of TripAdvisor Travelers recommend this hotel
"by far the best hotel in acapulco"
After staying in las brisas and being very disappointed I decided to go all out and stay in banyan for my next acapulco trip. I was very pleasantly surprised, banyan is what las brisas could only dream off! Its a similar setup, separate bungalows that you need transport to move between, but this is absolutely world class! The hotel is very modern and very luxurious with impeccable attention to detail, probably one of the best hotels I have ever stayed in :) Please note that the villas are actually basically the same size, I rented a regular sea view ($500) as well as the most expensive available suite ($1,200) and they were basically the same size, the only thing that changes is the view (the cheaper one had partially limited view) and that the suite has an extra "yoga room" to one side, so unless you need a separate yoga room and 180 degree views you will be absolutely fine in a regular sea view villa at half the cost :) We ate ate the Saffron restaurant, the food was excelent especially the meat with curry was absolutely delicious! So were there any down sides' Well not really, if I would be nit picking I would mention that the central pool is quite small and this hotel is virtually double the price of anything else in acapulco, but if you have the money you will not be dissapointed :)
"Incredible place to rest"
The hotel is so beautiful and the service impecable. I highly recommend to get a room with ocean or bay view, I would not go if we did not have a view in our villa, its the most incredible thing to wake up and see the stunning pacific. Also would not recommend to go with kids, this is more like a honey moon place. Do not miss the sunset at the pool, and beware of mosquitos, there are tons but the hotel provides all kinds of repellents so is not so bothering, definitely worth it.
"5-Star Beautiful in every aspect EXCEPT for Food and Service"
Property/Rooms: 5 stars Food: 2 stars Service: 3 stars Let me preface by saying, this is an absolutely gorgeous property. The staff and the rooms are incredible. One of the favorite places I've stayed at. I really want to love this place and I definitely did, but I just have to comment about the food in hopes that something will change in the future. I hate complaining, but when you're paying over $1,000/night, the service and food should be up to that level of expectations. And when you’re staying in a place as isolated as this, it’s hard to get food from outside the property. The issues with service were very repeated, things like: - Asking for sunscreen, and saying they would bring it, then never received it - Calling a buggy, waiting 30 minutes and it never coming - Requesting menu from restaurant and they forgot it. Had to remind - Forgetting things in room service - FAILED TO GIVE ME MY TWO WAKE UP CALLS (they never even called) There's 3 major areas where food is lacking: [UPDATE - PLEASE READ END ABOUT FOOD] (1) Healthy options: There really isn't any healthy eating options here. If you’re a health nut, I would not recommend this place. Even the items that would be traditionally considered healthy have a twist on them making them unhealthy. There also isn't enough options for people that don't love meat. (2) Service: I ordered room service every single time and they forgot to bring something over 50% of the time. It was either napkins, ketchup, ice, salt/pepper, chips - something different each time. (3) Quality In-room dining: I hope this was just a result of not eating in the restaurants, but I never once had a "good" meal. They were all either okay or poor in all honesty. And I ordered room service ~20 times. Some highlights: - Red snapper: cold, chewy, overcooked - Chicken: dry and tasteless - Chips: even something so basic, these were *inedible* due to how stale they were. I ordered them twice and both times were just inedible. - Scrambled eggs: I don't know how you can mess up scrambled eggs, but they managed to do it. - Dessert: underwhelming - Coffee: Gosh I never thought I would complain about coffee but the coffee here just tastes watered down. It’s served in a French press but I don’t believe it was actually pressed, it tastes like mass market watered down coffee. Buffet beakfast: no-thrills but okay. The "buffet" is very basic, and definitely some service problems with one of the waiters, he kept forgetting literally everything, maybe just an off day. Again, EVERYTHING except for the Food at Banyan Tree is absolutely STUNNING and AMAZING. I HIGHLY recommend this place in every single other regard. The food is the ONLY problem I had. —— IMPORTANT UPDATE —— UPDATE: On the last day there, I wanted to try one of the restaurants so I asked for menus so I could decide which one. I was surprised to see so many additional options on the restaurant menus versus the in-room dining menus. But I go ahead and order food from Las Rocas: salmon, fish sticks, ceviche, and chocolate cake. And to my utter amazement, the food was freaking AMAZING!! It was a TEN out of TEN. This leads me to only one conclusion: the in-room dining food MUST be cooked in a completely different kitchen than the actual restaurants. My assumption is there is something wrong with that kitchen only, and the other restaurants are actually good. Of course, that never crossed my mind, but it all makes sense now. The ONLY problem with the food is the room service dining. The restaurant food is incredible. EXCEPT for the chips - these must be made in the same restaurant, because they were just as stale!! :)
I've been in many wonderful hotels before, but nothing compares to my amazing experience at Banyan Tree. It's been my second stay in this hotel. The views you get there are superb. The food is amazing, particularly at Las Rocas restaurant, which is based on seafood. The breakfast is great, with many options and delicious food. The room service menu has a lot of diversity and the food is delivered very quickly. A special thank you to Gerry (Gerardo) and Jose Luis, as they delivered a top notch service and made sure everything was perfect for us. I definitely hope to be back soon.
"Much to improve "
My husband and I spent a weekend at the banyan tree Acapulco. The villa we booked was a hill side villa, since we were celebrating, we decided to ask for an upgrade to an ocean view villa (extra 300USD per night) Once we got to the villa we were very excited, the view is amazing! The first time we used the toilet it didn't work, we called 4 times to report it and no one came. It was until the turn down service arrived that we could tell the lady the problem, she kindly told us that the water pump was broken. They moved us to a villa next door. 10pm and we had to once again pack and un pack everything. Given that it was our anniversary night we were pretty upset and so far underwhelmed. We had dinner at saffron and everything was delicious, we ordered the Pad Thai, beef red curry and the coconut ice cream, I highly recommend them. Once we arrived at the villa 12:30 am, the AC didn't work, the temperature was 25•C/ 77F, we didn't sleep well because of it, and during the day temperature was 27C /80F. The next day we spoke with the hotel manager on duty, Sandra and she did try to help things out by voiding any charge due to the upgrade. We ended up enjoying the villa the next day however due to the AC issue we had to request an extra fan to alleviate the situation. The hotel is nice, the view is spectacular however there were this nagging issues with the details that do not allow it to be in the same league as either rosewood in mayakoba or Los cabos. And given that it is roughly the same prize We would much rather go to rosewood.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM