of TripAdvisor Travelers recommend this hotel
Kitchen sink tap floppy and awkward Molds in the bathrooms beds too soft gave me back pain every morning Television reception not good especially having kids for them to watch kids channels For a large room for 4 adults kitchen is not sufficient not enough tea and coffee and kettle too small
"Have more improvement"
Please develop your staff to give service faster and improve your room quality More variant of food Improve your smart card system If possible, add more elevators to avoid extra waiting time Have more corporate cooperatin with ancol i.e free entry to dufan
The hotel was quite okay for a family trip. Unfortunately during the new year time, the swimming pool can't be used due to the cleaning of the area from the new year activity a night before. So, we need to go to the apartment swimming pool where the towels are not provided. The room was big, nice and clean but AC was warm. Room amenities are not complete yet when we arrived at the room and had to contact the housekeeping twice before they sent us the amenities. I'm assuming it was because of the busy day at the hotel. Food was okay, but additional menus for kids are needed. Overall, it was okay.
Wifi out of service and swimming pool too...but duty manager mr sandy very helpfull breakfast average but for areal parking good service thank you..for front offices very slowly for cek in and cek out but they have a plesant smile
"Not recommended for your familiy trip"
We had high expectations when we chose Aston Marina (because of Aston brand). Their website also supports our expectation, which display comfort and convenience as their usual give to their customer. When we arrived to our room, it clearly failed to meet our expectation. We found some dirty marks on their wall (maybe because of bad drainage), our bed cover had few dirty spots, and their furniture whether in bathroom and kitchen were urgently needed to be rejuvenated. They also needed to add another elevator to support their customer. My wife had to wait for more than 15 minutes to checked out. Breakfast was average. The only thing that make us quite happy that their staff was trying to give their best effort to satisfy their customer.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM