I would rate this as a clean and modern hotel. Friendly and helpful staff. I'd consider the rooms to be spacious by Manhattan standards. Staying on the 10th floor or higher will provide a great look of the upper eastside skyline!
The Bentley Hotel gives a very good first impression. Our room was comfortable, and reasonably priced. The front desk staff was very accommodating of requests that we made - cared to called me back when I lost service during a call to them for a while on our trip.
"Clean and comfortable, but noisy."
We stayed for two nights. The staff was helpful and attentive. The room was nicely furnished and not worn out as some other reviews mention. Perhaps ours was updated recently' The bed was comfortable and clean. My only real complaint was the street noise. If I had known, i would have asked for a room on the river side. We were on the 6th floor with only a view of the street side of town, and it was constant sirens and horns all night long. That, coupled with the noisy a/c units clicking on and off all night made for rough sleeping. Obviously, the staff can't control street noise or a/c units, so noting to be done except live and learn. If we stayed again, I would either request a higher floor or the other side of the hotel. I did not request a move because, framkly, I didn't feel like moving all of our things for only one more night. Again, not the fault of the staff since I didn't mention the problem. This post is for others to take note if you are a light sleeper.
"Wonderful visit to NYC"
Excellent experience. My sister in law was there for Sloan Kettering update visits. We could not have asked for more "stress free" experience!!! I would highly recommend this hotel to anyone who wants a location that is perfect !!!!
"A Lovely Hotel"
The service we experienced was superior. Anything we requested was delivered immediately.The room had a fabulous view of the bridge and river. The room was very well appointed. The staff always had a smile and they were very warm and welcoming.The location was perfect for us because we were having surgery at Memorial Sloan Kettering Hospital. The hotel personnel goes out of their way to make sure you are taken care of because of why you are there. I have to express my gratefulness to Martin Weiller for making our stay so special. He tried so hard to make us comfortable. We can't express enough how much it was appreciated. I also want to say thank you to Joey Morales and Samia who also were very kind.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM