this hotel
"Rubbish hotel avoid at all costs"
So first let me start with the pros-the location is great its right on Copacabana beach and very close to all of the main sights in Rio. Ubers are very cheap and can be found regularly. The bell boys are helpful and the breakfast is really good with a wide choice of food in the morning. They also welcomed us in with champagne and truffles for a special anniversary. However, we had a few issues with our stay which is why we are giving it a 2. Firstly, this is not a 4* hotel-its more like a 3*. The shower does not warm up properly, and whenever the toilet flushes it all comes up the toilet and always smells of sewage. The door card never worked, so on multiple occasions every single day for 5 nights during our stay we had to come downstairs to get a new card. Not only was this extremely annoying but also the staff were absolutely terrible and did not help us in anyway or return any of our requests to speak to management. On our last day we said we were not happy with the service we had received and the receptionist advised us that management would email me and be in touch. Instead I still haven't received any message from them and the hotel have charged my card without permission-extremely unprofessional. The pool is tiny and looks nothing like the photos and the rooms are average 3* quality. Overall, I would avoid this hotel due to the terrible staff and service who will do everything to avoid helping out.
"Brilliance in Brazil"
We stayed here for 2 nights but with a 5 day gap as we went to Ilha Grande in between. Both nights were perfect. The staff were friendly and helpful and were even able to print out our bus ticket confirmation for us. They let us store the majority of baggage for the 5 days we were in Ilha Grande so we could travel lightly which was a huge help. Our first room was incredible with an amazing view of Copacabana beach. Our second view was a tad smaller with no view but equally as clean and comfortable. The breakfast was by far the most varied we experienced in Brazil and set us up well for the day. Location was perfect for Copacabana beach and Ipanema beach. We also had dinner at some lovely restaurants within a 5 minute walk of the hotel. The rooftop pool and bar was the added bonus with beautiful views of Copacabana and beyond. A fantastic stay!
"Absolutely loved it!"
I had originally booked another hotel on Copacabana but it had a few dodgy reviews on Trip Advisor before we left so changed to the Arena - so glad we did. Clean, modern, excellent breakfast and a great rooftop terrace with Christ the Redeemer and Sugar Loaf views. Right in the centre of Copacabana beach - we could see the whole beach from our superior room ( which was a surprise as the have suites and deluxe rooms as well so I was expecting a partial sea view). Best thing though was Rui on reception - nothing too much trouble - thanks for making our Rio experience so perfect.
"Ursula at concierge made our stay!"
We left the Arena Hotel, Copacabana a day ago for Colombia after 5 nights at this hotel. The Hotel is central; a 2.5km walk/ jog to the also popular Ipanema beach. The Hotel rooftop is great to chill out with a drink and read with amazing views of Copacabana and it's surrounds. You can see Christ of the Redeemer from here too! The gym is very shabby and the equipment in such a state it cannot be used. Ursula on the concierge is a credit to the Hotel. We loved her! Her English is good, she goes above and beyond to help and guide you.
This hotel is excellent! We (my wife and I) stayed there for 1 night and had no complains. Staff was great, very helpful; amazing breakfast; great location - right on the beach; amazing facilities and an awesome view. And the hotel was very affordable. We are definitely coming back! :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM