"Our Favorite Palace Resort!"
We have been to the Beach Palace around 5 times and we love it here! The service is great! We especially appreciate Yadira, Jazz , Fernando, Yanet , Erik, Rigo, Daniel, Zacharia, and Roger who are outstanding servers at the pool! We were welcomed "home" and immediately received an upgrade to a suite! The resort was about 90% full and most were not members, so they wanted to treat us right ;) The food is exceptional and you are allowed to eat at the restaurant of your choice each night. On Wednesday night we attended the Chef's dinner and it was exceptional food and service! There was also live music at the Chef's dinner. We did take the bus to the Moon Palace one afternoon, so that we could use their spa service there (couples romantic massage) There is a free shuttle to the moon palace.
"Very friendly staff to make for a pleasant stay."
Although we had some maintenance problems with our room, the resort was quick to attempt to address them. The omelette chef, Gabriella, was always ready with a bright smile and friendly greeting to get your day off to a great start.
"You'll feel like royalty!"
If you're looking for a great place to stay, where all the staff will make you feel like loyalty, this is the place! The hotel is awesome, nice location and good infrastructure. The staff is great! Special thanks to Gerson, a waiter who was always worried to give the best experience to the guests at the restaurant. Gabriela was another fabulous staff member, she was the cook behind our delicious breakfast omelets! And if you travel with kids, they have a special place for them, where Stephanie kept the kids busy playing games. We had a great time, our vacation was great! If you're planning to have a great vacation experience, book with them!
"Amazing !!! "
Service: everyone was very helpful and nice! From the moment you arrive you feel welcome, they make you feel you arrive to your home away from home! Food: great variety and taste ! Breakfast Snacks Dinner you name it. congratulation to the Food and Beverage team Facilities: very modern, clean and in great shape. keep like that the little details are the one that count the most Never found walls that needed paint or chipped furniture. Beach and Pool: nice clean and the perfect spot to rest is the pool they have at the terrace plus it has an amazing view of the lagoon and the beach ! Location: great location and it's walking distance from la Isla shopping mall Congratulations and Thank you for a great vacation Beach Palace Staff!
We had a wonderful time at the beach palace with extended family - sad to be heading home tomorrow. The room was great, the pool and playroom were great for my 3 year old son and my teenaged nephews loved swimming in the ocean! We had great service from all of the staff! My whole family did exercise classes throughout the week with Emma which were great - we liked the cross fit and the paddle board yoga in the pool. We had excellent food and drink service at the pool from Christopher and we loved the steak restaurant Terraza - both Jorge M and Francisco E were great waiters - very attentive and accommodating!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM