of TripAdvisor Travelers recommend this hotel
Barcelo hotel is best of the best and the location is amazing,easy access to the malls,the lake,the coffee shops and its just around the town, no need to rent a car. your next trip should be to Hamburg
"Arrived very excited. Left very disappointed."
We've stayed at Barcelo before in Gran Canaria and Fuerteventura and were looking at Corralejo as a future trip but not after this. We booked mainly because of our previous experiences - we know it's not the cheapest option but the service we have received previously has been excellent and as a brand hotel we expected that to be replicated. How wrong we were... Let's go with the positives. Location is good - just round the corner from the train station and close to shops and the Binnenaster lake. No problems there. Room - very nice but you expect that at over £100 per night. As per my previous comments, we knew what we expected and don't mind paying for quality especially as this was a birthday treat. Bed was lovely and comfy, shower adjacent to the bed was new to us but liked it so all in all a great room. Staff - Reception very friendly upon arrival but as our visit went on the attention seemed to wain - grumbled 'Good morning / evening' on occasions but not with any sincererity it seemed. Housekeeping staff seemed very friendly though. The bad bits - stayed Sun - Tues in the 2nd week of March. After reception there is a seating area with a lovely flame effect fire. Impressive. Moving further on to the bar - disgraceful. The seating is akin to a works canteen at best. It just looks horrendous and not comfortable at all. Random (dirty) lampshades don't add to the effect, just drags it down more. So much so that we ordered drinks one night and decided to move back to the seating area by reception as we thought that would be better. So we sat by the big table which had someone's left over plate with residual food on it presuming it would be cleared. Also noticed other tables in the 'bar' with similar items on them waiting to be cleared. The table we were sitting at adjacent to reception was also full of smears and needed a good wipe. So we sat and waited for this to happen. And waited. And waited. 4 reception staff busy doing whatever - 2 bar staff obviously 'busy' with other things. One was so engrossed talking to his male friend at the bar that he obviously seemed to feel that laughing with him and sharing mobile phone messages was more important than looking after the guests. We were there a good hour and when we left the dirty plate was still there (and similar on the other tables) and the table still sticky and full of stains. On our return to the hotel on the last night of our stay we called at the bar again for a drink. Vodka and orange and a white wine. 24.50 Euros. Really ' Yes, hotels charge premium prices and I expect that but that's just ridiculous. I really don't see Tripadvisor as a tool to be critical to any organisation but as a help to fellow travellers as I hope my previous reviews demonstrate. However - with the previous experience I have had with the Barcelo brand (excellent) this visit left us so disappointed as we had booked mainly because of the brand hence feel so let down. As such, unfortunately we will be looking elsewhere for a hotel provider for our next city / Spanish break. We don't expect the world but we expect standards to be maintained when paying good money and Barcelo Hamburg was so disappointing. And I've rated poor under duress - my partner was adamant the rating should be terrible.
"Good location and service, however..."
This hotel has a pretty good location. Approx about 10mins walk from the HBF. 5 mins to the shopping district. However, When I checked in, there was a glitch. Said that the 2 rooms that I have booked are on a different floor because it was booked under 2 separate names. (I did do under 1 booking for 2 rooms) Then again, said they could not do anything as the hotel is fully booked. Felt that this couldve been better managed. They gave you welcome drinks and wifi. The room is spacious. Bathing area is big and separates itself from the toilet area. Huge beds, many pillows (very rare in Germany). Would recommend it but if are travelling in a group, specify you are together or get rooms on separate floors. -.-
Stayed here for 1 night in March. Centrally located in the Altstadt, very close to the train station and the shopping areas. Room was spotless with a comfortable. Has one of those glass walls between the shower and bedroom, which I find kinda weird but is common enough in north Europe and particularly Scandinavia. Aircon was really good, very quiet and kept the room temp steady. Didn't have the breakfast there as €25 is a bit ritzy for a continental breakfast. Overall a decent place to stay.
"Clean, modern hotel very handy for man railway station, old town, shops, restaurants, etc."
Our room was unusual; the washing/shaving sink was in the middle of the room, and the toilet had its own door (thank goodness) but seemed a part of the room and not a part of any en-suite arrangement. The shower cubicle was roomy but the shower head was one of those flat discs that is fixed above your head, so unless you have a water-tight helmet you must wash your hair whether you want to or not! Room was clean and spacious enough for two adults. Twin beds were comfortable. When we arrived the room was swelteringly hot. Air-conditioning control is not particularly intuitive, and seemed to have little effect on the room temperature - until we discovered that there is also underfloor heating, with another unintuitive and hard to find control that was not at all obvious what it was. It would have helped in there had been some notification of this. Breakfast is extra: we didn't try it but am told by another family member that it is excellent. Nor did we try the restaurant, which seemed expensive according to the menu. Would stay here again, despite the bathroom arrangement.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM