of TripAdvisor Travelers recommend this hotel
"Very frustrating experience"
Everything is beautiful here from a distance. But after staying there, I see how up close there can be a lot of issues. Our room's hot water wasn't working and it took 3 days for them to believe we were just idiots who couldn't wait 5 mins for it to get hot. It wasn't that the water didn't work that bothered us so much, but that they wouldn't listen to us every day when we complained. I felt like I had to get really angry in order for anyone to take us seriously and that really sucked. Eventually we changed rooms in time for one last actually hot shower but it soured the experience for us. Once we did switch rooms, I was told in person they would switch us to a suite with a river view for the inconvenience but when I came back with my husband we had been switched into another regular room instead and then the person I had spoken to was gone and they didn't offer an explanation of what had happened. At this point we were too tired to continue to try to argue for something we didn't care much about after several days of asking for hot water so we gave up. We were in our honeymoon and it was very frustrating to be here. I wouldn't recommend this hotel to anyone, especially a couple. The spa prices are way too expensive and even with a discount they are not worth it. The food for breakfast is fine but nothing special. And be wary of rain here because there is no way to get from the rooms to the restaurant without getting wet. Also, this river view is a dud- nothing to see there and not worth paying more for by any means. And the distance is pretty far to the main square and if we had to do it over again would have stayed somewhere closer.
We spent two nights in this charming hotel during our honeymoon. The room was very nice, with colonial-style dark teak furniture, a lot of space for two people, toilet and bathroom. Good breakfast on river side.
"Idyllic Hotel in Chiang Mai"
We stayed here at the end of December for 3 nights and found it to be a delightful hotel on the edge of the city. Staff : Very accomodating, all speak good English Breakfast : A buffet in a lovely setting by the riverside, you can order your eggs cooked how you like Rooms : Peaceful and cool, well maintained with all amentiies. In short - you wont be disappointed with this gem of a hotel.
"Great boutique hotel, Internet is Slow, Only 1 Minor Issue"
This is a boutique hotel with great, big rooms. Breakfast was included in our room rate. Internet WAS spotty like all of the other reviews have been saying. The location is a little farther out from all the action but it's a quick 5 minute tuk tuk ride to the night market. I enjoyed staying here. I would say that the front desk needs to make clear what time check out is because we had an issue with them booking a cooking class for us until 1PM the day we checked out and not telling us that we needed to be out of the room before then. Other than that, we had a lovely experience.
Our expectations were reasonably high when arriving at the Aruntara - my wife and I had booked a trip through a travel agent, and while we wanted to stay at the Meridien hotel we were told that we would enjoy the Aruntara instead, so we agreed to stay there. Based on the reviews online we were expecting a nice 4 star boutique hotel. This experience fell far short of our expectations for many reasons, as follows: Service: The staff at this hotel are friendly, but don't seem to be trained in providing service to tourists from outside the country. As a whole their English is poor. At breakfast there is minimal staff, and they don't really come to your table to offer you anything. We were at a New Years Gala at the hotel, and weren't at any point (i) offered to have our water refilled over 5 hours, (ii) offered any drinks at our table, and (iii) sparkling wine was over poured not once, but twice, onto our table, and no napkins were brought to clean it up without us asking. The hotel couldn't exchange currency at the front desk, you have to go to the night market or an exchange place to do that, but the taxis don't take American dollars, so if you don't come with Bhat you're in a bind. They're unwilling to be creative - like charging an amount to the room in exchange for some hard currency. Room: The room is average. Bed is very uncomfortable - hard mattress, and for some reason they put the bed on a raised platform, so if you're walking around in the middle of the night it's easy to miss the step on the way down or kick the platform on the way up. On the positive side, there is a safe, the room is a decent size, and the bathrooms have been somewhat updated. Maintenance of the Room: The food in the mini bar was almost expired. When we ate something it wasn't replaced. They put fruit in the room on our first day here which we didn't eat and left it in the room until it went bad rather than proactively removing it. Location: The location of the hotel is reasonably good - only about a 5 to 10 minute drive from downtown Chiang Mai and the night market. Food: Breakfast is average. They provide a variety of options - eggs / pancakes / waffles made on the spot, a few options for fruit (less than you would expect), cereal, a few options of breads (white / whole wheat toast, croissant), and some Thai food. Overall, we were disappointed. There are lot of hotel options in Chiang Mai and unfortunately this is not one we would stay in again. This feels like a 3 star hotel, not a 4 star. If you're looking for a 3 star hotel, it will likely be consistent with your expectations - we were looking for more.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 12:00 PM , Check-out: 12:00 PM