"Nice experience in the apartment"
Everything was good. Cleanliness, location, amenities was great. However, there is lack of customer service standards among check in staff. They don't smile and they don't acknowledge you. It's just like your invisible. Basic courtesy.
"First experience in Ascott"
Nice and comfort stay in Ascott Residence. Breakfast is overpriced since not much varieties and the quality is not as high as expected. The double swipe on your credit card upon check in and check out is unfavourable
Hotel very close to twin towers only a 2 minute walk.room was very spacious and pool area very nice and relaxing.check in and out was very fast.door men very friendly.breakfast not so great I guess they had the basics.the big plus for me was that it was very close to the towers.bus stop down the road opp the convention centre.this is a free service that will take to various shopping malls.pool on the 22nd floor was really nice.self service laundry also on the 22nd floor.if you choose to walk and fit enough pavilion mall is only a 15 minute walk.
"Stay in Ascott"
Extremely wonderful. Been twice here, got the 3 bedroom for first time and two bedroom for second trip. Highly recommend and will recommend to others. Good service from all staff. Excellent portering service even we have few bags to carry up. Fast response to every enquiries that we made. Only that i requested high floors for both visit, but didnt get. I get 6th floor for the first visit and 3rd floor for the second visit. And i dont believe that theres no more in the higher floor. Just that, integrity is important too in customer service. Thank you.
"Location is premium and hotel facility is excellent."
Location and room was as expected. The hotel is located in KLCC where we can walk by to many interesting places. I may chose same hotel when traveling to KL. Hotel crews are very welcome and always smile.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM