"Our stay at The Bentley"
The staff of this property are nice and very helpful. The location is very good. We got a river view from our room and it was nice to wake up to the pleasant view. The furniture needs maintanence. I know it's NY but I think it's a bit pricey.
"my second stay"
I want to love the Bentley but after 2 stays 9 months apart, it seems that they are having problems teaching their housekeeping staff that shower walls are not supposed to be left with fresh wet orange mold on them. I also don't understand why, after being criticized for over a year about the dead worn out armchairs and carpets in the rooms, they don't get rid of them! Otherwise, I love the location, the parking right downstairs, the staff, the pet-friendliness, the Ritz Diner, the bedding, the water pressure, the walking and running trail with the dog park on the waterfront. I would stay there again.
"Convenient and comfortable"
For a stay while family member was in the nearby hospital, perfect for quiet sleep and relaxation. Room quiet, clean and spacious. Would like to return for a more festive occasion . Nearby parking reasonable too
"Disappointed -Expected Better Service and Cleanliness"
During my 5 day stay, I noted that there were 2 very friendly hoteliers that were pleasant and informative. But their good was overcast by 3 others that were dismissive and inattentive. The room was a fair size for 1 with a gorgeous view of the FDR bridge. But the view was overcast by the dustiness throughout the room, garbage in corners and under the bed and remarkable bloody phlegm (on the wall) left in the room for my entire stay. Great proximity to many important venues, wish there were others to choose from.
The Staff is all very Helpful, Friendly and Polite. Fairly convenient location. Bar is very pricy. Maids DO NOT pick up very well nor do they replenish the K Cups on a daily basis. Had to ask one time... other days went without. The biggest issue is the noise from adjoining rooms. Hearing people talk is bad enough but the wanna be porn star screams are something else!!!!! Truly, street noises you expect... Conversations and other sounds are unacceptable!!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM