of TripAdvisor Travelers recommend this hotel
Overall experience was good, the room was spacious with an in-room pool, love that they have provided kid's size slippers. The indoor pool and sauna were excellent, food served was up to standard, a good choice for family short break
"An oasis of calm"
Set within the Galaxy Hotel and Casino complex, the Banyan Tree Hotel is quiet, with beautiful rooms (all suites, in room pool, multiple reclining spaces, soaking tub and double showers) and outstanding solicitous service. Everyone went out of their way to be helpful. The spa is beautiful as well as are the three pools including a wave pool attached to a sandy beach (artificial).
"All good until i noticed the.......on floor"
Had my wedding banquet here in Macau Banyan Tree half year ago and received a free one night room certificate, so just redeem it and have some fun with my wife as a 'half year' anniversary. The room and service were all impressive until when we were leaving/checking out the room on next morning.......we found a used "condom" on the floor, somewhere next to the sofa seat and pool. We didn't notice that when we checked in the previous night.....it is just disgusting when we think back...and really mess up our memory. i did report that to the front desk during check-out and they did apologise, well i didn't blame them much as i think the Housing/Cleaning team should take the blame. I am always a fan of Banyan Tree(that's why i had my wedding here) and i hope this housing/cleaning quality can be improved.
"Very nice hotel "
In Cotai (which is not the center of Macau) but still in a very nice complex : Galaxy. The feel is the same as in every banyan tree : zen attitude, nice smell and good service. We got a very nice Spa Sanctuary Suite which included an in room relaxing swimming pool, a huge living room, a great bathroom and a spa area (two massage tables and a jacuzzi). Nice check in staff. Breakfast was very disappointing (looked like a lunch, service was not great, did not look like a 5 stars hotel breakfast). We only stayed there for a night to see what Macau was alike and it was a good experience.
"Incredible Stay in Macau"
My family and I spend 4 incredible days at the Banyan Tree Macau. The hotel is amazing; rooms are the best we ever experienced, they are huge with even a relaxation pool and a wooden bathtub that can accommodate 2 persons. Service all over is very friendly and attentive without being obtrusive; nothing is too much to ask and always delivered with enthusiasm. Restaurants are spectacular, we loved the Thai food at Saffron and the Sunday Brunch at Belon was outstanding with fee flow of Moet and Chandon Champagne and a huge display of tasty food. Banyan tree resorts have always been a favorite of mine for holidays and Banyan Tree Macau is without a doubt a pure jewel for the company. Keep up the good work and hopefully see you soon.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM