Wonderful bed and pretty clean, but when I was there, the heat was not yet on and the room never got above 67 degrees. Unreasonable charge for using a K-cup and the coffee center was never refreshed. At least the internet was free.
"Some good, some bad"
The room was sizeable for NYC, but the thermostat was not functioning, one lightbulb was out, and one day housekeeping forgot to service our room! The armchairs in the room were very very worn. But, great location, great bed, staff very nice
"Best hotel near HSS"
A great hotel to feel the NYC experience and also be near HSS and other hospitals. Views of the East River and the 59th Street bridge are so beautiful. Great service, quiet, and so comfortable! Location, location, location!
"One Bedroom King Suite without the view"
Six months ago, I reserved a suite and requested a view of the East River. We checked in, but the suite had no view of the river at all. The windows were all Manhattan buildings. This wasn't what I reserved, so I went back downstairs to the Front Desk to be placed in the correct room (suite). In the suite, the bathroom was so small that the open door hit your knees. Also, as you sat on the couch to watch TV, you could see the un-vacuumed carpet with the bits of crackers, nuts, & dried food on the carpet - geez! I went to the Front Desk and the night manager advised that he has a smaller room with a view available that night or a suite with a view of the river tomorrow after a guest checks out. I selected to wait a night and take the suite with the view of the East River the following afternoon. Unfortunately, he wouldn't or couldn't walk me through either room, which would have made a difference. The next afternoon, we went to the new room and it wasn't a suite at all. It was very clearly a smaller room. Again, I went downstairs to speak with a manager and was more annoyed. It turns out that the reservationist in April misinformed me about the suites in the hotel, as none of the one bedroom suites have a view of the East River. Only the deluxe king rooms have a view of the river. It's irritating that hotel staff don't know their rooms/suites or the amenities provided. I asked for a suite with a view of the East River and Queensboro Bridge, which I paid for, but isn't even an option at the hotel. Also, the Front Desk staff didn't advise us that we couldn't turn on heat in the rooms, a/c or nothing - and we were cold both nights. The second night, we requested a space heater & an extra blanket, which helped. However, lamps in the room didn't work, so we called maintenance and he fixed two of the lamps. Also that evening, a notice was slipped under our door advising that water would be off 9:00 AM - 5:00 PM the next day (Saturday) because of street work and we had a street tour scheduled Saturday morning and a wedding at 4:00 PM. So, DH showered that evening and I set my alarm for 5:00 AM to make coffee and get in the shower before the water was shut off. There was no bathmat in this room and the coffee maker didn't work. I called the Front Desk and requested another machine for coffee and decided to use towels for the bathmat. On the third day, we moved to a third room and had to request another wash cloth, as only one was in the bathroom.
"Who Needs The $$$ Hotels!!'"
If you're going to be doing business or pleasure on the upper east side of Manhattan - and you want to stay locally - this is a totally underrated spot. I'd worked on the UES for the last four years and been in the hood at some of the restaurants and bars ("Maya" - Mexican, very good, good 'scene') but never heard a peep about the Bentley. Tomorrow I'm having surgery at a nearby hospital so I wanted a convenient location at which to reside during my post-op days. I did NOT want to spend UES money - like you would pretty much at any of the local hotels. The Surrey, the Plaza Athenee, The Lowell for example. All $700 a night and for what' My room at the Bentley is a one bedroom suite. Great bed, great room. Decent view of the East River. Quiet and slightly out of the way but a block's walk to bars and restaurants as well as the famous Dangerfield's Comedy Club. And I'm paying $350/night. It's totally a secret gem so don't tell anyone else! BTW - check in took literally two minutes.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM