"Our 2nd trip!!"
This was our second stay at the beach palace! Everything was just as wonderful! I just wish we had more time this time. We brought our family and everyone loved it! Thank you to the awesome staff: wok- nikolas , our cocktail waitress: Yadira , isle majures dolphin adventures- Fernando and azteca!! We will be staying at isle majures next time!! Thank you again for a fabulous time!
"Cancun warm up"
This is our fourth trip to Cancun staying at a Palace resort. Pros: 1. Great service staff Sonia, Diego, Ernesto, Gaberilla in the dining area provided excellent service. 2. Beach staff was very attentive especially Juan Carlos 3. Beach area well maintained 4. Excellent entertainment, Michael Jackson Show and Chefs Dinner - a must!!! 5. Room service is fast, correct order and tasty 6. If you are going to buy into the Palace resort membership be sure to talk to Monica. She is well informed and professional. 7. Spa experience was very relaxing Cons 1. The overall upkeep of the rooms and cleanliness of public areas seemed to have diminished since last year. Hope this is not a trend. 2. Looking to upgrade your membership avoid David Bragg. The rudest sales person I have ever encountered. I am overweight and he started by calling me Big J ! Went on to tell me about his asthma and challenging childhood. I don't care, as I told him cut to the chase. His behavior with a female staff member was way out of line. Told her they would make pretty babies if they got married. We went to get up and leave but was rescued by another sales associate. Prior to this encounter had excellent sales personnel.
The hotel has a beautiful view from both sides. The restaurants in the hotel have incredible food! The pools are great. The activities are fun. The only thing I didn't like about the Beach Palace is that I had to leave! I wanted to stay forever. The best part was the staff. Everyone was incredibly friendly. Jose at the swim up pool bar was my favorite. My husband and I were lucky to make a great connection with Jose on one of our first days there. He greeted us as friends every time he saw us after that! The friendly staff made the vacation the best experience ever. We want to go back for sure!
"Great Family Resort"
We stayed at Beach Palace with another family in Jan 2017. We have stayed at many resorts and the value for our $ was great. Overall the experience was positive. We were originally booked at the Moon Palace however it was nearly full and we would have been required to say very far apart. Our kids our young (1-6) so that was not okay with us. The Moon Palace is huge and probably 20x the size of the Beach Palace. Beach Palace is small and very nice. Food was excellent, beach was nice however waves are big and under toe strong so it is not great for kids. The pools were fun. Our biggest complaint would be that the pools were cold. The kiddie pool, main pool and roof top pools all ave heaters but were not on. We had to complain and request the heaters to be turned on and finally speaking there public relations (Normal, Alejandro) and GM (Wilma) our requests were accomodated. There is not a lot of activities to do at this resort vs. larger resorts but for us it was perfect.
A++++service. The customer service is by far the best we have ever experienced and we've stayed at many 4 and 5 star resorts! 5 star staff! If you want to be treated like a King or Queen I would stay at Beach Palace!!!! We had special request for food and chef Uziel went out of his way to make us dinner for two!! The Spa massage was one of the best we've ever experienced. Hotel is a little dated, but well maintained. Overall great choice for family vacations/ weddings etc.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM