Let me start by saying this was mine and my partners sixth time to Phuket but we have so travelled most of Thailand, Laos and Cambodia. We usually stay at the holiday inn or the Kee. Gosh I wish we did again! This trip we took my partners mum. We arrived at the hotel and they offered us welcome drinks . Two welcome drinks for three people. We didn't think anything of it originally.. Get to the rooms which we stayed in the grand delux which you overlooked and pool and could see the ocean from the balcony. They look alright. Some of the bed room lights didn't work so that made things hard when we wanted to open our bags but we made do. The real issues started the next morning when we woke to have showers. In our room our shower flodded the whole bath room floor. To the point that we had to use our towls after showering on the floor to mop it up. We then went and had breaky- from which we thought this is alright. Later after that sue was locked from her room and ended up having to carry six room keys just to get the swiper on the door to work. That night we went and had dinner at their restaurant. Which gave us FOOD POISINING. We were sick for days!!! First week was a total right off. As I was getting dental work done I couldn't afford to me sick from a five star resort so we went and role management our concerns- from which the chef told us it wasn't his food (well I'm sorry mate but it was)! As soon as we stopped eating the hotel food we came good within 12 hours! They upgraded our rooms to which the spa was all covered in salt so couldn't use it, air con was dodgy. The cleaners also never cleaned out room early so when we would come back for an afternoon nap they would arrive.... And not once did they offer to reimburse us for breakfast that we were not eating.... Turns out we wernt the only ones to complain cause they stopped serving the buffet breaky and moved it to the restaurant and did ale cart to order 😒 Honestly it was not worth five starts. We will never stay there again. We thought being away from Bangla road would be nice as we had my partners mum with us but truly it was the worst decision ever. I would not recommend staying here.
"Don't be deceived by the pics"
The hotel does not look like the pics. Everywhere you look is in need of care. Things are broken and old. It certainly needs some capital input to bring it up to the photos. The staff are friendly. The room was not serviced until 4:30 pm in the afternoon. Breakfast mmmm. The tea and coffee were fine and the omelette was fresh. The rest less than appetising. For the price there are far better places around. It is quiet. It is out of the buzz, is on the beach and probably when it was built a lovely place but we won't be back or recommending it. Patong looks like a much needed redevelopment site. But then will it lose its street appeal'
"Great hotel away from the riff raff!"
This is a boutique hotel its beautiful artwork is scattered throughout the hotel and is very eclectic. Staff a very polite and accommodating. Rooms are comfortable and clean. It's in a good location on the beach and it's only a short 10 min walk to Bangla rd and Jungceylon. Unfortunately the hotel does need some care in places. Some pool glass tiles are missing and people did cut their feet. Breakfast was okay but it looks as if the hotel mainly caters for Asian visitors. One frustrating point was that we're in the land of tropical fruit and the selection at breakfast was very disappointing. BTW the Wi fi wasn't great either.
Excellent location. However there are lot of flies at breakfast time and in the room. Breakfast is not universal 5 star based on other countries however it is better than others in Phuket... Pool is excellent. Porters and staff are helpful.
"Thank you so much B- Lay tong!!"
We stayed at the hotel for 2 days, it has been such a great experience, we literally woke up early just for their breakfast, I am personally a really picky eater, but B- lay tong surprised me, the hotel provided us with the best breakfast that I have never experienced in any other hotels, variety, healthy foods, really great quality! Free wifi, 10 steps walk to the beach! great transport, it doesn't get any better than this. Thank you so much B- Lay tong, will definitely go back and visit every time I go back to Phuket!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM