of TripAdvisor Travelers recommend this hotel
"Good for business visits"
The apartments are very spacious compared to hotel prices around the equivalent rate. Gym and pool are great as well - gym has all modern equipment, and the pool length is good for lap swimming (and has a fantastic view, being all glass walls. Kitchen has everything you need, and the complimentary Nespresso machine and TWG tea is a nice touch.
"Brilliant location and Amazing staff"
I have had the highest level of customer service from my stay here. Couldn't have thought more highly than what they staff did to help ... especially Melina Great rooms, brilliant location and great facilities like bar, pool, lounge areas. Would definitely be back to stay and couldn't recommend highly enough.
"Good value room but breakfast was very poor"
Pros: well-equipped spacious room, nice bathroom, pleasant staff, good location for the CBD, roof-top swimming pool, gym. Cons: noisy air-con, room service is poor and extremely overpriced, breakfast options were terrible. If you just want to have a continental breakfast (fruit / cereal / toast) then the only options were a few slices of orange, one variety of cereal (cornflakes) and some depressing-looking slices of crappy white bread with only one spread (cheap strawberry jam). I've seen better breakfast buffets on offer in budget hotels in Europe / the US. The breakfast was so off-putting that I won't consider staying here again when I'm back in Singapore for work.
"Blackout at 3am. Extremely disappointed with the service."
My boyfriend and I stayed for 2 nights over his birthday weekend. At 3am on the first night, the entire suite went into a blackout with no lights, no air condition, or even phone access. Despite the initial shock, we figured that this was a heritage building and we'll head down to let the concierge know about the situation (the phone was also down). The hotel sent a staff to our room to check on the situation and for 30-40 minutes, we were standing in the dark with the staff who fumbled through everything (including our sleeping area) to try to pin point what caused the power failure. By this time, it was close to 4am and all we wanted to do was to rest as we had an early morning schedule. We were then told that we will be given only 10 minutes to pack all our things up in the dark and that they will have another room for us - something they probably should have done at the start. After fumbling around to pack all our belongings in complete darkness and having the staff come back to hurry us, we were tired and perspiring in the stuffy room. The staff gave us the keys to our new room which was located on a separate floor and not anywhere near the lift lobby. No one offered to help us with our bags and belongings (which obviously wasn't well-packed given the circumstances). At 5am, tired and extremely disappointed, we finally settled into our new room. This is an unacceptable service standard for a reputable establishment such as Ascott. We will definitely not recommend this hotel.
"Great location, clean - good for a serviced apartment."
This is a serviced apartment and not an international hotel. So it would be harsh to compare. My rating is relevant to other serviced apartments. Positives - large room, view over Marina Bay, location great for Financial Centre Towers and the underground. The clock tower hawker area very close. Level 19 outside area is nice with a view over Marina Bay. Areas for improvement - Access to the hotel is by stairs only. The restaurant / café is poor.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM