of TripAdvisor Travelers recommend this hotel
"A very relaxing retreat"
After spending 4 nights in the hustle and bustle of Bangkok arriving at the Belmond Napasai was refreshingly calm. On arrival we were greeted by the reception team and offered refreshments and coconut ice cream which was delicious. We were then escorted to our room for the next 10 nights-which was a sea view villa, very spacious, clean and well appointed. The beach is quite small and rocky with plenty of sun-loungers and umbrellas, no need to be up at dawn to secure a space! The pool area is beautiful and the staff at the pool and beach are more than helpful. Breakfast is amazing with everything you could possibly want and more, the coffee really good and eggs cooked to order. We ate at the hotel most nights, the Thai restaurant is very good and the other more international restaurant on the beach serves lunch as well as dinner and was a little chaotic a lot of the time. However the food was of a good standard. The only thing I could find to be picky about was the bar area- I personally didn't like the darts/pool/ games area right next to the bar with its chilling seating, to me it didn't work. I would also suggest a happy hour to drum up a bit of business as most nights I noticed there were only one or two other couples having a pre dinner drink so the area lacked atmosphere. I have to say the staff at this hotel are truly fabulous! Every single member of staff treated us as royalty which made our stay very special.
"beautiful resort, wonderful staff"
We booked a "luxury escapes" package deal for 4 friends in April. very impressed with all aspects of the resort. Clean, well kept (i got the feel that it's a little on the older style but no actual issues noted), delicious food, helpful and friendly staff, amazing pool, private beach area, free activities, what more could you ask for'! On top of that the king size bed and pillows were sooooo comfortable. The only issue was sleeping in due to cicada noise starting any time from 6am onwards - can't really be helped when your cabin is set among trees and gardens, but we were on the far right side (when looking out to sea) room 121 and noticed they were very loud there, but not so loud as you got closer to the centre of the resort. Might be something to consider if you're wanting to sleep late, but why would you want to when there's so much to explore on the island! Location wise - bottom of hill near entrance is a convenience store. Hotel will drop you in golf buggy to entrance, then easy to get a taxi to anywhere. Alternatively reception can order you a car, for which prices are fairly comparable to taxi fare. About 5-10 min drive to Maenam main area, 10-15 min to Bophut / fishermans village. Walkable distance but due to busy main roads, poorly kept / non existant footpaths, and the heat and humidity we didn't try it ourselves. Buffet breakfast was included and a good range of continental and cooked food - egg chef available for omlettes etc. Fresh juice/smoothie bar and tea/coffee. Infinity edge pool was big enough to find our own space and usually a day bed too, despite it being easter and lots of families there. Perfect for sunset cocktails. Wifi free and mostly good coverage throughout the resort (limited down at beach side). We tried the yoga class and stand up paddleboarding which was free and lots of fun. Also had a 1 hour thai massage at the spa which was amazing, but prices a bit expensive. Walk along Maenam beach and you should be able to find one nearly as good for a fraction of the price (we did!). Beautiful ocean view from all the beachfront and seaview villas as far as I could tell (though perhaps not some of the garden suites'). The cleaning staff do a wonderful job, being a bit of a germaphobe it doesn't take much to gross me out, but did not notice a single thing the whole time we were there to worry me! There is a bit of wildlife around (besides the cicadas) such as squirrels, butterflies, a small snake (he was sunbaking on our step but quickly slithered off when approached), frogs, and a cute friendly cat that hung out near the restaurant. When the sun starts to set and all the lights strung in the trees throughout the resort come on, the place fills with a kind of magical vibe. Definitely try to do the seafood buffet night on the beach, with fire twirling show (very impressive!!!). All the staff from reception, car drivers, right down to the pool boys were so helpful and wonderful, most speaking very good english. I really can't fault anything with our stay at all, it was perfect for a weeks holiday (or even longer if you can manage it!). Definitely recommend!
Upon arriving at the hotel we were met by the hotel staff. Our luggage was grouped by family and then we were led to a small area and given cold refreshing towels and water. As we were early our rooms were not ready, but this was not an issue. A little while later we picked up our keys and went to our room, wow! Every room had a great sea view, bear in mind we were second row back. Our room was on 'stilts' and position between two lower villas. You slide the doors open and are greeted by a large bedroom. Then go through another pair of sliding doors and you find the bathroom, wow again. The room was spotless and very well presented. That night we decided to eat at the hotel. They struggled with a large party (20), the food was okay and the staff always pleasant but some of the group waited a long time for the meal. The next day we spent time around the pool and beach. Beach towels had already been laid out and there is a buzzer should you want to order drinks or food. Service was very good. You pay 120 baht (approx.) for a coke, so drinks are a bit expensive, but remember this is a 5 star hotel. The grounds are very well kept and there is a pool table, dart board, Wii console, tennis court plus lots of non motorised boats, so lots to do. We were staying at this hotel for my daughters wedding, which was very well organised, the food was great and the staff so helpful, especially the babysitter who looked after my 5 month old grandson. If you are thinking about having you wedding in Thailand then we highly recommend this hotel. Just down the road (20 mins taxi ride) is Bohput, here there are lots of places to eat, worth the visit. This was our first visit to Thailand and I have to say the people are so nice and cannot do enough for you.
We booked a 1 bedroom pool/ocean villa but were upgraded to a 3 bedroom. The place was amazing. Private pool, private beach, separate sun deck level, separate lounge room and separate bedrooms (all on their own building). The view over the ocean from every room was spectacular. The service everywhere was outstanding. Breakfast was great - not just the food but the service as well. Anytime we wanted to go anywhere a golf buggy would pick us up within 1-2 minutes of calling. I cannot recommend this place highly enough.
"Best day of our life"
Where do we begin...... we travelled to thailand in 2016 to find our wedding venue and thats where we came across the belmond napasai and met Eszter, we were sold from day one. Just over a year later we arrived at the hotel with our guests for our wedding. We stayed for a total of 4 nights, and loved every minute of it. Over the last year we have had lots of contact with Eszter planning our wedding and well everything on the day was exactly what we wanted and better. The weather had not been great out there, so at a risk we decided to ask to change the day and Eszter arranged it all within 24 hours. We cannot thank her enough for everything she did to make our day magical. The celebrant was amazing, the flowers were beautiful, the set up at the beach was breathtaking, the dinner arrangements were amazing, food out of this world, scrummy wedding cake! our guest elephant was spectacular , fire dancers were a blast and the beautiful secret garden was out of this world. Special mention to the signer mark james he was brilliant, and hair and makeup team :) they made me feel amazing. Best day ever! We have a few complaints and that was Eszter wasnt there the day after our wedding, as we had a hiccup with our bill, it was a real shame as we spent our last day with lots of stress trying to sort this out due to arriving and Eszter adding on an extra 40,000tbh for drinks when we had agreed 30,000 tbh as a minimum, so this brought us up to 70,000tbh and being asked this on arrival in front of guests standing near by, made us feel very uncomfortable. ( do not let this put you of, as our day is one we will never ever forget) Eszter did alot for us up to this hiccup, and she is very good at her job, im sure she was being pushed by the hotel. All the beautiful flowers we had at the wedding we never saw them the next day which was a real shame, as there was so many, and it would of been nice to have had some in our room and guests. Alot of our guests felt that the drinks had been watered down the night of the wedding, compared to the cocktails we was having round by the pool. I have to agree on this. As i say dont let any of this put you off, as these are small things that in all didnt effect the wedding, and was the best day of our lives. Please do not hesitate to book your wedding, just be clear on these things and im sure eszter will sort it. As for the staff at the hotel they were all so helpful, and knew us by our names, they made such a fuss of our son around the pool and at dinner. We hired a baby sitter called koy for the night of the wedding she was amazing with our son and we cannot thank her enough. The maid service in the room was brillaint, the night of the wedding they decorated our bed and it was beautiful and spent ages on our room during the day making everything look clean and tidy ready for the day. All rooms at the hotel are beautiful. The food in the hotel through out the day and evening is amazing, yes it is pricey but your staying at a 5 star hotel so what more do you expect. The pool is beautiful and the beach is amazing, we loved every minute chilling out in the sun. The hotel offers free water sports and we enjoyed taking out a kayak in the sea. A huge thank you to everyone at the belmond for a truly magical day and we hope to come back again and visit this amazing hotel.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM