of TripAdvisor Travelers recommend this hotel
"Second stay with mixed feelings"
My partner and I were really happy to come back again after a year. Some areas has improved and some has deteriorate. Location: Right next to Galaxy, can take galaxy shuttle to get around but it takes around 5-10 mins walk from Galaxy to Banyan tree. 5 mins walk to Ritz carlton, Marriot and Broadway hotel very convenient. Not close to major tourists destinations but can get around with cab. Room: First impression of the room was even better than the first. The minutes we walked in we could hear water running in the indoor pool and the water was still warm which made it perfect to dip right in. Spa music was being played we felt super relaxed right after we entered the room. The ambience was unbeatable. We received a bottle of complimentary wine and fruit basket to welcome us back for the second time. Service: Service was superb, all the staff were really polite and helpful. Our requests were fulfilled in very promptly manner. Food: Breakfast was very disappointing. Compared to our first visit, the quality of food and service has gone downhill quite a lot. Chicken nuggets and hash browns were no longer crispy, the cook was very impatient with his guests(guess that section was quite understaffed). We had to wait for a long time for our omelette to be cooked. Before our visit we were really looking forward to the breakfast but food was a big let down.
Terrific and wonderful from start to finish Simply cannot fault this place - amazing decor amazing service and hats off to the turn down service Amazing! A must stay! The breakfast is also yummy and the hotel is so peaceful despite being in a busy resort
Our stay at Banyan Tree was perfect. We did not want to leave. The service was excellent - from the warm greeting at check-in to the politeness of our room attendants - everyone was there to make sure our every need was met. And the room itself - it took our breath away. First of all, the standard room is not a room at all. It is more of a 1 bedroom suite. Even the standard room has a 15-foot pool/hot tub inside the room. When you first enter the room, the pool is empty but the water is running. Once filled, the water turns on automatically to maintain the temperature at a really nice 27 degrees Celsius. My 2 young kids loved the pool and quickly declared it to be the highlight of their entire vacation to Asia. We were all disappointed after our Xmas trip to Sapporo was canceled due to a huge snowstorm, but luckily we booked a last minute trip to Macau and chose the Banyan Tree for our hotel. I have to say, Banyan Tree saved the day and made things right again. The girls did not want to leave the hotel room and had an amazing time in Macau. Thank you Banyan Tree for saving our Xmas vacation and for providing the kid-sized robes and slippers. We will definitely stay here again if we are ever back in Macau. Love this hotel!
"A perfect romantic getaway..."
We live in Hong Kong with three young children and wanted to celebrate our anniversary with a romantic getaway, but we weren't prepared to travel far without the kids. Macau appealed due to the short commute and we opted for the Banyan Tree on several friends' recommendations. Despite the strong endorsements, we were still pleasantly surprised! The Banyan Tree Macau is the most luxurious, classy, relaxing hotel either of us has ever stayed in, and my wife flew the globe with a major international airline for 20 years! From the moment you enter the lobby and smell the lemongrass aroma that lingers throughout its halls, the Banyan Tree hotel and its staff manage to get every note just right. The staff consistently made every effort to convey warmth and welcome, anticipated our needs, and made all the little gestures that really enhanced the experience. The rooms are wonderfully (but not garishly) opulent, and tastefully decorated and furnished throughout, including a pool in the lounge that made it feel like a spa. We spent a lot of time in the room and barely wanted to leave. The in-house restaurant & bar Belon has lovely ambience with a great happy hour offering, and the hotel has all the standard amenities you would expect of a world-class resort including a Spa, indoor pool and gym. If we were to nitpick and point out an area with room for improvement, it would be the western cooked part of the breakfast buffet. That said, the selection of fruits and juices and inclusion of bubbles were very much appreciated. If you were inclined to bring kids, it is part of the Galaxy complex with its spectacular array of child-friendly outdoor pool facilities. We will certainly be back!
"Real 5-star Hotel Service in Macau"
Excellent room facilities plus exceptional outstanding customer service I have ever experienced in Macau. Spa, no matter the ambiance of the massage room and the techniques of the associate were very good as well.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB)
Check-in: 3:00 PM , Check-out: 12:00 PM