of TripAdvisor Travelers recommend this hotel
"Outdated and "
We stayed for 3 nights in end of April 2017. This hotel is outdated. It feels old and run-down. It needs major renovations to bring it to western standards and to justify its price. We had only 1 shower towel when we got the room. The toilet broke down after using it twice. The sinks and shower were partially blocked so when you took a shower your feet would be atanding in 2 inches of water. Air conditionning is not programmable from the room therefore it was stuffy and humid during our entire stay even if they came to check it. Nothing was really cold in the mini-fridge. Hotel restaurants are expensive for chinese standards. An overall poor experience and would never go back.
"Perfect Hotel in Beijing"
This hotel is so close to everything including Tienanmen Square, Forbidden City, Wanfujing Street (for shopping and food) and many subway stations. The room is so spacious, I do not think I've stayed at one with as big of living space in the room and the bathroom and tub is very very big. The staff and so help with any restaurant recommendations and your travel plans. Their English is amazing and also were patient when I practiced my broken Chinese sentences with them. Would definitely come here again.
"Fantastic hotel, great location, some issues"
The hotel is absolutely magnificent, with an imposing lobby and very spacious rooms. My room (7412) had both a bedroom and a living room, as well as a large wash/shower room with separate toilet and bathroom (in the UK language sense in which bathroom means a room with an actual bath!). The room is cables for internet, and there's an Ethernet cable in the desk to connect your laptop. There's also wifi - though this wasn't always reliable. There's a laundry service (quite expensive), iron in the room, lots of closet space, a desk and a safe - as well as a well-stocked minibar. If your room rate includes breakfast, this is an all-you-can-eat affair with fruit, mueslis (cereals), a range of omelettes, rolls and croissants, etc. This breakfast is also available separately for around RMB200. There's also a business centre on the fourth floor, with computer and printer. We had two rooms among three, and the other room had some faults, with lights randomly switching on during the night, so that it was necessary to move to another room. The temperature in the room couldn't be adjusted, since the aircon is central and hadn't yet been switched on (in April), and there were a few other small issues.however, our stay was overwhelmingly pleasant, and I'd recommend this hotel, particularly as it's only a 10 min walk from Tiananmen Square, 5 mins from Wangfujing shopping area and 1 min from the subway station.
"Historic hotel with amazing concierge/bell staff"
Fabulous historic hotel with bar that has all The photos of the famous heads of government that dined there with Mao Zedong Best margueritas by Albert ! Close to the forbidden city and shopping. The best thing was the staff in the lobby We bought pottery at the puanpyiang markets and the staff, Luke wang, peter and hank could not have done more. They packaged up 22 kg of pottery which arrived safely intact ! Cannot praise those guys enough. So friendly and generous. Well done
"Historic and grand hotel, but definitely not Raffles anymore"
We chose this hotel because we saw that until recently it was a Raffles hotel and we assumed it still provided 5 star comfort and service under a different name. It's true that this is an historic hotel, with grand public spaces and large rooms but that's really where the 5-star hotel feel ends. The hotel is extremely quiet, service is lacking, decor needs updating and bar/restaurant aren't to western standards. Check in was slightly disorganised, we arrived at 4pm and were told our room wasn't ready, but then after a few minutes it magically was ready after all. The room didn't seem properly clean (hair in the sink, etc) you can't control the temperature, our phone didn't work and the lighting control panel is very confusing. There was no book in the room giving information about hotel facilities (restaurant times, etc) and we just had to figure it out for ourselves. One evening we wanted dinner in the restaurant. It's only open til 10pm and we were turned away at 9:20pm anyway. We then wanted room service but there was no menu in our room. A maid came to the room and just pointed at the breakfast menu and left. Eventually we did get room service and to be fair the food was excellent (why can't the rest of the hotel be run to the same standard as the catering'). More generally, as others have said the hotel is quite dated, the staff don't speak great English and seem really scared of any interaction with foreigners (so you don't feel able to make requests or complaints). It feels like the cheap version of the more professional looking Beijing Hotel next door. For Beijing the hotel is probably a high standard, but if you're a westerner expecting a 24 hour bar, a late opening restaurant and impeccable service and cleanliness, you should stick to the western run chains. The wifi works fine. As for the location it depends what you're looking for. It's very central and close to a subway, so good for Tiananmen and the Forbidden City. Wangfujing Street has some shops and excitement going on but if you want western nightlife (bars and restaurants) nearby then you really need to be staying nearer to Sanlitun.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM