I am a patient at Memorial Sloan Kettering Cancer Center. My stay at the Bentley made everything regarding my surgery that much smoother, more pleasant, and helped to keep me relaxed. The cost was reasonable and it could not have been more convenient.
So I realise I stayed at this hotel last year but I was brought for my birthday by a few friends and the hotel was just brilliant. The reception area was beautiful and all the staff were extremely friendly and polite - no one could do enough for you! The room was big and the panoramic views of the city were breathtaking! Waking up to a view like that is one of the best feelings. Because it was my birthday they even provided a complimentary bottle of red wine and some chocolates! The beds were comfortable and the bathroom facilities were amazing, nice big shower! We never ate in the hotel because we literally spent all day everyday in the city exploring, but it's in a great location and provides a perfect place to rest your head at night - it's only 5 minutes from one of the many subway stations! The hotel also has a rooftop bar - a must visit! All in all a really wonderful stay in the heart of the most amazing city on Earth!
"Great hotel fading a bit"
I have been staying at this hotel over the past 20 years (!), and it has been my "go to" place when staying in NYC over that time. This visit I noted some big changes. The staff continued to be very helpful, but they appeared to be younger and newer than the usual staff by far. Most had trouble answering questions due to limited time at the property. The furnishings in the room were literally thread bare in places, or with obvious damage. We changed rooms to one in better condition, that had supposedly been refurbished, which was better, but still had clear evidence of long use. I still really enjoy this property, but if the decline continues, I will likely switch properties.
"Not for tourists "
Ok the good points staff friendly hotel clean. Bad points 2.5 mile to times square 1 mile from central park didn't use the tube so not sure but think the nearest station is a few blocks up. There are loads of restaurants and bars nearby. They seem to cater more for the nearby hospital Ronnie (manager) if you want tourist then sell it to them offer better rooms airport transfers ect. The room was big but very hot and we could here the road noise (if your on floor 8 be prepared to wake up at 6:30 by car horns) Doors slam so another wake up call. No free WiFi ( another selling point Ronnie) furniture very worn and requires replacement.
"Nice but expected more"
Great location if you're planning on being UES, close to hospitals if you have family being treated in NYC not far from other activities. Didn't spend much time in hotel, seemed fairly quiet & clean, but odd smokey smell in hallways - not cigarette, more like firewood.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM