of TripAdvisor Travelers recommend this hotel
"Gorgeous resort, wonderful service - great management"
I highly recommend this resort - I wasn't sure what to expect at first, but it is truly a gorgeous facility - one of the most beautiful and spiritual spas I have visited - the beach - or I should say "bathtub" is fantastic - with lots to do or do nothing at all - super comfy and cushy beds on the beach with a full staff to bring you anything that you need - set in the jungle and on this gorgeous ocean, it is a true 5 star resort - food delicious as well and the chef will accommodate your palate and create options for the fussiest eaters.
"Amazing detail and one of my fav resorts of the world"
I don't say this often but this is truly one of my fav resorts in the world. I don't know what it is but Belmond Maroma is just a simple yet elegant resort, and just kinda magical. It just has a certain charm. Maybe since it has it offers private unique bungalows, (w/ stylish rooms), or the people that work there, the spiritual spa, or just the setting of the location on the beach with the surrounding lush jungle areas. Maybe the tequila they serve too... It is about 45 south of Cancun airport, and 30 min from downtown Playa. Once here you feel so into the experience you really won't want to leave, there is no reason. You arrive through a to a small lobby with a warm personal sit down greeting check in with a welcome drink. I was led to my personal ocean view suite that they updated since I booked with Virtuoso. It was a beautifully designed suite, so clean with amazing detailed with perfect interior design that fits perfectly with the region. Nice amazing beds (with 4 post with well designed mosquito curtains) . Every room is spacious, large bathroom dual sinks both sides, a fitness room and indoor shower that led to an outdoor shower. Outside a nice patio with lounge chairs and a plunge pool. Outside the room was private day beds in a grass in front of the suite, and others on the beach. The beach here is amazing. Belmond Maroma is placed on one of the best beaches in the world, like one you would experience in the Maldives. Perfect white sand - and warm 88 degree water beautiful blues dark light and clear water. There are a number of day beds, chairs, umbrellas in this perfect environment. They have 3 pools and they are small but with a beach like this you will not really want to be by a pool. The staff set up your beach beds, chairs, umbrellas as you wish any way that suits you. The service on the beach and whole resort is excellent. With friendly staff always with a smile they are there at any moment to meet your needs or requests, whether it be drinks, food, or anything. You lose all your worries here .. and problems just go away. One night was just perfect weather. I got a cuban cigar (that you buy there in a case which the sommelier personally picked out for me) and went to the beach and sat on the beach bed at night with a drink and enjoyed sitting looking at all the stars with the ocean sound. During the day you see winding gardens that lead you around the resort. At the night it is amazing all the paths lit by candles leading your way around. Just stunning, and memorable. There is a number of restaurants, El Restaurante, El Sol Topas, and Freddy's Tequila Bar. I ate most meals at the Freddy's beach bar with the amazing friendly bar staff and exchanged stories with other guests what a great experience the Belmond Maroma truly is. Many are return guests - that find this place special as well. It was just a friendly comfortable with the best beach view to relax and enjoy some company. The food is the best. One night I did not want to go to Playa for Tacos at my fav local spot El Fogon. I asked if the chef can prepare me some, and in minutes the most amazing local tacos, with all the sauce and everything. I had one night the grouper cheviche that was served with chips, guac and pico. Take your pic there and you will not be disappointed by what you order. Don't be afraid to request unique things off the menu - and you may be surprised with what they can do. I enjoyed a half day at the spa for a Mayan lavender mud massage. It was so refreshing and made my skin so soft. There is in the spa a cool pool like a jacuzzi - then hot sauna, steam room. Outside there is a waterfall you can sit underneath, and let the waterfall massage you. There is a deep spiritually and tranquility you feel here at the Kinan Spa, with the setting and all the services. There is a tree in the middle that there is a ceremony/ritual for re-birthing, and you can see the famous bees there, the indigenous Melipona bees, that have no stingers! It is something to observe the bees coming and going as the queen guards the entrance. They have morning yoga group class which I did a Vinyasa class and highly recommend that during your stay. Trust me this is a unique experience. No it is not all inclusive. Breakfast was include Virtuoso amenities, and found the pricing reasonable par with any luxury resorts. I think of returning .. and know it is just a matter of time. You will not be disappointed at staying here, it truly is unique.
"Amazing resort.. Beautiful beaches.. Relaxing yet romantic!!"
The Belmond.. Is one of our favorites. We love the quietness and authentic style of the resort. The people are fabulous! Even the ground's keepers. They always meet you with a genuine smile and warm greeting. The sincerity of the staff is the best we have encountered. One of them told us "if your not happy I am not happy". We truly believe that is the spirit of the entire resort. The elegant, romantic and old world style using real candles on all the walkways and on the stairs of a night are an nice touch. Then to relax you have your choice. Which is difficult!! You have three pools all very private and secluded or the beach. The beach is awesome from the sand to the spread out beach cabanas. If you don't like crowds and want to come and relax at an authentic Mexican style resort you will love the Belmond. The food was all exceptional. We did not do the meal plan but if you chose to there are a lot of choices and generous portions as well. Another plus, the onsite scuba diving! Jose is an amazing Divemaster he is always gracious and helpful, yet funny as well. Cannot say enough kind words about him. He is one of the main reasons we came back within 6 months of our last visit. In closing.. The tennis courts, gym and spa were all excellent and just reminds us of why we continue to want to make atleast an annual stop to the Belmond Maroma!!
"Highly recommend "
Customer service is outstanding. You have to have at least one Spa treatment. Ask for Carla or Carmen. They are very good. Don't forget to stop by Freddy's Bar. You can't go wrong staying here. It is definitely paradise.
"Perfect in any angle, worth the money"
We stayed at Belmond for 2 nights, and it was amazing. Great Food, Room, Internet SUPER fast, Staff, Gym, and beach. I will come back to this Hotel. It may not be cheap, but it is worth every penny. It makes you feel comfortable and relaxed.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM