"Another lovely family trip to beach palace"
We stayed at beach palace for 9 nights in a family suite. This is our third time and we love this place. It is luxurious and the service is incredible!! We came with my siblings families, 6 adults and 7 children ages 11-1.5. Everyone was so welcoming and loving from Zulikey our diamond concierge to Gabriella at breakfast, Rudy at the beach to Jose the restaurant manager and Jey in the kids club just to name a few. Their smiles and welcoming nature made us feel at home. I truly love cancun the weather is perfect, the food is delicious and most importantly the people are kind and welcoming. Thank you!!
"Wonderful Spring Break with Kids"
We just returned from a one-week stay with our boys, ages 5, 7, and 9, and all of us are depressed today because we just want to go back! I read a lot of reviews before planning this vacation, so I had high expectations, but the Beach Palace just blew us away. The beach is amazing, the pools were perfect, the food and drinks were awesome. The employees treated us like royalty. Yanet at the pool kept our drinks flowing and brought us lunch each day. She was so kind and friendly, and she really went out of her way to make our vacation fun. The employees at the buffet, the pool bar, and even the housekeeping staff was amazing. A lady knocked at our door each evening to offer us towels and chocolate. Every employee we came in contact with was genuinely friendly and made a point of making conversation with our kids and ensuring our needs were met. At one point my son cut his toe at the pool. It was just a tiny cut, but it was bleeding a little bit, and before we knew it we had a life guard bandaging him up, and several hotel employees swooping in asking if he needed further medical care and trying to determine if there was a broken tile somewhere in the pool. The level of service was really incredible. I can't imagine hotel staff caring that much at any hotel I have stayed at in the U.S. The entertainment staff had fun activities for kids and adults throughout the day. The staff inside the hotel helped us plan a snorkeling/swimming with dolphins trip that was perfect for our family. For us, this hotel combined the perfect amount of activity with mellow relaxation. We can't wait to come back!
We visited beach palace 28/02/2017for a family of 5 adults,2children . From the minute we arrived the staff were so helpful and friendly. We were taken to our room which was on the 11th floor with 2small children this wasn't ideal we phoned reception within 5 minutes we had a new room on a more suitable floor. The staff at breakfast and lunchtime got to know is over our 11 night stay all extremely helpful and the chefs with 2 fussy children they would make them something else to eat the staff around the beach and the pool work so hard in the heat to serve everybody food and drinks, and not forgetting the kids club staff and entertainment staff! All absolutely fantastic and made this our best holiday EVER we hope to return to beach palace in the future. Special shout out to angel,bernabe,Reuben,Diego and all the staff at breakfast and lunch as I didn't catch all your names x
"The perfect trip "
My family and I just can't stop thinking about how amazing our recent trip to Beach Palace was. From check in to check out the service we received was top notch. We started every day off with an omelette made with love by Gabriela and were taken care of by Esteban by the pool. Esteban took special care making sure our family was looked after well. Every meal at each restaurant was fantastic, the spa was amazing and the beach was pristine. I would recommend to everyone looking, a visit to the Beach Palace!
We were there in early-mid March as a family. The resort was very clean and safe. The beach was in great condition along the entire strip for everyone to walk along. The ability to go to Moon Palace and use their facilities was a bonus. The kids had a great time, were active and could choose their own food and drinks without us worrying about anything. We took a few excursions which added to our great experience. The staff (mainly interacted with the food staff) knew our names by the second day and would always have a smile and be eager to help anyone in our family.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM