"Perfect hotel! Wonderful staff!!"
My best friend and I decided to take a trip to Miami and we had a great time! As soon as we arrived at The hotel I was amazed. It is stunning! The staff couldn't have been any better they are so well trained and so informative, we really got to know the employees while we were there. We even hugged a few of them before we left. They really made our stay a delight. We enjoyed all of the amenities that the hotel offered,I loved the spa at the Biltmore, I was pleased with my services so much I visited the spa twice while we were there. We loved all the variety the restaurants had to offer. The food was so good. I had some great lobster at Fontana and the afternoon tea had delicious pastries.That's something everyone should do when you visit. There isn't enough nice things I can say about this hotel. I will be coming back again around the same time next year and I can't wait! I'm considering making this place a yearly trip! Thank you Biltmore staff for being so great. I can't wait to see you all again!!! We had so much fun.
Great place has so much character the rooms are great and quite, the staff was helpful and nice. Very quite relaxing place to relax and unwind. The food was all good but it's pricey in my opinion, I would definitely come back on personal trip.
"Overnight Business with meetings on site"
Beautiful historic hotel. Wish I had more time to walk around and enjoy all the history and enormous pool. Room was very nice and staff was very friendly. I didn't have time to use the pool or the golf course but both looked very inviting. Food that was served during the business meeting was very good. Great place to have an event just allow some time for looking around and exploring the history.
"Fine service but showing signs of being tired"
The Biltmore is like my favourite Aunt. Glorious in her day, very happy to see you, but does need to look after herself a bit better. The service is exceptional, from the front desk throughout; it is attentive, discreet, respectful, and accommodating. However, the original room in to which I was placed was very poor. The bath tub enamel was flaking badly, the sink plunger did not work, and the wash top was cracked. In keeping with the excellent service, the front desk were more than happy to move me and upgrade as well. Yet this should not have been necessary. That reception said that they did not know either shows complacency or incompetence. The bath tub enamel was not a small area - it was all over the bath tub. It should have been picked up by housekeeping as soon as it was found, the room dealt with, and no guests accommodated until it was restored or replaced. That would be the incompetence argument. The complacency argument, is that housekeeping had found it, alerted maintenance who had yet to fix the problem, and the room had been let out to a guest knowing the condition of the bath. Lastly, almost all hotels of The Biltmore's status have free water in the room. To be charging $8 for a bottle is a near 400% mark up. Shame on you.
"Staying at the Biltmore is truly an experience. Take a time machine back to an age of elegance."
I was at the Biltmore to speak at a conference in their conference center. They were kind enough to give me a Junior Suite, which was great. Let's start by saying that the 1920's decor couldn't be reproduced today. From the inlay wood in the elevators to the huge birdcages in the lobby, it is really something you should experience. The catered meals were excellent. The positive, can-do attitude of the entire staff was remarkable in this day and age. When I could'nt find a specific conference room venue, I didn't have to go find someone to help me. A passing employee asked how they could help. And instead of just pointing out the way, he accompanied me. That's old-world service! They have a huge gym and equally large pool. The room was immaculately kept, and while it clearly is vintage, maintenance is something they must be passionate about. You should definitely consider a stay at the Biltmore when you're in the area. Hope this information has been helpful to you.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM