of TripAdvisor Travelers recommend this hotel
My family is in awe of our experience in Banyan Tree Macau. Firstly is the friendliness and courteousness displayed by Ms. Jessa from the Front Office then the coziness of the room and ultimately was the superb services provided by Mr. Noble and Reyjan who help cleaning/tiding up the room many times as we stayed in pool suite plus ensuring that we are enjoying our stay. Good job guys!
"Absolutely loved this place"
This would be our favourite hotel of anywhere we have stayed in our travels in the past decade. We would go back to Macau just to stay here, its that good. So many things about this place are excellent that it is easier to say just book it and experience it for yourself - the only bad thing from our stay was that we couldn't stay longer.
"Awesome stay "
We stayed in the 2-bedroom banyan pool suite for 3 nites during the summer break. The room is wonderful, very comfortable for a family of four with 2 king beds. The highlight is of course the little heated pool in the room. There was even free mini bar n complimentary little daily treats. Everything works well though water always sip out from the master twin shower area. In addition to the water slides, we love the wave pool and the river ride. Banyan guests also have exclusive access to a private outdoor pool, not forgetting the well-equipped gym n a smaller infinity pool n jacuzzi. The hotel provides free shuttle service to many locations (such as the ferry terminals and the historic centre) in Macau though the queue can get pretty long at times. Service level was good. Our room was not ready at the designated checkin time and we were offered the very impressive high tea at the lounge. Breakfast was good too. There are many eateries and shops within the Galaxy complex, so convenient and comfortable and we almost didn't want to get out for sightseeing. The Venetian is within walking distance so it is not necessary to rely on the shuttle bus (cos the pick up/drop off area at Venetian is really crowded and messy). There is lots of construction works along the roads though. Overall, a very enjoyable stay. Highly recommended and we will definitely return.
"An outstanding service in a marvellous site."
This was our second stay in Banyan Tree Macau and it was even more exceptional ! Before we reached the hotel, the concierge helped me organize the transfer by ferry from Hong Kong, perfectly by e-mail. Breakfast is excellent, service is in all way perfect, be it spa or activities organization or restaurant bookings. The staff is professional, caring and even anticipates our needs. We are members of prestigious resorts in Asia and Europe, but Banyan Tree Macau remains our favorite one, we strongly recommend it to perfection seekers.
"Best hotel with an in-room pool"
The hotel is beautiful. You go into galaxy resort and when you arrive at Banyan you see the difference in luxury. The room is masterful. Has an in room pool with always hot water, and has all the electric windows all new 5 star hotel have now days plus the master switch that turns off all lights. The bathroom is wonderful, with a double rain shower and an electronic toilet that opens up automatically when you get near it, plus works as a bidet also... pretty cool first time I see one of those! All in all, the hotel is one of the best I've stayed in so far... if not the best. The room is so beautiful I definitely will remember always!
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM