Wonderful experience! Great room, service, etc. Cannot say enough great things about our staycation!!Comment of M. Allyn , United States the 2016-06-25
Great great hotel. From the moment you arrive until you leave you are treated special. You get the feeling they are truly happy you chose to stay with them. The grounds are immaculate the pools all fabulous and so is the food. This is the second time at the property and was in a huge one bedroom suite. I cannot say enough about this property,staff, rooms and amenities. My only regret was that I had to leave. I will be back
"Experience does not live up to the expectations of the brand!"
I had a really hard time rating this property. The property is absolutely stunning! The grounds are kept up real nice and every angle you look is breathtaking. However, that does go for the customer service or cleanliness of the rooms. I was very disappointed. Most importantly or most upsetting to me was the fact that I reached out to the team on Monday with some issues. Was told they were "concerned" and "someone would be in touch with me shortly". Over the course of my stay not one person reached out to me to address the issues in the room (cob-webs with spiders and significant dust). I reached out 3 more times and did not get a response until about an hour before checking out. The condition of the room and overall customer service is definitely not at the standard of a Waldorf Astoria. I have never been in an environment when no one responds to simple concerns which is a basic hospitality principle. If you are looking for the whole resort experience I would definitely pass on this one!
Dissatisfied with The Biltmore stay.tiny room. Broom closet bathroom. Needs update construction. Main din8ng room was closed. It's old, great tradition, history but it's no longer 'top of the line's. Don't recommend it.
This was a fantastic vacation. the architecture alone was worth the trip. Not too far from the hotel or entertainment in town. The secret dining room was really neat. Spent several nights lounging outside by the fire pits. Great hiking locations nearby and the service was commendable.
"Amazing hotel and staff"
We stayed in on of the rooms with a fire pit. Great place to spend time with the one you love. The room was updated and could not have been better. Every time you needed anything there was someone there to help. Top notch!!!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 2:00 PM , Check-out: 12:00 PM