The Barceló Santiago is situated in the west of Tenerife and has direct access to the beach, located just 200 metres away. Tenerife Airport is 45 km away, Santa Cruz de Tenerife is 95 km and Puerto de la Cruz 53 km.
lovelt time, wonderful greeting, abundance of food - very happy.Comment of T. Helen , United Kingdom the 2014-09-28
The resort is well situated in front of the beach. You don't have access to the beach until you take a taxi for a one minute but the pools are amazing, clean, and on the top floor with an ocean view and DJ the whole day, so you just don't want to get out of it until sundown!The best part is that there are activities all day and night for kids and adults which gives it nice combination for a rhythmic animation. The restaurant has a good quality of food and service. The best part is the one on the terrasse with the best view and the best temperature. I would definetly go back to this hotel again!Comment of B. Wafaa , Morocco the 2014-08-19
"13th time and for the time disappointed"
This was our 13th annual visit to Barcelo Santiago and we feel we are justified in highlighting our experience which sadly has not lived up to our expectations based on previous experiences. On arrival with several other Thomson guests a rather hassled looking man pushed about 14 registrations forms round the reception desk and told us each to fill one in. One by one the people were then attended to – we were last, but someone had to be. Two weeks prior to our arrival I has requested a specific room or one close by. In previous years our same request has always been granted but this time we were given room one floor up so it was not the end of the world. Once in the room we were surprised and disappointed that there was no recognition of ‘loyalty’ by way of a bottle of wine, fruit etc. as in previous years. Nor were there any slippers for wearing in the room and bathroom. The only refreshments was 2 bottles of water in the fridge. In the lift we had noticed a poster advising of a Guest Experience officer – there was no indication as to when she was available so we stopped by her desk, in the lobby, several times on our first day. Never did we see the lady (Marta) and so we asked when she would be available. We were told there are no specific times!! Anyway a man at Reception registered our disappointment and our request for slippers. Needless to say the slippers never appeared so we left a letter in an envelope addressed to the Guest Experience Office on the desk. 7 days later we had never even had acknowledgement of the letter nor did we ever see ‘Marta’ and we wonder if she really exists. Surely a Guest Experience Officer should be in evidence on a daily basis and be approachable' A further request for slippers did result in 2 pairs of slippers and we were also told that it is no longer policy to recognise loyalty with a bottle of wine. Having been MY BARCELO members for many years now we are not really sure what – if any – benefits we get! We are also loyalty club members with another hotel chain and when visiting we get our registration completed for us on arrival, always get the room we require, a welcome bottle of wine and bowl of fruit plus flowers and other sweet meats throughout the stay. The room and bathroom are now looking very shabby. We remember the last refurbishment in 2006/7 and it seems another one is now overdue. Whilst we applaud the variety of bed linen options we had two unused pillows and duvets squashed up on the floor in a corner all week. The room and bathroom need brighter lighting and a mirror is needed over the ‘dressing table’. Our biggest disappointment was the obvious change in the dining room and buffet. The salad bar now contains more dishes but this just gives the impression that there is a massive choice when in fact two or three dishes in fact contain the same thing. The basic salad items looked sad a boring – bowls of grated salad, cabbage, bowls of cut up tinned ham and tuna scooped out on a tin – with no garnish or dressing. Grey sliced tinned mushrooms, etc etc. I am a salad lover and of course there is a limit what you can do to create variety but this was just so bland and boring. When there was the odd dressed salad dish there was no indication of the content so it was not possible to know if they contained meat. The paella dishes which used to be so delicious were soggy, the rice was stuck together and mushy and the prawns dissolved into a liquid mush. The new arrangement for queueing for freshly cooked meat or fish creates a huge bottleneck and we often gave up especially if we wanted fish and the one chef seemed most interested in cooking the meat. Some nights there were 4 or 5 different types of potatoes on offer but few other green or root vegetables. The deserts were garishly coloured oversweet cakes and pastries. Gone are the cold baked apples and cooked red berries that we used to have. On the positive side the cheese station has been expanded and offered a great variety each meal. In the bar the AI cocktails on offer are now very watery and bland and we note that Campari has been removed from the AI option. We would like to thank Pablo, who we have known for many years for being so friendly and helpful. As it happens this year we did not have good weather during our week but that is a chance you take at this time of year. However it did mean that more people were inside and there is a limited number of places to sit comfortably to read or relax so we spent quite a lot of time in our room. Fortunately we have a stunning view across the water to La Gomera with the ever changing skies so this was no great hardship. We play tennis every day and the arrangements for that were, as always very good and we used the gym daily which is small but adequate for holiday use. We hope our observations are viewed as helpful and constructive.
"Very dated rooms"
We visited this hotel on the 3rd January for a week. It has a 4 star rating with Thomsons who we booked with but is definitely not worthy of a 4 star rating. We were given room 249 which is along a dark corridor. We found the rooms to be very dated with chipped paintwork and furniture. The bathroom too was very dated with chipped tiles and rusting pipes, taps and had a smell of drains. We complained about this and they sent someone to put some type of cleaner in the plug holes in the bath, bidet and sink. This did not stop the smell so we went to reception and asked to be moved to another room. My husband had to be very forceful in demanding another room and eventually we were moved to a room on the 3rd floor which did not have the smell but was just as dated. We heard many guests asking to be moved whilst we were there. I would say, the rooms are as clean as they can be but not up to a 4 star standard. We were told they will be starting to renovate all the lower floor rooms in March. The pool area is very nice and is on the 6th floor on the top of the hotel. The restaurant again I feel could be improved. Normally someone shows you t o a table but here you are left to find your own table. I feel the hotel was short of staff in the hotel because when they were doing their show cooking, one person was left to cook the meat and fish and this was always over cooked. The food that was already cooked and put in trays under lights was often dry and not very pleasant. The salad was plentiful and very good. The breakfast again seemed short of staff as omelettes were only cooked on 3 mornings but when they were available they were very good. Eggs were cooked as you wanted them and there was a good choice of fresh fruit, cereals, meat and cheeses etc. We had a meal in the a la carte restaurant on their Romantic dinner night and this was very good and I would recommend it, it is 20 euros extra per person. Pool towels were available at 12 euros each deposit, which you get back when you check out but if you want to change them you have to pay 2 euros each time to change them. The room safe is charged at 3 euros per night. There are some shops and bars opposite but it is only a 15 minute walk to Los Gegantes where there is much more to do. You do have to climb a very steep hill to get there and wherever you choose to walk to you will have to climb steep hills. I would not recommend this hotel to anyone with mobility problems.
"Get your towel out by midnight, as by 9.00am not much left"
Hated the footpath along the 2nd floor, very public and NOT 4 star hotel security or privicy. The poolside floor deck was never cleaned, cups and plates not collected and no attempt at poolside service. Lots of sunloungers, but get out early or they are booked, no poolside tables or chairs
Good for views, range of food and has activities on during the day, rooms a decent size and a fridge. Gym and outside exercises during the day. Large hotels in excellent location near the sea and shops, restaurants right outside entrance.
only there for 4 nights a longer stay may have improved some of my negative comments. for instance l might have taken part in more of the day time activities, Also with seeing more of the different shows in the evenings l might have more appreciated the entertainment teams efforts.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM