of TripAdvisor Travelers recommend this hotel
"Love the Luxury Collection"
We loved this property! It's within walking distance to move tourist attractions yet it's off the beaten path so it's not too noisy at night. Exceptional staff to help every step of the way. Will definitely go back again.
"SPG Unique and Luxurious Hotel - Historic on the Outside, Modern on the Inside "
We stayed at this hotel for three nights in October. We arrived via train from Salzburg and we recommend taking a taxi to the hotel. Please note that the hotel is NOT walkable from the train station and is difficult to find. Make sure you have the exact address of the hotel to give the taxi driver. We used suite nights for our stay and were upgraded to a Classic Suite. The room was modern and beautiful. The bathroom was marble with heated floors. The bedroom and living room had great views. As SPG Platinum Members, we elected the breakfast amenity, which was served in their primary restaurant. It included only "cold" breakfast buffet items, which included plenty of choices for a filing meal. If you wanted eggs or pancakes, you could order off the menu for a nominal fee. The service at this hotel was outstanding. Maid, concierge, bellman, and check-in services were all first class. They even ordered us a taxi at 4:15am to ensure we got to the airport in time to catch our 6:50am flight. The location of the hotel is perfect. We walked to most of the major sites in the city. Overall, we highly recommend this SPG Hotel.
"Pre Authorisation Problem"
Most disappointed with this hotel, having paid Euro 370 per night, the hotel pre authorised my Amex to the tune of Czech 28,000 converted to GBP1,185 for a two night stay! Upon checking out and paying the bill, the hotel were unable to reverse the pre authorisation. Yesterday I checked, 4 days after checking out, the reversal has yet to be made. There website has basic spelling errors and has no email contact. The hotel looks okay from the outside, inside it is stark with most of the historic features removed. Door staff are pleasant, reception staff are cold as ice. Buyer beware, Bon Chance. Our room was noisy with trams within touching distance from our window, suggest get inner courtyard room.
"Wonderful hotel "
Love, love this hotel, staff was wonderful, helpful and nice and It's perfect location made this trip unforgettable. It's around the corner from Charles bridge and right below the castle. Did I mention they make their own beer.
"Amazing Hotel,Location and Staff"
One of the best hotels I have stayed so far. The people working here are exceptionally good. The hotel very nicely located near all major attractions. Breakfast is excellent. I will definitely coming back here.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM