of TripAdvisor Travelers recommend this hotel
the 1 bedroom suite is awesome. The location is great. Everything you need is within walking distance. The room is well kept. Everyone was friendly. I appreciate the washer and dryer in the room so I left the hotel with no dirty clothes. Awesome stay.
"Had a good stay."
Stayed two nights in a two bedroom apartment and it was really comfortable. It had everything for a relaxing staycation. Good interiors.. Kitchen had the basic necessities and more. Wish there was a dishwasher though, but that's probably asking for too much. Housekeeping staff quick to respond to requests, so that was great. Check in took some time - no, waiting for the room to be checked/cleared for occupancy took some time. Like half an hour at least. We were advised to settle the bill the night before departure to avoid the lines during check out, and we did. Good thing we did because the lines were indeed long. When you book a two bedroom with breakfast included in the rate, know that the breakfast is only good for three (3) people. Booked a two bedroom for four adults and we were informed of that only when we were about to have breakfast. Maybe their system should automatically adjust the room rate to include breakfast for the number of guests indicated in the booking form.
Flew in from Legazpi and spent a night at the Ascott, prior to returning to the US. When I checked in, I was upgraded to an Executive room. The room was amazing and newly renovated and included breakfast. During my stay, I used the gym and tried to use the steam room, which was not on and there were no towels or attendants. Overall, my stay was great.
We booked through booking.com but apperently the names of my collegue were used for both the rooms we booked! No worries huh' We came 1 day earlier and nearly loosing patience wth the longggg waiting time to get to reception we explained all the receptionist!! Okay all cleared - we came in at the day of bookjng and..... all the same ... nothing changed... Complete disaster - you pay big bucks but get a service of a 1 star hotel.., Then when being in my room wanted to lig in to the internet.. still on my collegues name.... sorry Ascott - the price quality relation has been lost and as an Ascott guest in Somerset I am very very much disappointed!
"Best of the Best"
We are regular visitors to the Philippines and have stayed in various hotels in Manila mostly for 1/2 nights due to breaking travel time. We stayed here 5yrs ago which we thought was excellent so on arriving last week to see further improvements was mind blowing. We were upgraded from our booked rooms to two bed room suite which was so welcoming and comfortable and awesome view over the city.. There was everything and more you would expect whether eating in or out. As others mentioned before the pool area is lovely which again had been upgraded from our last stay. Food is excellent and provides the best breakfast selection I have ever experienced in all my travels. I had my two very young granddaughters with us who were cared for very well by excellent staff who were genuinely warm and caring in attitude which is an asset for any hotel (and what other hotels are lacking). All our enquiries were dealt with promptly including transport to the airport for my family and husband in a wheel chair. Disabled access was excellent. If staying in Makati this is a must for everything especially shopping and eating out which is on the doorstep. Thank you Ascot for a wonderful stay and a lovely Mothers Day. See you soon.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM