of TripAdvisor Travelers recommend this hotel
I have just returned from a wonderful week of Mexican hospitality. The Belmond is authentic, small and perfectly located on a beautiful beach. If you need some rejuvenation for your soul this is the place you will find it. The ocean, the jungle, the wildlife, the beach, the daily yoga/meditation and the spa treatments will all help to destress you in the best way possible. It's possible to stay at many good 5 star hotels and expect a certain standard of service and facilities for your money but the element that makes a good hotel great is always the staff. The staff here are charming, friendly and welcoming and clearly take pride in what they do. I can't comment on any trips or activities - I didn't feel the need to do anything else. In fact I didn't leave the hotel until I left for the airport. I'm sure I will go back and be more adventurous next time. In fact I will have to go back as I left a little piece of my heart there. I'm already missing my margaritas at Freddys bar - not to mention the sun!
"You can meditate on the memories of the its beaches."
The Belmond Hotels are one of the most loved accommodations by me and my family. We have been fortunate to stay at The Belmond Hotel in das Cataratas, Iguassu Falls, Brazil and Belmond Grand Hotel Timeo in Taormina, Italy. So we were expecting something close to perfection here in Riviera Maya too. And it was. Plus the beaches of The Belmond are truly the best of the entire Riviera Maya. There are just a few places on our planet I would be happy to return to anytime. This is one of them. Impeccable service, fantastic views, and warm - like fresh milk - water of the Caribbean Sea. If you are lucky to catch a fish from the ocean during a fishing expedition, Belmond's kitchen will superbly cook it for you.
"Wonderful stay last week at Belmond Maroma Resort"
We stayed 3 nights at the 5 star Belmond Maroma resort this last week. We had a beach front room on the ground floor #32. The room was small but we like the location and did not request to move to a larger room. Everything was excellent all around. Beach is just unsurpassed. Soft sand beach with very good chaise lounges, etc. The staff was very attentive to your needs. They brought out various things, cool drinks, nuts, other offerings. Just great. Food very good.
We've just had a wonderful 11 days at the Belmond Maroma - a beautifully architected, warm hotel with exceptional staff who were welcoming, attentive to our needs and who exuded a sense of pride for their hotel, culture & Country! The hotel has excellent, five-star, facilities, but also has empathy with the natural environment of which it's a part of - iguanas, coatimundis and pelicans were as much a part of our Belmond Maroma experience as the pools, excellent food and drink, and beach-side service. One experience we'd recommend is taking a snorkel trip with Giovanni & Jose at the hotel's dive school - my wife and I went out with Giovanni together and he showed us the coloured fish of the reef, a barracuda, a lobster, starfish, a ray, an eel, a cenote and -- most wonderfully-- a turtle. Our advice is keep up with Giovanni in the water! He's got eagle eyes and will show you the best wild sea life of the Caribbean!
"WOW, great hotel, old hacienda and so well kept. Amazing service ! and great food too."
Great hotel overall. Certainly amazing service, same as you would get at the best Four Seasons hotel around the world. The Belmond Brand is the old Orient Express Brand and still lives up to its high standard. Great food and beautiful hotel and location on the beach, about 20 minutes drive from Playa Del Carmen, but to be honest you dont want to leave the hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM