of TripAdvisor Travelers recommend this hotel
"Superb resort for relaxing getaway"
The key takeaway: My wife and I have stayed at many high end resorts and this is the only one we have consistently returned to. We have had great experiences elsewhere, but Maroma is just that fantastic. It is ideal for a 4-5 day adult getaway. Belmond Maroma is small, intimate resort that allows visitors the opportunity to truly enjoy a beach front experience where they can recharge their batteries. The main house is right on the ocean and an ocean view room benefits from the ability to throw open the windows and hear the ocean waves. The beach beds are comfy and plentiful Service is top notch, particularly at the two restaurants (which also sit right on the beach), and stands out relative to other luxury hotels. The staff know your name, are friendly and anticipate your requests without being overbearing. The food has always been good, but has gotten better. They also have expanded the menus so dining does not become repetitive. We do not have kids, but imagine that many of the attributes that attract us (no TV, small size, few distractions at the beach) could make it challenging for a family with little kids. Constructive feedback to the hotel: the staff working the night shift at the concierge were friendly but not of the same caliber as the rest of the staff. They mixed up a few things and did not follow up after saying they would. That said, they ultimately addressed everything after a few follow ups.
"Paradise with the Highest Level of Service"
I had the pleasure of staying at The Belmond Maroma in October and it exceeded my expectations in so many ways. The setting is beautiful, the accommodations were spectacular but the service and the friendliness of the staff were simply better than anything I have experienced before. From the bar servers to the landscapers, everyone greeted me with a warm and friendly smile and were so eager to help. I have had the fortune of staying at some really incredible places but the service here sets it apart from any of my previous experiences. Don't miss the organic margarita, homemade quesadillas for breakfast, dinner on the beach and walking through the candlelit paths throughout the resort each evening. I didn't have the opportunity to enjoy the spa but definitely look forward to a return trip. I truly enjoyed the relaxation and overall calmness of the Maroma Resort & Spa. I can't wait to return!!
"Belmond Maroma our new favorite"
We have gone to the Ritz in Cancun for previous 4 day trips because of ease of getting there. It took us 10 minutes longer from airport(30min) and we are sold. The service and accommodation were beyond compare. We were planning our next visit before we left. We didn't feel the need to leave property during our stay. Highly Recommend. Very special place.
"What a dream!"
My husband and I just got back from this hotel and all we can say is wow. We sat at the bar and enjoyed the sunset with our wonderful drinks created by the lovely bartender, wish I could remember his name! We then ate at the ocean side restaurant and watched the beautiful beach waves in front of the hotel. The service was top notch and the food was great. I will The team there will make sure that your every need is catered to. In terms of food, bar, service and location I give 5+ stars. We only came to visit for the day from a neighboring hotel so I cant comment on the overnight experience in the room but I would assume it would be just as good.
"Federico and his team are "simply the best"."
Much is written and known about the highest of standards expected from the Belmond Group. I can fully endorse all the previous comments written about the Maroma. The location, rooms, food, out of this world. It is though about the management and staff that make this place special, over and beyond my highest expectation. There is an exceptional team that go beyond the call of duty of the best 5 star establishment. from arrival, morning noon and dusk they are there to cater for every small detail of their guests requirements. All done with a smile and discretion. Top notch in every degree. They are led by the splendid Federico, who without doubt in all my years of travelling, has been the most approachable and understanding manager yet. My sincere thanks to him and his fabulous team. I sincerely hope that Belmond HQ.....in cold and foggy London town are able to read my comments. They are fully deserved. Visit Mexico and I cannot imagine anywhere better than the Belmond Maroma.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM