of TripAdvisor Travelers recommend this hotel
"Que sooooo long for check in"
I stay at room in 15th floor, I dont understand its not in a middle on the night why you put staff only one for check in. Where all the other staff'' I'm sorry to sending you a review like this but this is still operational time. Why you let your guest que like this' Please improve your service. I know your hotel can do more better than this.
"Budget hotel/residencestaff dedicated poor management"
I have been in this hotel almost two weeks and was convenient to me to go to work, but i really can'tt believe how this hotel is managed. Room equipment is really minimal, they just give to you one roll of toilet paper a day , and they don't change add every day. At the fourth day I have to request to reception and I gor only after 3 times and after I went down to speak with in charge manager . 1 roll of toilet paper in 4 days! Bathroom has not face or hand towel but just to big towel! The best part is also come when you need a laundry, which in service hotel is a basic matter. You have to call when you need the service , but as difference from other hotel they don't delivery to you if you don't ask it. Off course get ready to call 2-3 times to get the laundry back to your room, don't bet on single call. Then during my stay the do have only one lift working which make time consuming to go up and down from your room especially in the morning. Breakfast is not exciting . Staff is very polite and try to help you but i do believe that the above problem ( toilet paper, towel ) come from management. Rooms area also quite noisy due to Jakarta high traffic I will not recommend this hotel at all.
"Really really excelent service"
Im proud of them...herlina yosi ari apri rahmat Mnur and indri at lounge bar. Im very enjoying stay at aston marina ancol. Very friendly staff......i like nachos jalapenos...room not to bad but need mantained.
"Slowly But Surely This Hotel Is Making Improvements"
It's probably the 3rd time I've stayed at the hotel and given a few bad experiences, I would agree with the negative reviews here. BUT, this time, I'm thoroughly impressed at the significant positive changes the hotel have made. Firstly, the quality of service and the attitude of staff were nothing short of amazing. Special mention goes to Alvina - a truly dedicated hotelier that goes the extra mile to ensure a comfortable stay for her guests. Secondly, in all my travels, I can't emphasise how important Internet connection/speed is for me and this hotel had a terrible one not long ago. But now, it's so much better and I'm sure guests will appreciate how the hotel is willing to make changes for the better. Thirdly, waiting times for the elevator is now so much shorter than before. If you hadn't stayed at the hotel before they made improvements to the elevator, you wouldn't understand how frustrating it can be to wait especially if your room is on one of the higher floors. In my opinion, the hotel's rank on TripAdvisor does not reflect the current situation of the hotel nor does it do any justice. The hotel shouldn't even be at the bottom half. Would I recommend this hotel' Yes, I would given my experience but I do encourage those that are planning to stay at the hotel, have at least an open mind that the hotel is making a huge effort and that your expectations should be managed accordingly. Well done Aston Marina.
"Great place for staying with your family"
More faster service in front desk, and it will be more comfortable, if the cleanliness in the room can be maintain. More variety of breakfast menu also will make it more great. And the need to improve the swimming pool.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM