of TripAdvisor Travelers recommend this hotel
"Exceptional Customer Service with a friendly smile any time of the day"
This is my 4th stay here at Ascott in the last 10 years. As my tittle suggested, I thought the staff was exceptional. From security, cleaning crew, front desk, restaurant, IT folks, Engineering, they are all great. Everybody, I mean everybody will always greet you with a smile, no matter what time of the day. I can't remember receiving that type of service at any high end hotels around the world. This is my first time in a renovated unit. I must say the renovation was nice. The new paint and interior looks are fresh and very inviting. Bathrooms look good and the bathroom amenities are a plus. We had some issues with the unit but the staff came quickly and addressed them right away. The breakfast at the restaurant was good. I love that they held a Christmas eve mass at tone of the ballrooms. That was really convenient. They also held a New year's eve countdown party at the lobby for a fee. We did not participate but from the pee-party activities, I thought we should have stayed and partied with the staff and guests. They had a DJ, food and all kids of stuff. The pool was renovated. We didnt use it but it looked good. I used the gym almost everyday. Very few people used it so I enjoyed my workouts each time. The spa was nice. The rates were pricey but I thought was worth it. They gave me the best massages (shout out to Donna). We started for a total of 18 nights (Christmas and New Year) and it was all worth it. Thank you Ascott family for always providing the best experience!
"Excellent Staycation at a prime location"
This is my second rating of this hotel and i must say, after 6 years as a returning guest, my expectation exceeded my previous stays. The same courteous & efficient staff, the new dining experience at Myron's, the recently renovated interiors of the 2-bedroom executive suite (which was a free upgrade from the deluxe room i booked) were all amazing! Most of all, you have very helpful hotel crew who gladly do their jobs with a smile. I spent another special and fun reunion with my friends here and i don't think i will go find another place to hold my momentous occasions. Accessibility and convenience to malls, supermarkets, restaurants, services as well as taxi service are all within a short distance. Truly superb experience!
Been here twice with family(once in each tower). Good and fast service. Very good location. We stayed in a 3 br apartment(feels like 4 since the 4th room is the maids room). We will definitely go back there if finances permit.
We had a amazing experience with our stay at Ascott. Exceptional customer service from when we checked- in, upgrade to an executive suite, welcome treat, added free buffet for 1 more person, until we left our luggage after we checked out while we shop for groceries . Convenient location and complete amenities. Highly recommended!
"Very good location"
Because we have a toddler, we opted to book this hotel to ensure that we would not need to cross any street or take long walks to the malls. Location was perfect as you are already in Glorietta 4. We got rooms from tower 1, which are not renovated. Although rooms are fine, I'd say the fixtures are quite old and we had to call for service for the tub. Their toiletries are l'occitane and their hotel slippers are very nice. Breakfast is good as well. Overall we had a wonderful stay, except for the guy at one of the reception tables who wasn't too courteous. They do need to do something about their check in and check out process though, and pls make sure to check your final bill as we got charged with local calls that were supposed to be compimentary. Good thing i spotted this, otherwise, I would have paid for it. Anyways, will still book here next time.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM