of TripAdvisor Travelers recommend this hotel
"Has potential....but service is not good."
Service was SUPER SLOW. Took us 30 minutes online just to check in and put. They only had one person at the front desk doing EVERYTHING! (Car rental, check in/out, reservation etc.) The place has potential, but they should focus more on customer service. Beautiful pool overlooking the ocean.
"Older hotel but excellent access"
Great beach front place. Older property and slightly run down but staff and willing to help out and always available to get you a drink or help you order some snacks. Very good with allowing for early check in. We were able to grab lunch while waiting for our room.
it was terrible. Stay away everyone. The room had loudly noise from outside and inside. The wifi is not working. If you don't want to screw up your vacation, stay away as far as you can. The front desk is terrible.
"Horrible. Never coming back to this hotel."
Horrible Customer service. Only one staff for check in and check out, causing wait time od atleast 30 minutes for check in and check out. Plenty of staff to carry your bags. Pool staff is great. Restaurent food is not so good. Dessert is awesome in taste and price. Restaurent staff are also not so good. Hotel has complementary post dinner dessert provided to room and it tastes great. Less 1 star for overall hotel and room clenliness. Toilet flush did not work. So if you check in first check flush to avoid room changes later. Complementary bread and bakery bread items in morning along with cold(temperature cold regular coffee) coffee and no staff around to help. Complementary evening snacks involves cold (temperature cold) coffee.
"Good hotel if you're on a budget"
We stayed here for three nights in late December. The first room we stayed in didn't have a privacy lock on the inside of the hotel room. The door locks but anyone with a key can enter at any time. Unfortunately, we were awoken by a staff member opening our door at 2:15 AM while we were sleeping. We jumped out of bed and ran to the door and saw the staff member hurrying away. I assume it was an honest mistake and I don't think the guy wasn't trying to rob or attack us but that's a scary situation to be in. We emailed the general manager the following morning and were upgraded to a top level room within a few hours. We have no complaints about the top level room except for, of course, the absence of a privacy latch inside the room. Other concerns: - The shower in the first room was clogged so I was standing in an inch of dirty water within 2 minutes of turning on the shower. - The elevator is extremely slow and dated. Be prepared to take the stairs. - The second room we were in had a balcony. While standing on our balcony, you could see onto the balconies below us and there was trash on those balconies that had accumulated over time (cups, cigarettes, a rag, etc.). I would think the staff would clean the balcony when they're cleaning the room. - The property is dated and needs new paint, power washing, new mirrors in bathrooms, etc. I will say that the general manager was very responsive when we expressed concern about the incident described above, whereas some managers might have told us they'd look into it but not move us to different room. - beach service staff was very responsive and did a good job of ensuring people on the reserved lounge chairs were actually guests of the hotel - lifeguard always on duty and did a good job of regulating the beach area - the pool is an infinity pool, is very large, has a bar with bartenders, etc...very nice. - staff is friendly - We were there for New Year's Eve. Although we didn't participate in it, the hotel hosted a dinner party with large tables, a dance floor, music, etc. and it looked like the guests who attended were having a lot of fun. If you're on a budget, this is a good place to stay, but I wouldn't recommend it if you're picky when it comes to the details of the appearance of a hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM