of TripAdvisor Travelers recommend this hotel
I've been in many wonderful hotels before, but nothing compares to my amazing experience at Banyan Tree. It's been my second stay in this hotel. The views you get there are superb. The food is amazing, particularly at Las Rocas restaurant, which is based on seafood. The breakfast is great, with many options and delicious food. The room service menu has a lot of diversity and the food is delivered very quickly. A special thank you to Gerry (Gerardo) and Jose Luis, as they delivered a top notch service and made sure everything was perfect for us. I definitely hope to be back soon.
"Much to improve "
My husband and I spent a weekend at the banyan tree Acapulco. The villa we booked was a hill side villa, since we were celebrating, we decided to ask for an upgrade to an ocean view villa (extra 300USD per night) Once we got to the villa we were very excited, the view is amazing! The first time we used the toilet it didn't work, we called 4 times to report it and no one came. It was until the turn down service arrived that we could tell the lady the problem, she kindly told us that the water pump was broken. They moved us to a villa next door. 10pm and we had to once again pack and un pack everything. Given that it was our anniversary night we were pretty upset and so far underwhelmed. We had dinner at saffron and everything was delicious, we ordered the Pad Thai, beef red curry and the coconut ice cream, I highly recommend them. Once we arrived at the villa 12:30 am, the AC didn't work, the temperature was 25•C/ 77F, we didn't sleep well because of it, and during the day temperature was 27C /80F. The next day we spoke with the hotel manager on duty, Sandra and she did try to help things out by voiding any charge due to the upgrade. We ended up enjoying the villa the next day however due to the AC issue we had to request an extra fan to alleviate the situation. The hotel is nice, the view is spectacular however there were this nagging issues with the details that do not allow it to be in the same league as either rosewood in mayakoba or Los cabos. And given that it is roughly the same prize We would much rather go to rosewood.
Excellent installations, relax environment, personalize attention, spectacular landscapes... We spent a week at the Banyan Tree Cabo Marques, we stay there combining both job and vacation.. Almost all villages have spectacular ocean view.The route from the lobby to each village is a relax trip. The bell boys take you in a buggy car through the mountains up to reach your village... For sure during this trip you left your city stress back ... and then the natural sound of the beach hitting the mountain is so fantastic!
"BEST hotel of the YEAR, UNIVERSE, WORLD!"
We had a great stay in this great hotel! The Villas are beautiful, all with beautiful views and surroundings. Everything is very complete. The climate is perfect all year round and even if its raining, we can see the sun shinning at some point. The people in the hotel is amazing, they're just great people, very nice, friendly, helpful and kind. Always with a smile on their face which is something that makes you feel always comfortable. They call you by your name so you don't feel like a stranger somewhere where you need to feel at home. The cleanliness and maintenance of the place is amazing for a place so big as this one. The service is very good, sometimes a little slow but they always offer you options to help you. If you wish they can take your order, you tell them the time at which you want to eat and they'll have it ready for you. My favorite part is that they have buggys to take you to your Villa! :) I had a great stay, I left so very happy. Hope to see everyone soon! I will definitely be back!!
"A place you will fall in love with"
Location: The hotel is located within secured and exclusive complex of Punto Diamante, about 15-20 minutes from down town of Acapulco. Unfortunately, Acapulco does not have the best reputation when it comes to security, but to reach the hotel, you will have to pass through 2 check points, which definitely adds to confidence and peace of mind. Immediately upon arrival in lobby you appreciate the beauty of this location. Positioned on top of the cliff, the lobby and I suspect every villa offers fantastic views of the ocean and / or Acapulco bay. The only disadvantage of having the bird eye view is that hotel does not have direct access to beach. However, the hotel has an agreement with the nearby beach club – driving distance 5-10 minutes. Hotel & Rooms: All villas are nicely spread around the grounds with enough space between, so most of the villas will guarantee almost full privacy. As the resort grounds are big, you will need buggy most of the time you need to go out from your villa. However, the service was most of the time fast and with a couple of exceptions we did not have to wait longer than 5 minutes. Our villa was 2-bedroom ocean view villa. The master room was spacious with floor to ceiling glass windows overlooking the ocean. Bed was large and very comfortable. Bathroom is also spacious, with large shower cubicle and bathtub. The terrace with private pool is also roomy and we spend one full day here just relaxing and enjoying the villa. Second room is significantly smaller, but still nicely furnished. One of the things that were overlooked is that the guest room does not have a phone. This is not very convenient as every time you want to speak to your friends / family you have to go out of your villa. In addition, if the person occupying the master room is not in the room, the person in guest room is without any contact. Definitely something that needs to be looked into. Service and cleanliness: Service across the hotel is simply amazing. The bellboys providing the buggy service were friendly every single time they picked us up or dropped us at the villa. The service at the breakfast, in the restaurants, Spa or at the pool was flawless – always smiling, friendly and what you appreciate most – efficient. Restaurants: The breakfast selection was for my expectations limited. Buffet was not large, mainly offering selection of pastries, cold cuts, cereals and fruits. Most of hot dishes were served at the live station. I would definitely expect more choices and variety from a 5-star luxury resort like Banyan Tree. Saying this, the service we experienced with room service and at Las Rocas and at La Nao (dinner) was great. Room service orders were quick, the lunch we had at the Rocks was delicious – I would definitely recommend the lobster and burger we ate there. The dinner at La Nao was also something we enjoyed and the service during each of the lunches / dinners was perfect. The prices are very reasonable for a 5-star resort Overall: Banyan Tree Cabo Marques is definitely an oasis you will enjoy. From the amazing views it offers, through fantastic service the team here provides, peaceful surroundings and delicious food, it really is luxury experience and a great place to relax and forget about the hectic life. I highly recommend this resort and can’t wait for my next trip there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM