of TripAdvisor Travelers recommend this hotel
"Don't expect much"
This place needs so much work. Other than the front desk the staff was amazing!! Very noisy though. I am a member, but not sure I would return. No frills resort, except the noisy weddings. Spa was great!
The bar at the loby this service is very good and pronto with Benito cituh, the barmaid. I love the place and the drink. The service at the restaurant is very good marisela, she so great, kind a women!! You should go :) it's a good place i love it and i will return for sure.
"My 50th Birthday!"
Amazing vacation! Thank you to Louis/Loui (sp') we called him the 'Captain' for making my 50th birthday so special. We were seated at a very special table for two and greated by rose petals on our dining table and champagne. A special dinner was prepared just for the two of us. My husband didn't even have to make any arrangements it was all prepared without our knowledge. Thank you to Angel (always a smile on his face) for the flaming Sambuca presentation while serving my personalized birthday cake! Eduardo at the pool bar was so nice, we miss him already!!! All of the staff were great, I kept a journal so that everyone would get the recognition that they deserve however I lost it. A few of the names I'd like to mention by memory are Emanuel, Nathaniel, Giovanni and the guys at the sushi bar. Amazing sushi! The resort is small, just the way we like it and the oceanview suite is worth the up charge. The beds are also very comfortable!! The only thing lacking is music in the lobby lounge area and no entertainment for those who might enjoy this. We will return!!!!!!!!! 😁
"It has potential"
There were many things about the hotel that I enjoyed, but in the end the problem areas were to great to fully enjoy my experience. The AC was not working for the first 2 days despite assuring me others were having issues, or that it would be fixed, or that it was fixed. They did provide a fan on the 2nd evening, but it had to demand a new room which they provided. The food is not worth it. Do not get trapped in to thinking "it can't be that bad". It is. Go across the street for a decent meal. Also, when ordering from the bar be sure to get a receipt. The bartender is very friendly, but in accurate about whose ticket gets what drink. You have to sign in advance, but do not get confirmation of what is being charged until you check out. And once your signature is on the receipt then you are going to have to pay, no matter how fraudulent the charges are. The pool was well beautiful as was the hotel in general. With a little more intentional effort it would be worth recommending
"Bel Air Collection"
The hotel is very old before the reconstruction. And service is very slow. There are not enough umbrellas. Beachchairs weren´t adjustable. Bars were opened too late - at 11:00 o´clock. Everywhere was a grate draft.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM