of TripAdvisor Travelers recommend this hotel
"Good basic hotel, convenient location"
Stayed for 3 nights during our first visit to Hamburg. The hotel is about 10 mins walk from the station (we got a train from the airport to the central station which took about 25 mins). First impressions of the area - a bit rough at night. Had I been staying here with another female i wouldn't have liked to do the 10 minute walk into the city centre. The room was not ready until 3pm so we left our bags and went to explore the city. When we were able to check in we found the room fairly small but perfectly comfortable for a short stay and also clean. There was a walk in wardrobe and small fridge, trouser press, tea and coffee, complimentary chocolates and water. We were on the third floor (out of 5) and felt some vibration/noise from the u bahn but not enough to disturb us. The bathroom was small but again clean and there was no bath but the shower was nice and powerful. One tip - there is a hair drier however it cuts out after 5-10 minutes use then has to 'rest' before you can use it again. Having long, thick hair I found it a bit of a pain to use and in hindsight would have brought my own. We loved Hamburg and will be recommending it to friends and family. The transport system is great and there is a lot to see and do. We would recommend the Fish market and the chocolate museum where you get to make and take away your own chocolate. This hotel is a great place to use as a base and is a good average hotel and we would stay again.
"Good value for money - close to the central station"
Cheap parking in the hotel parking lot. Friendly staff. Nice and clean. Standard rooms are rather small but well furnished. Beds are fine and so is the bath room. Walking distance to the central station and pedestrian streets
"Perfect location for city visit"
The hotel is in a great location, it's easy to get to from the airport and you can walk or go on a short train journey to all the sights. The decor is very dated but the beds are really comfy and the rooms were very clean. It hasn't got the wow factor, but is great for a clean, comfy stay.
"Excellent Service in an Accessible Location"
My husband and I stayed here for a long weekend in the city of Hamburg. The hotel is in a great location - just a couple short blocks from the main train station and easily accessible by foot. The hotel staff greeted us warmly. Although we arrived well before check-in time, they allowed us to check in since there was a room ready! We booked a comfort double room, and it was so comfortable and spacious. There was a complimentary bottle of water, sweet treats on our pillows, and a hand-written welcome note. Aside from the small entryway and closet, there was a sleeping area with bed, nightstands and television, and then an additional sitting area with couch, desk, and television. Off of that area is the bathroom. For two adults, this amount of space in a European hotel felt luxurious. The furnishings were all new and well-kept. The bedding was comfortable, the towels were fluffy and large, and everything was clean. The hotel staff was helpful in answering all of our questions about the city, including restaurant recommendations. It was easy to travel from the hotel by walking to the metro or train station. We ate breakfast there one morning, and found it to be a good value for the convenience. The serving staff was friendly and quick to refill our coffee cups. Upon checkout, the hotel stored our luggage so that we could explore the city luggage-free on our last day. And they gave us each a chocolatey sweet before wishing us well on our travels. The Best Western St. Raphael is a perfect hotel in Hamburg, whether traveling for business, couples, or family, this hotel and its talented staff will meet all your needs. I highly recommend it and would definitely stay here again.
"Better than decent - good value"
Rooms are nice, clean and comfortable. The best way I can summarise is to say that nothing is particularly memorable and everything is "correct". The building is well maintained, rooms are comfortable, clean and offer everything you expect. If I were to return I would feel confident there would be no unpleasant surprises.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM