of TripAdvisor Travelers recommend this hotel
"Wonderful Beach Experience"
We spent a week at Belmond Maroma and savored every minute. The facilities are picture perfect and well maintained while keeping a strong sense of beach, indigenous culture and jungle. The staff are premier - every single one. They are friendly, engaged, responsive and make you feel at home. Morning breakfast - included - was always delicious with many healthy options. The beach at Belmond Maroma is among the very best in the world. The spa is extraordinary. The room was beautiful, but the closet space was small. There is an extra charge to have television in your room, but we didn't find it worthwhile since it was primarily Mexican TV. It was overall an extraordinary experience. We will definitely return.
"Perfection on a picture-perfect flour soft white beach"
We are here now at Belmond Maroma and are as enchanted as we are indulged and coddled. The white flour-soft beach is beyond superb (no seaweed, no jellyfish), the ocean is delightfully frolicsome and swimable. The service is beyond compare. The setting extravagantly gorgeous with gardens, parrots, the occasional coati and hundreds of candles at night. I may exhaust my store of superlatives. The sweet kindness here is a special treat most welcome. Being treated this gently is sufficiently rare that I am fine with paying the premium rates here. We're in suite #60 which is finest kind although the private workout room is wasted on us. Exceedingly comfortable with a gargantuan bathroom fit for sybarites. Candles everywhere (including over the deep, two-person marble bathtub), a gorgeous bricked dome over the four-poster bed which is comfortable, king-size and lusciously dressed. It's our 45th anniversary so the romantic fa-la-la is much to my taste. Even my senor likes appreciates the romance. One caveat. This is a spread-out resort which is great; yet be aware the uneven concrete and stone pathways require careful attention. In general this is not friendly for those with mobility issues. We'll be back this spring. Adore this special place. It is remarkable.
"Beautiful and brilliant service "
It's taken me a year to write this review but having been to some other apparently 5 star hotels since I've realised just how fantastic Maroma really was. The staff are very friendly, helpful and seem genuinely proud of their country, jobs and culture. They are so welcoming everyday and recognise you and ask about what you've done during the day and take the time to recommend things from trips and sites down to their favourite cocktail or food. The food and drinks at the hotel are fresh and delicious and there's a great choice. They are always doing exciting and different menus like beach BBQs and traditional Mexican night. We were there over new year and the fireworks, band and cocktails were so much fun. Time spent on the beach is so relaxing and staff are very attentive bringing you towels and offering drinks and food. Every day someone comes out with a wooden trolley offering iced drinks, dried fruits or ice cream. There's lots on offer water sports wise and we hired a little sail boat almost daily, went on the snorkelling trip and my husband kite surfed. We didn't scuba dive but we heard from others that it's very good. The hotel is kept immaculately and it's lovely to walk around with its mature gardens and forest at the back which you can take a stroll or bike ride through and see the wildlife. The spa is very nice and offer a good range of treatments. We went on a couple of organised trips to the cenotes and to swim with the turtles. Both were well organised and had very kind and knowledgeable guides. I wish I could remember all the staff's names but in particular Moses, Cesar and Fernando were lovely and so helpful. We have since had a little son and I'm already looking forward to being able to take him to Maroma and will certainly be looking at other Belmond properties for future holidays.
I loved this hotel. The location is first rate. The service is amazing, unobtrusive and personal. The food is very good. Each night, candles are placed throughout the resort, and it creates an incredible atmosphere. It is a quiet and serene place to be. One warning - the prices in the Resort are high; but swallow deeply and just enjoy.
"Best of the Best"
Belmond is the best hotel on the coastline from Cancun til Belize - And world class does not come cheap. So go for the low season where the service and experience is maybe even higher than the busy periods.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM