I'd booked, upgraded to suite, check in was easy, room facilities good. Room decent size with seating area, smart bathroom and large balcony. Niggles. Kettle, mugs and sugar sachets, no tea or coffee. Asked at reception, was accused of using it. Explained no. Asked for sachets to be sent up. Went out, on return no sachets. Bulgarian friend contacted reception. Told we only got them on arrival, they weren't replaced. Explained they hadn't been there on arrival. Asked again that they send up. What arrived were two cups of strong black coffee, for which they charged. The bed in the suite is 200cm wide but they only supply a 160 cm duvet. Weird.
"Real bargain "
We had two very big luxurious rooms. It's really good value for money! Me and my friends very highly satisfied with the service (especially the room service was super friendly). Can't say much about the spa, didn't seem to be anything special.
"Overstated and disappointing... There are way better places to stay! "
Hmmm... where do I start! To begin with their system was down and it took them 15 minutes to sort my reservation out and get me checked-in. This does happen and when it does as it has in the past the hotels I've experienced this at have offered me a free beverage and a place to plant myself whilst they sort it out. Nothing such as that here! Gym pictures are deceptive, the gym is poorly equipped, the sauna is anything but! It's a hot room, not quite a sauna.... Breakfast has extremely limited choice, black coffee was over boiled and the scrambled eggs were more like trampled eggs. On the plus side.. Rooms are spacious, beds are comfortable, as are the pillows but the walls are thin so you can hear what your neighbours up to either that or I had a very noisy neighbour! Staff do their best to make up for the hotels shortcomings, the two stars I have given are for the staff and not the hotel! Lastly at checkout you need to ask for a detailed invoice... First time I've had to do that. Won't be visiting again!
"Good hotel but not a 5 star"
Very good, clean hotel located in a convenient spot for a very reasonable price. Walls were a bit thin but not the worst I have ever ex pierced. Staff was very helpful and friendly. Breakfast was also very good by European hotel standards. I would stay here again.
The hotel is perfectly located in the heart of city center, service is very proffesional and rooms big, though without balcony what makes it hard for smokers. When you enter the hotel you can see actual ruins of ancient arena which looks really impressive!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM