of TripAdvisor Travelers recommend this hotel
Booked a Double room for 4 days. Rooms are nice and clean with comfy beds. Expected a bit of noise from the street, but it's not too bad at night or morning. Cleaners can be a bit noisy if you like a sleep in. The Bourbon restaurant was very good and nice service. John the drinks guy was very helpful and had a lot of pride in his work. Handy to convention centres and bourbon street. Walking distance to most local spots. Would stay again for sure!
"Perfect spot to access all things NOLA"
This was my second time staying at this hotel. The first time was after Hurricane Katrina. I enjoyed the stay and the staff was great. My only warning is you might get a contact high from the crowd that hangs out on the sidewalks surrounding the hotel who think NOLA is Denver. This only happens when there is an event at the Superdome because of how close the hotel is to Burboun Street. LOL!
I am currently staying at the hotel as I write this review. The hotel itself is really nice. The room I have is extra-large. I was very surprise and please with the room. I would recommend this hotel to anyone wanting to stay near everything in the area of Canal St’s main strip. The price is well worth the money. However, the customer service from the telephone operator is Ms. Tijuan is not professional which knocks them down to a 3 instead of a 5. I went to the front desk to see if I could get my food from an offsite location heated. I speak with the front desk which advised me to call room service. I called room service and she answered the phone. She advised that room service didn't provide this service. So I asked to be transferred back to the front desk. The line only rang and advised to dial 0. I got Ms. T back again and she advised that they may be busy. I asked her to try to see if they would answer. I received only a ring and received Ms. T again. I advised her that the recording said to press 0 so I asked her to check for me again. She sucked her teeth and just transferred me. I received her back again. I asked her to check and she just transferred me to another lady which was pleasant but advised that they could not do it for health reasons. I understood and respect IHG decision about the health reasons. However, I feel that they need to do a better job at training the operators to be more courteous, and make the customer feel cared for, respected, and engaged and not as if I was bothering her.
"Great deal and great service!"
We had room 2222 and it was nice and quiet for sleeping yet only steps from bourban street. The staff we great and looked after getting us checked in by 2pm. And the hotel is very clean and classy. And the bellmen were excellent and helped us by weighing our luggage to ensure under 50 lbs. The greeter at the hotel advised us not to go to the McDonald's as it seems to be a hangout for less desireables. There is many other dining options within steps including popeyes.
If your looking for a place in the French quarter, this is it. We just parked our car and walked everywhere while we were visiting. On the corner of bourbon and canal street. Clean rooms, nice helpful staff. We had difficulty pulling into valet parking on canal, as they do not have a lot of room for cars up front. At night the sidewalk in front of the hotel gets filthy with cigarette butts, but the sidewalk gets cleaned by the morning. It's just not a nice first impression. Would stay here again due to the value and great location. Clean comfortable room.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM